My Favourite CX
Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt. For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk
Episodes
Mike Gale, founder of Acacia Consultants joins the podcast to talk about what it really takes to embed customer experience into the DNA of an organisation. Mike shares his perspective on aligning strategy with delivery, creating clarity across teams & why sustainable CX success starts with leadership commitment. We also explore Mike’s favourite customer experience, breaking down what made it memorable, why it worked so well &am...
How much does trust really matter in financial services customer experience? Jim Tatchell from Circadian FX joins the podcast to talk about why consistency, integrity & personal relationships are more powerful than simply being the cheapest. Jim shares how delivering a reliable, human service creates loyalty, referrals & long-term customer value, before telling us about a favourite experience that proves great CX isn’t alwa...
What does truly consistent customer experience look like when things don’t go to plan? Charlie Adams, Director of Customer Success & Experience at Custom Connect, joins the podcast to talk about why getting the basics right still matters more than ever in CX. Charlie shares his favourite customer experience with Specsavers, exploring how joined-up service, well-trained people and repeatable processes can turn even a flawed outc...
What makes a customer experience truly memorable in a world of increasing automation? Kathryn Simons-Porter, Founder of Flourish Business Consulting, joins My Favourite CX to talk about her journey across CX, emotional intelligence, and why the human side of service still matters more than ever.
Kathryn then shares two of her personal favourite customer experiences, exploring how empathy, trust and going above and beyond create mom...
How do you build customer experience that genuinely puts people before property? Cindy Slaughter, Marketing Director at Momentum Portfolio, joins My Favourite Customer Experience to talk about her journey from estate agency to marketing leadership, how Momentum and Avocado think differently about CX, and why community, trust and long-term thinking matter more than quick wins.
Cindy then flips the lens and shares a favourite custome...
What does integrity really look like in customer experience and B2B sales? Marián Jazbec, founder of NEOSD, joins My Favourite Customer Experience to talk about trust, honesty and why being able to say “no” can be one of the most powerful CX differentiators.
Marián reflects on her time at NICE and shares her favourite customer experience from both an employee and customer perspective—where transparency, realistic expectations and i...
What does it take to transform customer support from a cost centre into a driver of growth? This week on My Favourite CX, I'm Joined by Ty Givens the Founder and CEO of CX Collective, where she partners with ambitious brands to build customer experience programs that don’t just keep up—they lead. Over her career, Ty has transformed support operations at every stage, from scrappy startups launching their first helpdesk to Fortune 50...
How do we bring genuine human connection back into an increasingly digital-first world? This week on My Favourite Customer Experience, I’m joined by Nimi Singh, founder of The Table App, to explore how intentional dining, curated environments and non-transactional conversation can transform how we meet new people, before Nimi shares a favourite customer experience that has shaped how she builds for emotional impact.
How does well directed & managed support data help to improve both customer & employee experience? We take a look at this with Maring Eberlein & talk about how foundational good information is to positive outcomes. Maring then chats student loans & how a proactive & empathetic approach have an exceptional customer experience.
To connect with Maring, head to LinkedIn - https://www.linkedin.com/in/maringeberlein/....
Does the convenience of modern customer experience jeopardise our defences against fraud & security? Alex Myatt from Pindrop joins the pod to chat about how in a world of ever increasing capabilities, being able to accurately identify customers is a differentiator.
To learn more about the services Pindrop offer, or to connect with Alex, head to https://www.pindrop.com/ or https://www.linkedin.com/in/alexmyatt/
In a world of transactional interactions, how do you stand out? David Wachs from Handwrytten joins the podcast to talk about the art of the handwritten note & how it is a great way to make a lasting impact.
To learn more about David & Handwrytten, connect on LinkedIn at https://www.linkedin.com/in/davidwachs/ or https://www.handwrytten.com/.
For more information about Holt CX Consultancy & the services offered, please h...
Gary Suchley from UJET joins My Favourite CX to talk about how the team at UJET are taking a different approach to the world of CX with mobile first solutions. Gary then shares with us a favourite experience from a customer deployment perspective & one personal experience.
To connect with Gary, head to LinkedIn https://www.linkedin.com/in/garysuchley/. UJET can be found at https://ujet.cx/.
Customer Service Experience Executive Alex Mead from Epic CX joins the podcast to talk about his journey within the world of customer service experience, his key frameworks, views on the future & then share a favourite customer experience.
To learn more about Alex & Epic CX, either connect on Linkedin - https://www.linkedin.com/in/alexmead/ or https://www.linkedin.com/company/alexmead/.
CX industry stalwart Rob Dwyer drops into the virtual My Favourite CX studio to share his experiences, hopes & dreams for customer experience. From a complete career change after the 2008 recession, to being a leading thought leader in the world of CX, Rob brings a great amount of insight to the podcast.
He then shares one of his favourite customer experiences & just how valued Lego make him feel as a customer.
Angel Funes from Mentors CX joined Chris for this episode of My Favourite CX. Angel started life on the front line in customer experience before finding his way through to marketing. Here he shares his insights & then a wonderful customer experience he had recently.
If you want to take Angel up on the offer for an initial Mentors CX consultation use the voucher code FAVOURITECX100 at https://mentorscx.com/
We are joined for episode 20 of My Favourite CX by Janet Efere, a Sales Trainer & Coach who has worked with a range of companies to help them drive better results from their sales efforts.
To connect with Janet head to her LinkedIn https://www.linkedin.com/in/janetefere-adaptivesales/ or via the Adaptive Sales Group website - https://adaptivesalesgroup.com/
For more information about Holt CX Consultancy & the services offere...
For this episode of My Favourite Customer Experience we are joined by Hannah Hickinbotham, host of the Full of Beans podcast. Hannah is an eating disorder specialist & advocate whilst also providing social media mentoring to a range of professions.
To connect with Hannah, head to her LinkedIn https://www.linkedin.com/in/hannahhickinbotham/ or check out the Full of Beans website https://www.wearefullofbeans.com/
The better half of Holt CX Consultancy, Georgia Holt joins the podcast this week to talk about how neurodiversity can make a big difference to how you experience things as a customer.
During the podcast Georgia mentions the Neurowild Shift; I see you, I hear you, I get you. You can find more of their resources at https://www.instagram.com/neurowild_
For more information about Holt CX Consultancy & the services offered, please hea...
We are joined by Chris Dardis from SVL Business Solutions for this week's podcast. Chris tells us about his career journey from starting as an apprentice to now heading up SVL's CX Consultancy.
Learn more about Chris & SVL via the following links; https://www.linkedin.com/in/chris-dardis-02524a13/ or https://www.svlbusinesssolutions.com/
For more information about Holt CX Consultancy & the services offered, please head to h...
My Favourite CX returns with our guest this week, Faris Aranki from Shiageto Consulting. The episode took place from a hotel, which is ironic as Faris then shared with us an awesome experience he had when practically living from one!
If you want to learn more about what Faris & the team at Shiageto does, head to https://www.shiageto.com/ or connect with Faris on LinkedIn https://www.linkedin.com/in/farisaranki/
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