Where does a service-based business even begin with AI? In this episode of Muhami Matters, Chris Adams discusses with Youssef Tawfik — a software engineer turned automation strategist — about the practical starting points for integrating artificial intelligence.
From outdated spreadsheets to scattered tech stacks, Youssef shares real-world examples and actionable advice on how SMEs can get their operations in order and begin applying tools like ChatGPT to drive client experience and business growth.
Whether you're overwhelmed by AI tools or unsure how to get started, this episode breaks it down into clear, manageable steps.
Topics Covered:
- How to know if your business is ready for AI
- Why “getting your house in order” comes first
- ChatGPT as an entry point
- Custom vs. off-the-shelf tools
- Real client case studies and outcomes
- The truth about AI tools (they're mostly GPT wrappers!)
- How to scale without growing your workload
- Improving client experience with automation
Chapters:
00:00 Intro
01:07 Youssef’s background
03:02 Business readiness for AI
06:00 Identifying core challenges
08:36 Tools and technologies
10:43 Case study: quoting automation
13:36 Real-world application
16:29 Common AI mistakes
17:51 AI audit and where to start
19:37 Improving client experience
21:25 Starting small
22:19 Final thoughts
24:08 Outro
🔗 Guest:
LinkedIn – Youssef Tawfik
Website – revi.agency
🎧 Listen wherever you get your podcasts and visit us at https://muhami.ae/muhami-matters/
#MuhamiMatters #Muhami #CJAConsulting #AI #ServiceBusiness #ArtificialIntelligence #SMEs #BusinessGrowth #ReviAgency #ChatGPT #Automation #LegalMarketing
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