All Episodes

April 4, 2025 • 13 mins

In this episode of Profit Sharing in the Real World, host Danny Murphy welcomes Dick Erickson, author of the book by the same name, to explore how profit sharing transformed customer service in his business. Starting with a single store, Dick expanded Suntire into a successful chain, realizing that empowered employees could enhance customer satisfaction and loyalty. Through profit sharing, employees became more invested in delivering outstanding service, taking ownership, and managing their peers to ensure every customer felt valued.

Discover the tangible benefits of profit sharing as the hosts reveal how a culture of ownership and trust can elevate customer experience beyond expectations. They delve into the ripple effects of well-executed service, the impact of personal stakes on employee performance, and how these elements converge to create lasting customer relationships.

Mark as Played

Advertise With Us

Popular Podcasts

Stuff You Should Know
The Joe Rogan Experience

The Joe Rogan Experience

The official podcast of comedian Joe Rogan.

Dateline NBC

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Special Summer Offer: Exclusively on Apple Podcasts, try our Dateline Premium subscription completely free for one month! With Dateline Premium, you get every episode ad-free plus exclusive bonus content.

Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2025 iHeartMedia, Inc.