Preview - Listening to understand with Jacinta Re, Head of Social Work and Spiritual Care

Preview episode 5 of the Thrive Podcast series. In this episode, Jacinta Re, Head of Social Work and Spiritual Care, shares how active listening can foster trust, reduce conflict, and strengthen team connections while reflecting on the personal experiences that shaped her approach to compassionate leadership.

Listen to or watch Jacinta's insights and inspiring reflections as we continue fostering a culture of care, support, and connection at Monash Health.

Please take care when sharing links with others. The Thrive Podcast series is intended for Monash Health employees only.

Episode Transcript

Jacinta Re (00:00):
So listening to understand in practice is is
active listening. It's makingtime to truly listen to people
and ensure that you are nothaving distractions, that you
are providing a space for peoplewhere you are not talking. So

(00:23):
for me it's less talking, morelistening. Listening is a skill
that you develop. It's I I don'tthink it's something we're
necessarily even taught as kids.
So we're taught to read andwrite. We're not really taught
to to really actively listen,and that is something that
through professions like socialwork psychology counselling, we

(00:46):
spend years training in andhoning in on on how to listen.
So it is something you've got todevelop that doesn't always come
naturally.