Ever wondered what happens behind the scenes when you submit a support ticket? Jacob Collins from Fame Rental's support team walks us through his world of troubleshooting, problem-solving, and turning frustrated customers into confident system users. From asset-related issues to complex depreciation questions, Jacob explains how he tackles each challenge and why clear communication is everything. When he's not resolving tickets, you'll find him working out, soaking up the sun, or diving into his favorite sci-fi series, Red Rising.
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