Easy Steps to Replace Smart SIM in Philippines 2025

In this episode, we talk about how to replace your SIM card if it’s lost, damaged, or if you want to upgrade to a better LTE or 5G SIM. Replacing your SIM ensures that you stay connected with your current number, balance, and mobile services without interruptions.

Why You Might Need a SIM Replacement

• Lost or stolen SIM card
• Damaged SIM not working in devices
• Upgrade to LTE or 5G for faster data
• SIM card too old or expired

What You Need Before Going to a Smart Store For replace Smart SIM card

• A valid government-issued ID (Passport, Driver’s License, PhilSys ID, etc.)
• Your SIM card details (if available)
• An affidavit of loss if your SIM is stolen or lost
• Service fee (varies depending on replacement type)

How to Replace Your SIM In-Store

1. Visit the nearest Smart Store or official partner outlet.
2. Present your valid ID and explain your case (lost, damaged, or upgrade).
3. Fill out the replacement form provided by staff.
4. Pay the required service fee if applicable.
5. Wait for your SIM to be activated with the same number.

Online Replacement Options

Currently, most SIM replacements are done in-store, but Smart also offers online appointment booking to save you time in queues. Always check the official Smart website for updates.

Important Notes

• Always bring a valid, unexpired government ID. Expired IDs will not be accepted.
• If your SIM was lost or stolen, bring an affidavit of loss.
• SIM replacement usually retains your mobile number, balance, and subscriptions.
• Some older SIM cards cannot be reactivated. You may be required to upgrade to LTE or 5G.

Tips for a Smooth SIM Replacement

• Back up your contacts and important messages before replacing.
• Visit the Smart Store early in the day to avoid long lines.
• Keep the new SIM packaging and reference number safe.
• Ask the staff to confirm your load balance transfer before leaving.

FAQs

1. Can I keep my old number after SIM replacement? Yes, your mobile number will remain the same.

2. How long does SIM activation take? It usually activates within minutes but can take up to 24 hours.

3. What IDs are accepted? Valid government IDs such as PhilSys ID, Passport, Driver’s License, and SSS ID.

4. Is there a fee for SIM replacement? Yes, fees vary depending on the type of replacement or upgrade.

5. Can I upgrade to 5G during replacement? Yes, you can request a 5G SIM during replacement.

6. Will my prepaid balance transfer automatically? Yes, your balance will be transferred to the new SIM.

7. Can I replace my SIM at any store? Only Smart Stores or authorized partner outlets can process replacements.

8. Do I need to book an appointment? Not required, but some stores allow online appointment booking.

12. Can I replace a SIM registered under someone else’s name? No, only the registered owner can request replacement.

If this episode helped you, don’t forget to follow the podcast and share it with friends or family who may also need to replace their SIM.

If this episode helped you, don’t forget to follow the podcast and share it with friends or family who may also need to replace their SIM.