In this episode of ILHA Suite Talk, Sharon Hirschowitz, Head of Communications at the International Luxury Hotel Association, speaks with Donte Johnson and Jason Bass, co-authors of The Impact Hospitality Handbook.
They share how a hotel in Baltimore became a space for social impact during a two-year period of crisis. From offering hotel space to independent restaurateurs to redirecting housekeeping savings to local nonprofits, they walk through the steps that turned isolated actions into a sustainable framework.
In this episode
• How they connected daily operations with community outcomes
• What worked and what didn’t when budgets were tight
• How to engage teams around a shared purpose
• What future guests and hotel staff are beginning to expect
Follow the podcast and explore more insights at ilha.org
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