Episode Transcript
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Speaker 1 (00:03):
what's up everybody
this, ryan van ornam back with
you with another scaling upsuccess podcast.
Today I have um chris paul anduh brooke muttsbauer, and with
diversion homes, how are youguys doing today, good man, how?
Speaker 2 (00:20):
are you?
Speaker 1 (00:21):
fantastic.
I I'm I'm super excited to haveyou guys on, because you guys
have so many things going on andI want to hear more about them
and how you built these thingsout.
It's been pretty cool to seeyour growth and well, let's just
dive into it, shall we?
Yeah, let's do it Awesome.
Well, tell me a little bitabout Divergent Homes.
(00:42):
What started you?
Speaker 2 (00:49):
What got you down
that path to get into the custom
home building side of things?
Well, from my side, I've alwaysbeen, you know, obsessed with
business and in construction.
I've been in construction sinceI was 11.
I started with my uncle workingon steel barns and then, when I
was in high school, I did decksand fences.
And then I was a framer for afew years and then I found out I
(01:12):
was having a little girl, so Irealized I had to get my stuff
together.
So I went and started workingfor a builder as a laborer.
And then, six months into that,I pushed and pushed for them to
put me on as a laborer.
And then, uh, six months intothat, we, you know, I pushed and
pushed for them to put me on asa super, because they had some
turnover going on and I toldthem I was ready to play, so
(01:33):
they put me in the in the field.
Um, and then I've been doingcustom home since then, which is
about a little over 10 yearsnow man, that is super cool.
Speaker 1 (01:43):
Be able to build like
you're.
You're that walking successstory.
Man started from the bottom.
Now you're here right, so likeyeah, I love it man, that is
super cool.
So, um, uh.
So tell me, tell me a littlebit.
You know, brooke, uh, chris,either one of you guys tell me a
little bit about, like, whenyou guys are getting this thing
off the ground and feelingcomfortable about it.
(02:05):
Like how did you know?
Like that business is just that.
Yep, we're, we're good, we'regonna succeed pretty much right
away.
Speaker 2 (02:14):
um we, you know,
started it in a rush because of
the situation that we were bothin um with my previous company
and jumped in and took off rightaway because of All of our
clients at the previous builderthat we worked at told us that
we were, that we should be, theface of the company, and you
(02:37):
know we were great at what wewere doing and they loved
working with us, specificallyout of the group.
Speaker 1 (02:42):
So so do you feel
like the secret, the secret
sauce?
Right, we're going to let Chrisand Brooke cook a little bit.
So, like that, the secret sauceis the relationship that you
have with your clients.
Speaker 3 (02:55):
Absolutely Okay, and
your trade partners and
employees are just, you know,really keeping those
relationships strong.
Speaker 2 (03:03):
Yeah, our main focus
is always on the client
experience.
So you know construction has abad rap for people, getting you
know in bad situations withpeople who don't know or
shouldn't even be in theindustry.
So we're really focused ontrying to change that stereotype
in the industry and really makeit a wonderful experience that
(03:25):
people want to do again.
Speaker 1 (03:26):
Man, I love that.
I love that, that, because thatyou know that going to that nth
degree to take care of yourpeople, that sets you apart, and
usually what happens is you getreferral after referral for it.
Would you agree?
Speaker 2 (03:39):
Yeah yeah, 90% of our
business is referral based.
Speaker 1 (03:43):
Man, that's quality
right there and that shows it
shows more about your guys'character than anything else.
So wonderful, and I'm superhappy that you guys have gotten
that to that point, because thatshows a lot about who you guys
are Awesome stuff.
So, as you've been buildingthis out, how has your business
evolved?
You know, did it start one way?
(04:03):
Is it kind of like, you know,kind of morphed into something a
little different, or have youjust keep adding little pieces
to it?
Tell me a little bit more.
Speaker 2 (04:12):
Yeah, it started out
started out really interestingly
actually.
So I did handyman stuff on theside for the last seven years
before we started this too, andone of the caretakers for a
property we had she's an oldergal and she said she was ready
to retire at the same time thatI was getting laid off of the
(04:35):
last company, and so I said youknow, I'd love to do that.
So we started off as a homecaretaker, slash property
manager, for one of our clients,and then we started off with a
lot of smaller projects and thenreally, you know, built our
reputation and our rapportindividually, independently from
(04:55):
all the builders we worked with, and so we were doing massive
projects now and we've got somenew builds coming, but we really
started with, like kitchens andbathrooms and smaller remodels
man, that's super cool that youhad, like you built from, like,
basically, like I said, theground up like handyman service
(05:17):
to, to, to remodels.
Speaker 1 (05:19):
Now tell me about
some of these big projects, if
you can do.
You have ndas that you can'ttell it like, do you have to
shoot me if like, uh, if youtell me about it.
Speaker 2 (05:27):
Yet no, um, we've got
some awesome ones.
We've got a huge addition outhere in parker and in the
butterfield development.
We've got another big project,a couple projects coming in
castle pines uh, those areadditions and exterior updates.
We have several jobs in CherryCreek and Wash Park and those
(05:51):
are not crazy.
You know unique jobs butthey're fun updates that give
people more functionality.
And we've got a really cool onecoming down in Denver.
That's a pop top.
We're connecting their detachedgarage to their existing and
then blowing the lid off of boththat's awesome.
Speaker 1 (06:10):
The uh just for our
national viewers.
Uh, cherry creek and wash parkare some of the bougiest and
best neighborhoods in all ofdenver area.
So these guys are not justplaying playing in the small
time these guys are are bigballers in the denver area.
So pretty cool big ballers inthe Denver area.
So pretty cool stuff happeningwith what you guys got going on.
So, as we kind of move forwardon this, what's one thing that
(06:34):
you're most proud about on thisjourney of success that you've
been building with DivergentHomes?
Speaker 2 (06:41):
I'm going to say mine
is relationships I really enjoy
, you know, getting to knowpeople and just figuring out how
I can help them with whateverthey're doing in life, whether
it's construction or somethingelse, business wise or just
personally.
I just like you know I lovepeople.
Speaker 3 (06:58):
And mine's really
just yeah, sticking to the
integrity of doing the rightthing for others.
So similar and in line withthat, yeah.
Speaker 1 (07:07):
I love that.
I love that.
That is that is so cool.
So, like I know, with what youguys are building, it's so built
on character and and integrityand stuff like that.
So like what, what habits orlike processes did you did you
make sure that?
Like what, what habits or likeprocesses did you?
Did you make sure that?
Like hey, this is, this is likelike a non negotiable for our
(07:33):
clients, like this is some ofthe stuff that we need to do
every time.
Is there anything along thoselines?
Speaker 2 (07:39):
Yeah, we did.
We do everything to code, nomatter what Some people don't
like to do permits for money andtime savings on that but we
don't cut corners anywhere,period.
And I think that's the mainglue there.
And then really, just if we saywe're going to do something, we
(08:02):
do it.
Speaker 1 (08:09):
I love it.
I love it.
So like, how do you um, sinceyou've been building this thing
out, how do you build?
Speaker 2 (08:13):
and maintain such a
strong company culture by
leading by example is myapproach to that?
Um, you know, willing to doanything in the company, no
matter what level it's at, andworking side by side with our
team.
Speaker 1 (08:28):
Yeah that's super
cool because, like the thing is,
a lot of leaders they want tolead from the pedestal Right and
you know, there's always timesthat you have to oversee from a
30,000 foot view, but there'salso times that you've got to
get in the trenches and be ableto, to work with your, your
people, just as much, and I andI know that you know from the,
(08:50):
the businesses that I own itgoes a long way when that
happens.
You know, because everybody,everybody knows that you're
involved and you're, you're,invested just as much as they
are into the success ofeverything.
Would you agree on that?
Speaker 3 (09:03):
Yeah, absolutely.
Speaker 1 (09:05):
Very cool, very cool.
So I know when you're runningyour own company it feels like
to me.
There's always this pendulumswing like an old grandfather
clock of work-, like work-lifebalance.
How do you guys balance thatfor yourselves?
Speaker 3 (09:28):
We're still figuring
that one out.
Fair, fair but really puttingsystems in place and empowering
our team to be able to take careof things and manage the way
that we want to have our companyoperate in that integrity and
client experience focus.
That will be the way we'll getthere eventually.
Speaker 2 (09:51):
And from my
perspective, I just love
business, so it doesn't alwaysfeel like work.
Anyways, sometimes I just getinto the zone and and just like
to hang out there, so I lovethat.
Speaker 1 (10:04):
I love that.
Hey, man, I'll say this becauseI've I've been in real estate
for almost like nine years nowand the the industry has changed
so much in the last decade.
What are you guys seeing onyour side, on the builder's side
?
Is there technologicaladvancements that have you seen
(10:25):
in the last 10 years that havereally changed the way that
building has came on, custombuildings came along.
Speaker 2 (10:31):
Yeah, I would say you
know the innovations on the
software side, the you know theyhave CRMs for builders.
There's various ones likeBuilderTrend we use BuildExact.
What was the other one?
Procore Procore for buildersthat.
There's various ones likebuilder trend, um.
We use build exact um.
What was the other?
Speaker 3 (10:46):
one we use pro core.
Speaker 2 (10:47):
Pro core construct
contractor foreman contractor
foreman was where we startedwith um, and they all have way
they.
The pricing varies quite a bitum, so we tried to find a middle
one that had all the featuresthat we wanted in it, but
there's takeoff tools within it,which makes estimating much
faster.
Company Cam Company Cam is anapp we use to manage our
(11:11):
day-to-day processes and dailylogs.
We use a camera, which isthrough the company Giraffe360,
which we go in and we shoot, thesame way that realtors do,
walkthrough videos for theirsale process.
We do that on our walkthroughbecause we can measure and it
shortens our initial sitemeetings by about an hour each
(11:34):
visit, so go into that.
Speaker 1 (11:36):
So you can just take
a video and it'll measure for
you.
Speaker 2 (11:40):
Ours is a camera, so
you plan it and it shoots the
whole room in a 360 lidarfashion wow.
And you can measure from it too.
So we can do our takeoffs, youknow, remotely and go back and
visit something without havingto drive down to the job.
That's one of my favorite toolsthat we use, and then we do it
(12:01):
at the end for the before andafter too.
Speaker 1 (12:03):
So how, how much time
you think that saves?
You?
Speaker 2 (12:06):
Well, probably like
hours, hours, probably like a
couple of weeks a year Wow.
Speaker 1 (12:14):
So that that could be
a couple more jobs a year just
saved on that one app alone.
Would you agree?
Oh, yeah, for sure, that's,that's super cool, very cool.
So, uh, you know, I know, Iknow.
It just seems like you know,like it could be feeling like
yesterday that you were justgetting in this thing, but like
now that you kind of look backlike what, what's one little
(12:37):
suggestion, if somebody wantedto get into what you guys are
doing, what's, what's like onelittle hack, one little piece of
advice that you would give tosomebody to say, yeah, here's
what I would do if I wasstarting out.
Speaker 3 (12:51):
Mine is the systems,
clearly outlining systems,
keeping it as simple as possibleso people can take from those
systems and perform the best totheir ability, but making sure
that you have a generalexpectation of what needs to be
done.
Speaker 2 (13:10):
Awesome, I would say
on my end.
You know, having the rightpeople, you know our trade
partners are amazing, you know,and their success is our success
.
You're not there to communicatewith your clients.
(13:36):
When you're not there, you knowjust really the right people,
just really taking your time andmaking sure you're not throwing
people you don't trust or youdon't know at your clients.
I love it.
Speaker 1 (13:44):
I love it.
So where do you see what you'regrowing out right now?
Where do you see it growing inthe next year or two?
Speaker 2 (13:55):
Where do you see it
growing in the next year or two?
Well, we're planning to be setup for acquisition in about two
years from now a little morethan two years from now and
we're in the scaling phase,which is, you know how our
conversation had started.
So we're about ready to poursome gas on the fire and grow it
.
You know our goals are veryhigh.
(14:18):
We're looking to do an eight tonine-figure exit, if we can,
and then take that and run withit on our next ventures.
Speaker 1 (14:30):
That would be amazing
, wouldn't it?
I love hearing those type ofgoals because you already know
what your exit already wants tolook like.
Now.
It's now.
It's just scaling up so you canget to that level.
That's, that's badass, that'ssuper cool.
So I do have one personal thingfor you, chris.
I know you got some ink.
What's your next project?
Where's my tattoo?
Speaker 2 (14:52):
Yeah, yeah, I don't
know.
I'm at.
I think I have 22 pieces now.
Um, I don't have anything onthe chest or my back, so
probably gonna start on my backand um, I'm debating back and
forth, but it's probably gonnabe a big dragon with a viking
fighting Sweet.
(15:13):
Um, just cause that's kind ofmy heritage and you know I love
the fantasy, the dragons andmythologies type of stuff, so
that's awesome.
Speaker 1 (15:23):
That is super cool,
very cool.
So, um, as we wrap this thingup, man, I could talk to you
guys for days.
But uh, let's wrap the uh, howcan people get ahold of you if
they're looking to?
Uh, have that custom home youknow being built and uh, or any
revisions or anything like that,go ahead um.
Speaker 2 (15:42):
Our website's a great
place to go.
That's wwwrender-solutionscom.
Um.
Or you can go to divergenthomes or divergent custom
homescom um for our portfolioson there, or you can reach out
to us directly.
My number is 720-584-2906.
Speaker 3 (16:02):
And mine's
303-898-7934.
Speaker 1 (16:07):
All the information
will be down in the chat guys.
Awesome, Chris and Brooke, it'sbeen awesome having you on the
show today.
Look forward to always having aall of our great conversations
that we have.
Look forward to seeing you inperson very soon.
Thank you so much for coming onthe Scaling Up Success podcast.
It's been awesome.
Thanks so much, Ryan.
Have a great day you as well.
Once again, Ryan Van Orman,with Scaling Up Success podcast,
(16:29):
powered by Synergist.
Have a great day everyone.
See ya, Bye.