Airport Screams & T-Mobile Nightmares: Jeff Toister on Customer Service & Tech Fails! | Jeff Toister

Join Adam Nelson and Nancy Henriquez on Tech Ties and Human Vibes as they dive deep into the world of customer service with the renowned Jeff Toister, the "Service Culture Guide" and author of The Service Culture Handbook. 🤯In this episode, we explore:Hilarious Airport Encounters: Imagine screaming someone's name in an airport! Jeff shares some unforgettable moments that highlight the power of human connection. Tech Frustrations & Customer Service Fails: Adam's monthly battle with T-Mobile reveals the frustrating reality of outdated systems and the need for genuine customer-centric solutions. Building a Customer-Focused Culture: Jeff breaks down his 3-step process to transform your team into a service powerhouse: Vision, Engagement, and Alignment. AI & the Future of Customer Experience: Can AI solve long checkout lines and other everyday frustrations? We discuss the potential and the pitfalls. Why Old Tech Platforms Struggle: Jeff and Adam discuss why large older companies struggle to update their platforms. Get ready for insightful discussions, relatable tech gripes, and actionable advice on creating exceptional customer experiences. Whether you're an entrepreneur, a tech enthusiast, or just someone who's dealt with frustrating customer service, this episode is for you!