EPISODE 21
Hosts Kevin Henrikson and Jason Shafton go beyond the headlines to unpack the real bottlenecks that stall healthcare—and how to fix them—with consultant and operator Rebecca Shufeldt, founder of Ignite Healthcare Solutions. Drawing on her path from urgent care ops to EHR/revenue cycle leadership, Rebecca explains why go‑live is “day zero,” how her evolving “Silver Bullet” project plan keeps Athenahealth implementations aligned to payer/CMS changes, and where AI—voice intake, scheduling, eligibility, authorizations and referrals—removes administrative drag, reduces denials, and lifts patient and clinician satisfaction. The group digs into tailoring EHRs beyond “turnkey,” building clinician buy‑in, upskilling staff instead of replacing them (“Betty”), and how a flexible, female‑led team model helps practices scale without burnout while improving revenue.
CHAPTERS
00:00 – Setting the stakes: healthcare’s hidden blockers + Jason’s Heal story
02:00 – AI as a wedge: voice, eligibility & EHR‑integrated routing
05:03 – Meet Rebecca Shufeldt & Athenahealth optimization
10:19 – The “Silver Bullet” plan: go‑live is day zero
12:55 – Revenue cycle pitfalls, authorizations & upskilling the team
CONNECT WITH REBECCA
SPECIAL OFFER
Ignite Healthcare Solutions is offering a complimentary 30-minute athenahealth optimization review with our CEO for Founder Mode listeners. We’ll assess your current use of the platform, highlight quick-win opportunities to improve efficiency and revenue, and share proven strategies tailored to your organization’s goals—whether you’re a start-up, an established practice, or an MSO.
RESOURCE
Voice AI Technology for athenaOne Practices:
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