Adapting to Consumer Behavior: Leveraging AI and Digital Tools in the Trades with Josh Koplin

In this episode of The Catalyst for the Trades, Jennifer Bagley sits down with Josh Koplin, co-founder of Eden, to explore the evolving landscape of consumer behavior in the trades industry. The discussion focuses on how businesses can leverage digital tools, AI-driven consumer experiences, and innovative content strategies to gain a competitive edge. Topics include the success of disruptive models like Tesla’s, the importance of SEO, and the impact of AI search on customer engagement. Join us for a deep dive into adapting to new consumer preferences and modernizing your business approach.

Timestamps:

• 00:00 - Introduction:
  Jennifer Bagley welcomes listeners and introduces special guest Josh Koplin.
• 04:30 - Meeting at Industry Events:
  Background on the hosts' connection and shared experiences.
• 08:20 - Evolution of Eden:
  Josh shares Eden's mission and innovations in the HVAC sector.
• 12:15 - Importance of Convenience in Business:
  Josh explains how convenience translates to respecting customer time.
• 16:45 - Disruptive Models:
  Jennifer discusses Tesla’s streamlined buying process and its implications.
• 19:32 - Consumer Research Trends:
  Analysis of statistics indicating a shift towards self-research and seller-free experiences.
• 24:10 - Digital Content Strategies:
  Josh emphasizes the necessity of robust digital presence for modern businesses.
• 30:50 - AI Search Impact:
  Discussion on how new AI search platforms redefine business visibility.
• 35:20 - Case Study - HVAC:
  Example of a ductless dealer benefitting from AI-enhanced search.
• 40:45 - Eden’s Consumer Experience:
  How Eden provides comprehensive, instant quotes and rebates to customers.
• 45:00 - Financial Incentives:
  Importance of highlighting available rebates and incentives.
• 50:20 - Digital Sales Tools:
  Using AI-driven tools to enhance the consumer buying experience.
• 55:32 - Adapting to Consumer Behavior Shifts:
  Strategies for businesses to match current consumer preferences.
• 1:00:45 - Industry Transformation:
  Parallels between today's digital evolution and past technological shifts.
• 1:05:35 - Future Collaboration:
  Jennifer invites Josh to an upcoming webinar for further insights.

Josh Koplin Co-Founder & Chief Revenue Officer (CRO) of Eden Josh Koplin, combines a background in renewable energy finance with a passion for innovation to help HVAC contractors thrive. By developing tools like Instant Quote, Josh is shaping how contractors meet the expectations of modern homeowners with transparency, incentives, and cutting-edge technology.

• EDEN
• Pivot or Die by Gary Shapiro
• Gartner B2B Buying Report
• Catalyst for the Trades

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