Sole Soul in the Prep Room with Our Guest D

Episode Summary

In this episode, Our Guest D shares her experiences working in the death care industry, highlighting the challenges and issues she observed as a funeral attendant. From disorganization and lack of empathy to corporate culture and accountability, D discusses the need for change in the industry. She expresses her passion for sustainable death care practices and her desire to make a difference despite the obstacles she faced in her role. The conversation emphasizes the importance of quality care and the emotional impact of the funeral experience on families.

Chapters

00:00 Introduction to the Death Care Industry

03:06 Experiences in the Funeral Home

05:38 Challenges in Funeral Home Operations

08:34 Issues with Grave Maintenance

11:24 Customer Service Failures

14:32 Corporate Culture and Accountability

17:28 Embalming Practices and Standards

20:14 The Meeting and Management Response

23:10 Navigating HR and Employment Issues

26:10 Reflections on the Experience

26:40 Future Aspirations in Death Care

Takeaways

D has a passion for the death care industry and aims to own a sustainable funeral business.

The current funeral industry practices are often unsustainable and disorganized.

Lack of empathy and accountability in customer service is a significant issue.

Grave maintenance and visibility are often neglected, leading to distress for families.

Corporate culture can stifle constructive feedback and improvements.

Quality of care in funeral services is often compromised by corporate priorities.

Embalming practices need to be more standardized and respectful of cultural differences.

D faced challenges with management when trying to address issues in the workplace.

Navigating HR processes can be complicated and frustrating for employees.

Despite negative experiences, D remains committed to advocating for better practices in death care.

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Music Credits

Music for Exposing Deathcare podcast is Exit Strategy by Enlia.

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Disclaimer

The stories shared in this podcast are based on personal experiences and are shared anonymously to protect the identities of those involved. Listener discretion is advised.

Hosted by Melissa Meadow, the Modern Mortician