Why Patients Don’t Accept Dental Treatment (And What To Do About It)

If your treatment plans are being ignored, delayed, or outright rejected, this episode is for you. In this episode, Kelly Dahmer, CEO of Next Level Practice, reveals exactly why patients ghost after hearing their treatment plan—and how to turn that around with a proven, step-by-step system that dramatically increases case acceptance.

Are your patients leaning in… or leaning out?

Too many practices do all the work to diagnose and educate, but fail at the most critical step: helping the patient truly understand why the treatment matters to them. Without this connection, even the best treatment plan can fall flat.

In this episode, Kelly shares a real-world success story of “Dr. N,” a prosthodontist whose practice saw case acceptance jump from 38% to 65% in just 90 days. From optimizing the physical space to mastering the conversation, you’ll get the tools to close more cases, ethically and empathetically.

Key Takeaways from This Episode:

✅ Why treatment rooms—not front desks—are the secret to higher case acceptance
✅ How to shift from selling solutions to explaining problems using visual aids and layman’s terms
✅ A smarter way to offer payment options—one at a time—to reduce overwhelm and improve decision-making
✅ How to empower your treatment coordinator to become a true financial freedom fighter for patients
✅ What happens when you focus on education over persuasion—and tie treatment back to the patient’s personal why

Is Your Case Acceptance Rate Leaving Money on the Table?
Let us help you analyze it—book a free consultation with our team. Schedule a session: https://meetings.hubspot.com/ava-tallman/podcast-strategy-session-kelly-dahmer 

Share this episode with your treatment coordinator or office manager—your whole team should hear this.