In this episode of Doc Secret, our guest is Dr. Devish Patel, Founder and CEO of Enamel Dentistry, a growing group practice with 10 locations across Austin and McKinney, Texas. Dr. Patel shares how a passion for hospitality, transparency, and cutting-edge technology shaped his path from a single startup clinic to a tech-forward DSO. He dives deep into how his team integrates Artificial Intelligence —from diagnostic tools like Pearl and Overjet to patient communication and revenue cycle management systems—to drive efficiency and enhance care. Dr. Patel opens up about early missteps, practical wins, and the real ROI of emerging technologies, while emphasizing team training, empathy and patient trust. From automating clinical documentation to reshaping the patient experience, he offers a grounded and forward-looking perspective on what it means to scale with innovation. This episode explores themes of leadership, digital transformation, operational strategy, and the rapidly evolving role of AI in dentistry.
Doc Secret is sponsored by Quantics Marketing, LLC. https://www.quanticsmarketing.com/
00:00 – Meet Dr. Devish Patel: Building Enamel Dentistry
01:43 – From One Office to Ten: A Growth Story
03:16 – Transparency, Trust, and Tech-Forward Care
04:45 – First AI Tools and Why They Started with Pearl
06:10 – Patient Experience, Ops, and AI Categories
08:41 – Evaluating Vendors: Pilots, Feedback, and ROI
11:59 – Tech Hits and Misses: Voice AI and Patient Reactions
17:21 – Team Culture and the Human Side of AI
21:45 – Business Acumen, Scaling, and Leading by Example
43:27 – Lightning Round and Close
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