Common Mistakes to Avoid in Omnichannel Customer Service

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May 12, 2025 • 4 mins

As customers increasingly interact with brands across multiple channels—email, phone, live chat, social media, mobile apps, and more—omnichannel customer service has become essential. It’s no longer enough to be present everywhere; what matters is providing a seamless, consistent, and connected experience across all these platforms.

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.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}Common Mistakes to Avoid in Omnichannel Customer Service