In this episode of The Safety Gap, hosts Cassidy Shield and Karin Marquez explore a hidden challenge facing 911 centers: up to 2 million non-emergency roadside calls annually that strain emergency resources and create safety gaps.
Guest Ben Zatlin from Agero shares how he discovered this problem through direct conversations with telecommunicators nationwide. Calls from stranded drivers whose cars won't start or who need lockout service force 911 centers into inefficient workarounds—from helping drivers Google local tow companies to simply refusing assistance.
Cassidy, Karin, and Ben discuss the intelligent safety solution that RapidSOS and Agero launched on May 20 in select states. The technology allows telecommunicators to send drivers a direct link to professional roadside assistance with a couple of simple clicks.
Ben explains how the system frees up telecommunicators for true emergencies while providing drivers transparent pricing and real-time tracking, creating a safer experience for everyone involved.
Tune in to see how tech-driven partnerships are freeing up 911 and getting help to drivers faster and smarter.
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