The BMK Vision Podcast

Most MSPs don’t get stuck because they lack skill, tools, or effort. They get stuck because they’ve never clearly answered one foundational question:

What do you actually want?

In this episode of the BMK Vision Podcast, Josh Peterson (CEO, Bering McKinley) and Gary Boyle (Partner, Bering McKinley) continue the conversation about why MSPs stall—and go deeper i...

Most MSPs don’t get stuck because they lack technical skill. They get stuck because the business reaches a point where brute force stops working — and the owner hasn’t made the shift from operator to CEO.

In this weekly BMK Vision Roundtable, Josh Peterson (CEO, Bering McKinley) is joined by Gary Boyle (Partner, Bering McKinley) and Ryan Alter (Former MSP Owner) to break down why so many MSPs plateau around the $2M mark and what ac...

Most business owners assume the R&D tax credit is only for labs, scientists, or massive corporations. In reality, many MSPs and service-based businesses qualify every year without realizing it.

In this episode of the BMK Vision Podcast, Josh Peterson sits down with Val Majewski, Partner at American Incentive Advisors, to break down what the R&D tax credit really is, why most companies self-censor themselves out of qualifyin...

In this episode of From the Trenches on the BMK Vision Podcast, Josh Peterson sits down with Steve Brickner, Founder/CEO of Kraken Technology Solutions, for a grounded conversation about where MSPs are headed next—and why the market is rewarding leadership more than ticket throughput.

Steve shares his path from construction into IT, why early-stage MSPs need the ability to pivot quickly, ...

Most MSPs delay hiring a dispatcher because they believe it will slow response times or distance clients from technical help. In reality, the lack of dispatch is one of the biggest reasons MSPs struggle with inconsistent service, forgotten tickets, poor utilization, and burned-out technicians.

In this episode of the BMK Vision Podcast, Josh Peterson breaks down why dispatch is not adminis...

In #75 of From the Trenches on the BMK Vision Podcast, Josh Peterson talks with Jocelyn Gorman (President, DSI) about building an MSP inside a copier-dealer ecosystem—and why the real advantage isn’t the client list, it’s credibility, infrastructure, and a willingness to take smart risks. 

They cover the “big contract first” origin story, why large accounts can fund growth without delive...

Your MSP business is doing more right than you think—but the industry rarely pauses to say it. In this episode, Josh Peterson is joined by Gary Boyle and Ryan Alter for a “Don’t Be That Guy” conversation that flips the script: why the MSP business model is awesome, why it’s often more resilient (and sellable) than other SMB categories, and what owners must do to protect margin as the market tightens.

In this Don’t Be That Guy webinar episode of The BMK Vision Podcast, Josh Peterson sits down with Fletcher Wimbush of Discovered for a direct, no-nonsense conversation MSP owners need to hear: you suck at hiring—and it’s costing you more than you think.

Fletcher breaks down why most MSP hiring processes fail before the first interview even happens, how relying on “gut feel” leads to expen...

Kevin Kahn joins Josh Peterson to share the real story behind scaling an MSP through mentorship, relationship-driven growth, and operational discipline. Kevin explains how a pivotal early mentor changed his trajectory, how IntelliComp grew organically for years, and what shifts when you modernize your stack to get better visibility, reporting, and business control.

Guest Introduction

In this BMK Quick Takes episode, Josh Peterson teaches the most important—and most misunderstood—sales principle in the MSP industry: the correct order of selling. Josh explains why selling yourself first, your company second, and your services last leads to stronger trust and better outcomes. He also breaks down the four essential components of a First-Time Appointment: budget, timeframe, next steps, and referral con...

Leaving a stable role to launch your own MSP is exciting—and brutally hard. In this episode, Josh Peterson talks with Chris Hart, founder of Hart CTO Inc and longtime IT executive, about what his first 90+ days back in the MSP saddle have really looked like: slow leads, pricing pressure, doubts about size, and the surprising lifelines that are keeping the business moving. 

Guest Introduc...

Growing an MSP from “computer guy” to a multi-technician, acquisition-ready business isn’t about hacks or hype—it’s about talking to more people, building real systems, and avoiding the wrong hires at the wrong time. In this episode, Josh Peterson is joined by Chad Kempt, founder and president of Fast Computers, an Ontario-based MSP that’s been serving clients since 1998 and recently merged with another provider to ex...

What happens when a long-time MSP owner finally admits he can’t keep being the only salesperson—and decides to build a truly accountable, automation-ready organization? In this episode, Josh Peterson talks with Charles Swihart, Founder & CEO of Preactive IT Solutions, about implementing EOS, scaling sales beyond the owner, and preparing for the next wave of AI and automation in the MSP world.

What does it really look like to build a mountain of cash between your MSP and the next crisis? In this episode of the BMK Vision Podcast, Josh Peterson sits down with Bryan Currier, Founder & CEO of Advantage Technologies, to unpack the systems, disciplines, and mindset that took his dental-focused MSP from a near cash disaster during the Great Recession to a multi-state, Hassle Free IT platform serving 800+ heal...

Are you building a business you love—or flying a plane with no destination?

In this Don’t Be That Guy episode of the BMK Vision Podcast, Josh Peterson and former MSP owner Ryan Alter dig into one of the hardest questions in ownership: Should you sell your MSP or keep running it—and on what terms? Together they explore burnout, lifestyle businesses, valuations, and what it really takes to ...

In this BMK Quick Takes episode, Josh Peterson explains why most MSP goals fail before they ever begin. Goals are not dreams, affirmations, or intentions—they are math.

Josh walks through how purpose statements create clarity, how SMART objectives actually work in real businesses, and how revenue targets must be reverse-engineered into proposals, meetings, prospecting activity, and daily ...

In this episode of the BMK Vision Podcast, Josh Peterson talks with Stephanie Peace, founder of Goldroot Strategies, about what it really takes to build a marketing engine that feels human in an AI-driven world. From grassroots outreach and “smarketing” alignment to data hygiene and social content, they walk through how MSPs can stop spraying and praying—and start building real relationships that convert.

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