S1E34 - In-Home Preventive Care for Health Plans | HealthTech2Care Podcast With Bert Fernandez

HealthTech2Care Podcast featuring Richard 'Rick' Pridham, President & CEO of Retina Labs

Richard 'Rick' Pridham (Guest):

🌐 Website: https://www.retina-labs.com

🔗 LinkedIn: https://www.linkedin.com/in/richardpridham 

📺 YouTube: http://www.youtube.com/@RetinaLabs 

Bert Fernandez (Host):

🌐 Website: https://www.healthtech2care.com

🔗 LinkedIn: https://www.linkedin.com/in/bert-fernandez

📺 YouTube: https://www.youtube.com/@HealthTech2Care

🎙️ In this episode, Richard Pridham shares what drove him to found Retina Labs over a decade ago: tackling the number-one cause of preventable blindness—diabetic retinopathy. He breaks down the challenges of driving screening adherence, the gap between primary care access and preventive outcomes, and how Retina Labs meets members where they are with a field-based, tech-enabled model. You'll hear how Retina Labs built iVision (for tele-ophthalmology) and ComplyHub (for real-time member engagement and plan reporting), and how they deliver diabetic eye exams, A1C testing, and kidney health checks—often in a single visit at the member's home, workplace, or community event.

⏱️ Timestamps:

00:00 Retina Labs origin story and need Richard saw in diabetes care

02:48 How health plans use the model to identify members and drive outcomes

06:18 Sending teams into homes and workplaces for screenings 

10:28 Why ComplyHub and iVision were built in-house

15:23 Current markets and decision to use W2 employees

18:30 Challenges when entering new markets and overcoming them

23:14 Why more health plans don't tackle care gaps

26:58 What's next for Retina Labs and how to connect

🔑 Highlights: 

• Why diabetic eye disease is the #1 cause of preventable blindness 
• How Retina Labs closes multiple care gaps in one visit, in-home or on-site
• Building two in-house platforms: ComplyHub (member ops) and iVision ( tele-ophthalmology clinical workflows) 
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