In the latest episode of Supply Chain Deepdive, "Adapting to Change: Consumer Delivery Preferences Post-Pandemic," hosts Michael Jung and Jess Williams explore the shifting terrain of US e-commerce delivery based on a McKinsey article. As e-commerce growth moderates, consumer priorities are evolving from speed to cost-effectiveness and reliability. This episode discusses how consumers now favor longer wait times if it ensures lower costs and reliable delivery windows. Additionally, there’s a rising preference for flexible and sustainable shipping options. Michael and Jess analyze how these changes necessitate a strategic pivot for shippers and logistics providers, emphasizing choice, reliability, and sustainability in their services to align with the new consumer expectations.
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