Inside Dentistry Support®

In this episode of Inside Dentistry Support, Sarah Beth Herman addresses the essential qualities and responsibilities of effective leadership within a virtual environment. The episode emphasizes the importance of knowing key metrics, staying ahead of issues, and being proactive in supporting the team. Leaders are encouraged to lead by example, maintain clear and consistent communication, and engage with their teams intentionally. S...

In this episode of Inside Dentistry Support, the focus is on the crucial role the phones team plays in dental practices. They are the frontline, responsible for confirming appointments, managing schedules, and addressing patient inquiries. Effective communication, from minimizing hold times to empathetic responses, is highlighted as essential for patient satisfaction. The episode discusses the importance of prompt and clear communi...

In season three, episode two of "Inside Dentistry Support," the focus is on the critical role of the dental billing department, or the AR team. The episode kicks off with the importance of checking in and maintaining clear communication in a virtual work environment. Team members are encouraged to actively engage on Microsoft Teams and keep their colleagues informed about their attendance and work progress. The episode em...

This episode of Inside Dentistry Support focuses on effective strategies for working in the Eligibility department at Dentistry Support. It emphasizes the importance of starting the day by digitally checking in with the team to ensure visibility in a fully virtual environment. The script then outlines essential tasks, such as checking in with assigned offices for updates, adhering to specific verification timelines, and following s...

Welcome to the fifth season of Inside Dentistry Support, where our focus is on authentic leadership, the kind that's evident in our daily actions and interactions. This episode lays the groundwork for what leadership means at Dentistry Support. We learn that real leaders support their teams with understanding, kindness, and a commitment to personal and collective growth. Leadership isn't about titles but about being relia...

Welcome to season four of Inside Dentistry Support, our internal podcast aimed at fostering growth and excellence among our team. In this episode, we delve into the critical function of our phone support service, highlighting its significance as often the initial touchpoint for patients. Our phone support team operates as an extension of dental offices, handling calls with professionalism and empathy, ensuring a seamless patient ex...

In this episode of Inside Dentistry Support, Sara Beth Herman, CEO of Dentistry Support, dives deep into the often-overshadowed difficulties and challenges faced in the dental support industry. Herman aims to shed light on the day-to-day struggles dental support professionals confront, offering a candid perspective on the often-underappreciated work that keeps dental practices running smoothly. This episode promises to reveal the l...

In the kickoff episode of season two of Inside Dentistry Support, the podcast delves into the vital role of the eligibility support team within the company. The episode aims to provide a clear understanding of what eligibility support entails and why it is so crucial. This team ensures that patients' insurance benefits are verified well in advance of their appointments to prevent any last-minute confusion or stress. By organiz...

Welcome to season three of the Inside Dentistry Support podcast, where the focus is on demystifying dental billing. This introductory episode aims to alleviate any fears by breaking down the process in simple, manageable steps. The host emphasizes the critical importance of accurate dental billing for maintaining a dental practice's cash flow. Listeners will learn how the team at Dentistry Support offers comprehensive accounts...