Redefining Payer Strategy: From Benefit Design to Intelligent Care Delivery

Host: Brian Zimmerman, AVP, Client Content + Strategy, Becker’s Healthcare 

Guest: Nirnay Patel, EVP and GM, Benefits1™, Chief Digital Officer, Simplify Healthcare  

 

Nirnay Patel joins Brian Zimmerman on the Becker’s Healthcare podcast for an insightful conversation on bridging the gap between care design and care delivery. Nirnay discusses how integrating benefits management and provider data management across payer markets can dramatically improve the member experience. He also dives into the transformative role of AI and platform thinking in streamlining operations and personalizing care. 

Key Takeaways: 

• The critical role of benefits data as a bridge between the design and delivery of care 

• How AI tools like BNi (Benefits Native Intelligence) are enhancing member support and reducing friction 

• The need to personalize care at scale without driving up costs, and how platforms make it possible 

• Unique “moments that matter” for Medicare, Medicaid, and commercial members 

• What payers should look for in partners to build a more connected, value-driven care ecosystem 

“At the end of the day, one common goal across all stakeholders is improving the member's life and achieving healthy outcomes. That’s only possible when design and delivery of care are tightly integrated.” — Nirnay Patel, EVP and GM, Benefits1™, Chief Digital Officer, Simplify Healthcare.