Del Harvey: Optimism and Collaboration in Trust & Safety

Del Harvey, a legend in the field, built Twitter's trust and safety organization from the ground up, leading it for over a decade as the platform became a global phenomenon. In this Safe Space episode, the pioneering safety leader shares her unconventional journey from lifeguard to reality TV psychological screener to trust and safety icon. 

Del offers insights into hiring passionate teams, building psychological safety for rapid decision-making, and maintaining optimism while preparing for worst-case scenarios. She discusses the evolution of trust and safety as a field, the importance of collaborative rather than adversarial approaches, and her transition from Twitter to advising the next generation of safety leaders. 

Host John Starr, who worked under Del's leadership for six years, guides this conversation filled with strategic wisdom and practical advice for anyone working to make the internet safer.