Building Legacy and Community with Tyson Simmons of Hardware Sales

In this episode of Hey Bellingham, Kyle Gillette chats with Tyson Simmons, Director of Human Resources at Hardware Sales, a landmark family-owned business in Bellingham. 

Tyson shares his journey from a small town in Eastern Washington to his current role, emphasizing the importance of community, customer service, and adaptability. He reflects on Hardware Sales' 60-year history, its connection to Bellingham, and its commitment to supporting local businesses. 

Tyson also highlights his love for snowboarding, Mount Baker, and Bellingham’s unique local culture.

Three Key Insights:

• Local Roots and Adaptability: Hardware Sales has thrived for over 60 years by adapting to the changing needs of Bellingham’s economy. Initially selling dynamite to loggers and miners, the store transformed into a full-fledged hardware business that now caters to DIYers, contractors, and industrial clients.
• Focus on Customer Service: Tyson emphasized how Hardware Sales prioritizes knowledgeable and attentive customer service, differentiating itself from larger chain stores. Employees are empowered to provide personalized solutions, ensuring a positive shopping experience.
• Leaning into Lean Management: Tyson discussed how lean manufacturing principles have helped Hardware Sales operate efficiently while maintaining a human-centered approach. Employees are encouraged to contribute ideas for improving processes, fostering a culture of continuous improvement.

Quote from Tyson Simmons:

“You can have the best ideas in the world, but if you don’t have the people that can execute those ideas, then your business isn’t going to go anywhere.”

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