The Hidden Cost of New Patients: Is Your Practice Stuck on the Treadmill?

Dentists are constantly told to chase new patients to grow their practice. But what if we told you that not all new patients are an asset—in fact, some might hurt your profitability, team morale, and patient experience?

In this eye-opening episode of the Next Level Practice Podcast, host Kelly Dahmer, CEO of Next Level Practice, breaks down the myth that “more new patients = growth.” You’ll learn how blindly pursuing new patient growth can create a new patient treadmill, leading to high expenses, low case acceptance, and burnout across your entire team.

In this episode, you’ll discover:

• Why more new patients might be costing you more than you think

• How to identify whether you really need new patients or just better systems

• The difference between productive, consumptive, and destructive expenses in your dental business

• A real case study: How Dr. T was spending $4,500/month on marketing and still losing patients

• How to create an ideal patient avatar and stop absorbing emotional stress from the wrong patients

• Why it’s crucial to listen for personal motivators and connect emotionally to increase case acceptance

• A proven new patient protocol your whole team can follow for consistent, high-converting patient experiences

• How to assess your true capacity using our Practice Capacity Calculator
  
  

This episode is your roadmap for changing the script on new patient acquisition by working smarter, not harder.

Ready to stop the chaos and finally maximize the patients you already have? 🎯

👉 Download our free Practice Capacity Calculator and determine if your practice really needs more new patients.

💬 Share this episode with your office manager or treatment coordinator—your whole team will benefit from this conversation!