#25 - Peaking with Nikki Kaushik! Building a family business into an empire!

Summary

In this episode, Wyatt Carr interviews Nikki Kaushik, co-founder and CPO of Quantic, who shares her inspiring journey from India to the US and her experiences in the tech and restaurant industries. The conversation delves into the challenges of building a cloud-based point of sale system for restaurants, the importance of customer support, and the role of AI in transforming restaurant operations. Nikki emphasizes the significance of learning from customers and competition, and discusses the dynamics of running a family business while looking forward to future innovations and expansions.

Chapters

00:00 Introduction and Background

03:53 Immigration and Opportunities in the U.S.

05:41 Transitioning from Software to Restaurant Business

09:37 Building a Point of Sale System

12:40 Rebuilding and Rebranding Quantik

17:21 Partnerships and White Labeling Solutions

21:24 Competitive Landscape and AI Integration

26:13 Customer Support and User Experience

27:06 The Importance of Customer Support

29:22 Integrating Support and Product Development

31:17 Expanding Internationally: Challenges and Strategies

32:38 Work-Life Balance in a Family Business

35:34 Finding Passion in Work

37:25 The Next Generation in Business

39:37 Working Together as a Family

40:54 Future Plans and Retirement Perspectives

42:34 Learning from Competition

44:13 Hosting the First Quantic Conference

46:47 Exciting New Product Launches