Why are businesses shifting away from email and toward AI-powered messaging? Nitin Seth, Co-Founder and CEO of Screen Magic Mobile Media Pvt. Ltd., has spent the last 20 years revolutionizing customer engagement through multi-channel messaging. His platform helps businesses automate and personalize communication across SMS, WhatsApp, RCS, LinkedIn, and more, creating a seamless customer experience. In this episode, Brent Muller and Nitin dive into how AI is transforming messaging, the challenges of compliance, and the future of business communication.
Key Topics Discussed:
How SMS Magic evolved from retail loyalty programs to enterprise messaging
Why AI-driven messaging is replacing traditional customer service channels
The impact of compliance laws like TCPA on business messaging
How chatbots & AI assistants are improving Response times and Conversion rates
The future of RCS messaging and why Google & Apple are pushing adoption
Timestamps:
00:00 - Welcome & Introduction
00:30 - Nitin’s Entrepreneurial Journey & Building SMS Magic
02:15 - The Shift from Email to AI-Powered Messaging
05:33 - How Businesses Are Using WhatsApp, SMS & RCS to Engage Customers
08:47 - The Impact of AI on Customer Support & Sales
12:20 - Compliance in Messaging: What Every Business Needs to Know
15:10 - The Future of RCS & AI-Driven Customer Engagement
19:02 - AI & Chatbots: The Balance Between Automation & Human Touch
23:14 - How SMS Magic Helps Businesses Scale Multi-Channel Messaging
26:07 - How to Connect with Nitin Seth & SMS Magic
Connect with Nitin Seth & SMS Magic:
🌐 Website: sms-magic.com
📧 Email: nitin@sms-magic.com
💼 LinkedIn: https://www.linkedin.com/in/tin-tin/
If you found this episode insightful, like, subscribe, and hit the bell for more expert discussions on AI, messaging, and business communication!
#ConversationalAI #MessagingAutomation #AI #CustomerEngagement #RCS #SMSMarketing #FutureProofedPodcast
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