Vetted Experts: National Placement and Referral Alliance

Daphne Davis from Pinnacle Senior Placements in Seattle, Washington joins Suzanne Newman on the Answers for Elders Radio Show to talk about providing nationwide assistance for people seeking answers.

Daphne says, "When you're looking for someone to help you guide you through this maze of options, ask for referrals in terms of what are other families — and I would specifically ask for, I want to know about your hardest ones. You know, I want to know about the ones that you had to work hard. What was the outcome? And it doesn't have to be all rosy. We're human beings, right? We know that things can go sideways. That's the uniqueness of each story.

"I am president of the chapter in the State of Washington for NPRA, the National Placement and Referral Alliance. It is a trade association specific for referral and placement agencies. They have a code of ethics that they are developing nationwide, much like you would think of the Bar Association for attorneys, but certainly not at that level of sophistication. It allows me to be able to have vetted people in most states that can provide the level of guidance that I would want for for any of my clients.

"And so that really does my heart well in terms of being able to be a part of Answers for Elders and having this nationwide presence, that we can start to establish a a litmus, a benchmark of what consumers can expect. And the other piece that NPRA does is really focuses on legislation about family choice, being able to protect our seniors and not being bombarded by a constant information that's not appropriate or feeling like they don't have choice. So that's something that NPRA is very, very focused on. I wanted to share with you that information on how can I help people nationwide when I'm sitting in the Seattle greater area."

Daphne adds, "It's very hard to know who I'm supposed to trust these days. And so there's there's some ways of just vetting people through NPRA. There's a test that's designed specifically for referral agencies, and you can look for a little CPRS [logo], which is Certified Placement and Referral Specialist, and it's very akin to little letters behind someone's name. CSA, Certified Senior Advisor. And the difference between the two is the CSA is broad — it's for many, many different disciplines of help and support to our senior communities — and the CPRS is specific to [people] like myself. So that's one thing that you can look for."

Reach Pinnacle at 1-855-734-1500 or visit PinnacleSeniorPlacements.com.