Multifamily Media Network

In this engaging conversation, Mike Brewer and Jonakan O'Steen https://www.linkedin.com/in/jonakanosteen/ explore the highlights of the Cultivate 2025 conference, focusing on peer learning experiences, innovative discussion formats like Fishbowl and Campfire, and key insights from keynote speaker Sarah Ross. They delve into the challenges and strategies surrounding AI in the multifamily sector, the importance of accountability ...

The discussion reveals that successful time management involves not only personal discipline but also effective communication and alignment of goals among team members. Paul Rhodes introduces the concept of 'operating backwards' to define desired outcomes and work towards them systematically. The speakers collectively stress the significance of planning ahead, setting clear agendas for meetings, and utilizing small pockets ...

In this conversation, Margette Hepfner, https://www.linkedin.com/in/margette/ the president of housing for Bilt, discusses the evolving landscape of the Optech conference, emphasizing the importance of a consumer-centric approach in the real estate industry. She highlights the need for technology to reduce friction for renters and operators alike, and the significance of building community connections beyond transactional relations...

In this conversation, Justin Dilley, Eric Sharpe and Paul Bergeron provide a comprehensive overview of the Optech 2025 conference, highlighting key insights on robotics, AI, and innovative marketing strategies in the multifamily real estate sector. The speakers discuss the evolution of technology in property management, the importance of proactive AI, and the creative approaches companies are taking to engage with their audience. T...

In this conversation, Justin Dilley, Eric Sharpe and Terry Keller and Carla Hinson of MRI https://www.mrisoftware.com/ discuss the ongoing Optech conference, focusing on the integration of AI in property management and the importance of governance and data transparency. They share insights on the challenges of AI adoption, the role of conversation in utilizing AI tools, and the significance of networking at conferences. The discuss...

This conversation explores the importance of AI fluency in the multifamily industry, the role of women in technology, and the challenges faced by operators in adopting new technologies. Justin Dilley, Eric Sharpe, Tamela Coval, Tami Siewruk and Pat Patterson discuss the need for education and governance in AI implementation, the evolution of technology in the industry, and the significance of listening and understanding in sales. T...

In this conversation, Eric Sharpe, Justin Dilley, and Kait Feeney ⁠https://www.linkedin.com/in/kait-feeney/⁠ discuss the challenges and emotional toll of layoffs, the importance of financial resilience for residents, and the innovative solutions being developed to support individuals facing job disruptions. They explore the multifamily housing market, the sales process for new products, and the future goals of their company, DenZen...

Jennifer Carter and Lia Nichole Smith ⁠https://www.linkedin.com/in/lianicholesmith/⁠ discuss the phenomenon of tech fatigue among renters, exploring the data behind it and its implications for property management companies. They delve into generational differences in technology use, the challenges faced by property management teams, and the importance of user experience. The discussion also highlights the need for a thoughtful appr...

Affordable housing isn’t just about structures — it’s about stories, families, and futures. In this insightful episode of Affordable Foundations, Cecilia Cossio sits down with Keith Gregory, Director of Planning and Development at the Housing Authority of Kansas City, to explore the heart behind housing.
Keith opens up about the human side of housing development — how understanding family needs, empowering residents, and embraci...

What happens when innovation meets real estate? In this episode of PropTech Pulse, Shelley Robinson sits down with Whitney Kidd, Senior Vice President of Innovation and Technology at Price, to unpack how technology is reshaping the multifamily housing industry. From AI-driven automation to reimagined staffing models and next-level resident experiences, this conversation explores the future that’s already knocking on the industry’s ...

When does persistence in sales turn into pressure? In today’s fast-paced, tech-driven world, sales professionals are constantly navigating the fine line between effective follow-up and overwhelming their prospects. In this thought-provoking episode of CX Unplugged, host Gabrielle Gonzalez sits down with Seanne Spangenburg https://www.linkedin.com/in/seannespangenburgcam94889512/ to unpack the real dynamics between salespeople and d...

What happens when a seasoned hospitality leader steps into the world of multifamily marketing? 🌐 In this episode of Optimized, host Janet Rosseth sits down with David Keinert, https://www.linkedin.com/in/dkeinert/ Executive Vice President at Aeon, to unpack how marketing drives transformation — not just in business, but in people and culture.
From navigating organizational change to redefining the customer experience in afforda...

When we talk about “affordable housing,” what do we really mean? Is it just about lowering rent—or is it about building stronger, more connected communities? In this thought-provoking episode, Cecilia Cossio sits down with Dr. Alan Ferguson to unpack the deeper layers of housing affordability and its impact on economic mobility.
Together, they explore how financial literacy, community planning, and private investment intersect t...

What if the secret to better resident engagement and team performance wasn’t just strategy—but smarter data? In this episode, Shelley Robinson sits down with Jindou Lee to explore how the world of specialty payments is reshaping property management. They unpack how data insights and performance metrics are transforming how property owners evaluate their teams, engage residents, and make informed decisions that drive results.
As ...

What makes student housing more than just a place to sleep? 💡 It’s about creating a community where students feel seen, supported, and inspired. In this episode, host Janet Rosseth sits down with Alyson Fitzpatrick https://www.linkedin.com/in/alyson-fitzpatrick/ of Subtext Student Housing to dive deep into what makes student living unforgettable — from innovative branding to wellness-focused resident experiences.
With over 15 y...

What happens when purpose meets profit in the world of affordable housing? In this powerful episode, Cecilia Cossio sits down with Austin Richardson — a veteran turned developer — to explore how his journey from military service to real estate has reshaped his understanding of leadership, community, and legacy.
Austin shares what it means to serve not just through uniform, but through action — creating spaces that bring dignity,...

What truly sets successful companies apart isn’t just good customer service — it’s a well-crafted customer experience. In this episode of CX Unplugged, host Gabrielle Gonzalez breaks down the key distinctions between these two often-confused concepts and explains why understanding them can make or break your business.
From the moment a customer first interacts with your brand to the final step of their journey, every touchpoint ...

Fraud in multifamily housing isn’t what it used to be—it’s smarter, faster, and more organized. For property managers and owners, this growing challenge can mean the difference between protecting revenue or losing it. But what if technology could tip the scales back in your favor?
In this episode of PropTech Pulse, we sit down with Jessica Tierney of VeriFast, who brings over 20 years of multifamily property management expertise...

Affordable housing development is never just about constructing buildings—it’s about designing communities, empowering people, and solving systemic challenges. But how do we make multifamily housing both affordable and sustainable without sacrificing quality or the resident experience?
In this episode of Affordable Foundations, host Cecilia Cossio sits down with Christy Schnurle https://www.linkedin.com/in/christyschnurle/ to un...