In this special debut episode, ILHA Suite Talk: NexGen Guest Edition, host Stephen Danelian, Principal Business Development, NexGen Guest, is joined by top industry voices to explore the invisible force that drives great hospitality: culture.
Guests include:
- Vaibhav Garg, Group Director of Human Resources, Canouan Group
- Lisa Cain, Associate Professor, Florida International University (FIU)
- Jeremy Zuber, General Manager, Ariel BVI
Together, they discuss how today’s leaders can rebuild culture, earn loyalty, and inspire performance through values, transparency, and team empowerment.
🎧 Topics covered:
- Building purpose-driven service teams
- Leadership by example
- Employee well-being and flexibility
- Career development and mentorship
- Open communication and real-time feedback
- Recognizing staff as the foundation of success
Whether you're managing operations, leading talent, or shaping the next generation of hospitality professionals—this episode delivers insight, connection, and action.
Follow the podcast and explore more insights at ilha.org
🔗 Discover guest-facing tech solutions at nexgenguest.com
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