In this episode of The CodeBreaker Mindset™, host Chitra Nawbatt speaks with AJ Jones II, Starbucks' Chief Corporate Affairs Officer. They discuss the intricacies of leading corporate affairs at Starbucks, the importance of stakeholder management, and AJ's unique journey from overcoming a stutter to becoming a corporate leader. The conversation delves into the challenges and opportunities facing Starbucks, including the impact of AI on customer experience, the company's strategic pivots, and the role of serendipity in career success. AJ emphasizes the importance of listening, understanding risk, and cultivating a mindset that embraces opportunity over conventional advice.
Chapters
- (00:00) Introduction to Starbucks and Corporate Affairs
- (03:03) Stakeholder Management and Community Connectivity
- 05:54 AJ's Journey: From Stutter to Corporate Leader
- (09:08) Understanding the Rules of the Game
- (11:59) Tailwinds and Headwinds for Starbucks
- (14:48) Innovation and AI in Customer Experience
- (18:08) Pivots and Business Strategy at Starbucks
- (21:01) The Role of Serendipity in Career Success
- (23:53) Cultivating The CodeBreaker Mindset™
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Visit www.chitranawbatt.com for more.
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