Werk Week News Update - PwC AI Agents, ChatGPT Memories & the Future of Wharton Business

We explore three major AI developments reshaping business and technology: PWC's new Agent OS platform, ChatGPT's memory feature, and Wharton School of Business's new AI major.

• PWC launches AgentOS, a $1 billion platform helping businesses deploy enterprise-level AI agents
• ChatGPT's new memory feature allows it to recall user preferences and past interactions
• Wharton School of Business announces a new major in artificial intelligence and business starting fall 2024

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Episode Transcript

Speaker 1 (00:15):
Welcome back, architects.
This is your work week newsupdate.
Today is April the 9th and wewill be discussing PWC's new
Agent OS and what that means forAI in the enterprise space,
chatgpt's memory update andmaybe some of its implications
for your personal AI use, and,finally, how the Wharton School

(00:40):
of Business is completely kindof reshaping its business
education with a new AI major.
So let's get started.
So, first up, pwc, which is amajor consulting firm, has
launched AgentOS this week,which is a platform to help

(01:00):
businesses deploy and manageenterprise-level agents.
So AgentOS is going to be builtreally to integrate AI agents
directly into these corporateenterprise systems.
So think finance HR, reallymaking them more autonomous and
responsive overall, overall.

(01:29):
And so PwC claims that thisAgent OS will allow companies to
create more AI agents that canexecute multi-step processes,
basically, and even collaborateacross different departments.
So think AI agents an AI agentthat's in finance that is
coordinating and talking toanother AI agent that is in the
supply chain department.
So you can just imagine theseAI agents working together
across an entire company orenterprise.

(01:51):
And this is part of PwC'sbroader $1 billion investment
into AI technologies inpartnership with OpenAI that
owns ChatGPT and Microsoft.
So this is a huge investmentinto this space and early use
cases really kind of includelike automating auditing

(02:13):
procedures or providingreal-time compliance checks, and
some of these pilots arealready underway in actual
client and company operations.
Already underway in actualclient and company operations, I
think.
As a matter of fact, one of myfirst contracting offers when I

(02:35):
went solo was with PWC.
Clearly they are in thebusiness of hiring talented
consultants in a variety ofdifferent areas and spaces.
Clearly I was in kind of thetech space but hiring these
consultants to go off to thesecompanies do jobs sometimes that
are, you know, year, two yearslong.
They pay very, very well forthat.
I know folks that have made aliving being PwC and Deloitte

(02:57):
employees and sometimes they getpaid even for quote, unquote,
sitting on the bench.
So this is in between contractswhere you might be working for
PwC but they put you at acontract in Idaho somewhere and
then you did that for a year andthen for three months you were
kind of on the bench, you wasn'tnecessarily doing work at any

(03:17):
particular client and now youare off to maybe DC to do some
more work.
So this consulting contractingthing is their business.
So a billion dollar investmentinto this agent OS system is a
shift.
It's definitely a shift and itcould signal a future where that

(03:37):
kind of traditional back officerole staffing, where that was
supported, could actually bereplaced by these intelligent
agents that are working 24-7.
So you know more to come onthat from PwC and some of these
other larger consulting agencies.
Next up, openai slash ChatGPThas added a memory feature to

(04:02):
the ChatGPT system that is nowavailable for pro users pro
users, but it'll be rolling outto all users very, very soon and
this memory kind of allowsChatGPT to recall user
preferences, names, work context, past interactions, almost

(04:24):
anything that was said or typedinto ChatGPT, to quote, enable a
more personalized experienceand more personalized
conversation.
So that would mean that thisconversation that you are having
at any point in time withChatGPT can be saved for use

(04:45):
later on, so that it canreference it later on, so users
can review, delete or even turnoff this memory.
That is what I am doing, atleast initially, but when you
think about it, yeah, thispretty much gives greater
control over what the AIremembers.
I am of the camp I always pushfor usability, you know, not to

(05:07):
just be crazy with it, but youknow, in order for Siri to work,
even from a tech perspective.
I know folks that say, oh, Iturned my Siri off so that it
doesn't.
It doesn't listen to me, right?
It's still listening.
So, you know, you might as wellgo ahead and use it to help
make your life a little biteasier if it is going to do that
.
So I'm not anti-memory when itcomes to ChatGPT.

(05:30):
I'm just going to, you know,take it a little slow, but I
probably will turn this onbecause it says, you know, it's
going to hopefully improve overtime and it does start to, you
know, become a tool that knowswhat I'm working on, understands
the context of who I am, whatI'm trying to do, and so when
I'm asking questions and tryingto get to certain solutions, you

(05:51):
know, let's skip all the otherstuff.
You know who I am, let's reallyget to why I'm here and using
ChatGPT in the first place.
And so, again, I think it'sgonna improve over time.
It's gonna adapt to users'communication style and the
users' needs, and this shiftkind of moves ChatGPT from
basically like a staticassistant to more of a personal

(06:14):
AI companion.
My LLM is my BFF type of dealright A step closer to the
long-term vision of a trulyhelpful AI assistant all the
time.
So, of course, this is going toraise a lot of questions around
data privacy, trust, right, thefuture of these hyper
personalized AI systems, but wewill be surrounded.

(06:38):
Whether it's your email, yourphone, your texts, your voice
calls, everything.
We will be surrounded by theseAI tools constantly, and so
personalizing your experiencewill just become part of the
norm, and I think those that canleverage those things and
understand how to protectthemselves at the same time will

(06:58):
be the ones that will be ableto take the most advantage out
of the new technologies.
And last but not least, theWharton School Business
announced a new major andundergraduate concentration in
artificial intelligence andbusiness that will be starting
fall of this year.

(07:19):
So the curriculum will includemachine learning, ai ethics,
business application of AI anddata analytics, ai ethics,
business application of AI anddata analytics.
So all of this is kind of goingto be offered in collaboration
with Penn's engineering school.
And the reason again that we'reeven talking about this not so
much that it is a major allwithin itself, in my opinion,

(07:41):
it's a major, an undergraduatemajor in the business college,
right, the College of Business.
So I think that's kind ofwhat's different here, and this
kind of again reflects a growingdemand for these skills.
According to PWC, 72% ofbusiness leaders believe AI will
be the most significantbusiness advantage in the next

(08:04):
five years.
Right now, if you are inbusiness and you do not have a
website, you are really not inbusiness.
Or if you don't have a mobileapp, for that matter, you're
kind of well behind the times.
Over the next five years, ifyou are a business, you are not
AI first, you will be at asignificant disadvantage.
So this is why I believe theyare putting some of these new

(08:24):
majors in place, and Wharton isthe first kind of top tier
business school to embed AI sodeeply into its core undergrad
offering.
So faculty say that the programis designed to equip students
not just to use AI tools but tolead AI strategy at the

(08:45):
executive level, and this movedefinitely signals a major shift
in business education towardskind of future-proofing
leadership for an AI-centriceconomy.
That is where we are going andfor those that are in the
business of education thebusiness of educating others,
the business of training thenext generation or, for that

(09:05):
matter, re-skilling the nextgeneration or, for that matter,
re-skilling, retraining thecurrent working generation.
You have got to think aboutunderstanding AI and preparing
people to be proficient in allthe different ways that AI is
going to impact, andparticularly in the business
sector.
So we'd love to see moreuniversities adopt this new

(09:27):
strategy and implement more AIinto their curriculum.
And that is it for this week'sWorkweek News Update.
Please don't forget to followand like us on Spotify, apple or
wherever you listen to yourpodcasts, and until next time,
keep up the scratch work, keepbuilding, bye.