In this episode, Zahra Bahrololoumi CBE, CEO of Salesforce UK & Ireland, explores agentic AI, a new generation of artificial intelligence that processes, decides, acts and responds autonomously across business functions.
In this thought-provoking episode, you’ll hear:
- What sets agentic AI apart from predictive and generative AI
- Real use cases from Agentforce, Salesforce’s AI (e.g., Heathrow Airport, Capita)
- How AI is driving productivity, reducing operational costs, and transforming service models
- Ethical and governance challenges around autonomous AI
- The human-AI partnership and the urgent need to reskill the workforce
- Zahra’s call for a national digital skills strategy to prevent an AI-fuelled digital divide
“This is not just a transition – it’s a full-scale transformation,” says Zahra.
Chapters
00:00 Introduction to Agentic AI and Its Impact
08:07 Benefits and Applications of AI Agents
12:05 The End of Human Only Workforces?
18:39 Ensuring Trustworthy Agentic AI
22:20 Impact of Agentic AI on Job Losses
23:18 Navigating the Digital Divide and Job Displacement
27:43 Where does the UK Position Itself in AI?
29:34 Boardroom Priorities to Adopt Agentic AI
33:42 Human Agent and AI Agent Productivity
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