Expand with Antti
Expand is a limited-series podcast about one of the hardest problems in SaaS: growing revenue from the customers you already have. Each episode features a high-caliber guest from the worlds of Customer Success, Product, RevOps, and Venture sharing the specific tactics, systems, and mindsets behind sustainable expansion.
Episodes
Growth after the sale isn’t automatic.
In fact, it’s often harder than winning the first deal.
In this episode of Expand, David Karp (Chief Customer Officer at Disco) breaks down why post-sale growth fails — and what actually drives expansion inside real organizations.
We discuss:
- Why trust comes down to promises made vs promises kept
- Why retention is not a support problem
- How product shapes the ability to deliver value
- What most team...
Community is not just a place for support.
It’s one of the most underused expansion engines in SaaS.
In this episode of Expand, Erica Kuhl (EVP & GM at Gainsight, former Salesforce community leader) breaks down how community actually drives retention, adoption, and revenue growth.
We cover:
Why customers trust each other more than brands
How community creates expansion signals
Where community should sit in an organization
The bigg...
CRMs were built to store data. AI agents are built to act on it. In this episode of Expand, Prem Parameswaran, CTO at Gainsight, explains what that shift means for Customer Success and why the companies winning with agents aren't waiting for perfect technology. We discuss: Why traditional SaaS created rigid, lossy systems and how AI breaks that. The infrastructure most CS teams are missing before they scale. How to know if your...
Many companies believe the work is done once the deal is closed.
From an investor’s perspective, that’s where the real work begins.
In this episode of Expand, Rav Dhaliwal shares what he consistently sees SaaS companies get wrong after the sale — and what strong post-sale execution actually looks like.
We discuss:
The most common mistake companies make after closing a deal
Why CSAT and NPS can hide deeper problems
What investors look...
Customer Success is often talked about as a growth lever.
But in practice, it’s still treated like a service function.
In this episode of Expand, Jay Nathan joins the conversation to unpack why that gap exists — and what actually needs to change for CS to become a true go-to-market function.
We cover:
Why many CS teams aren’t seen as GTM — and the mindset behind it
The difference between service-oriented CS and revenue-oriented ...
This is a trailer for the upcoming limited series podcast.
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