In this episode of the Garage Grit Podcast's Origin & Impact series, host Brad Hurlock interviews Kevin Bickford, the owner of Fox River Tire and Auto. Kevin shares his journey from a young car enthusiast in Southern California to becoming a successful shop owner in Illinois. He discusses the challenges he faced in management, the importance of building trust with customers, and the transition from employee to owner. Kevin emphasizes the significance of creating a supportive work environment and the need to adapt to changes in the automotive industry. The conversation highlights the lessons learned throughout his career and the values that drive his business today. In this conversation, the speakers discuss the complexities of managing a business, focusing on customer relationships, employee transitions, and the importance of accountability and coaching. They share personal experiences that highlight the challenges and successes in navigating these areas, emphasizing the need for growth, trust, and a supportive team culture. The discussion also touches on effective marketing strategies and the significance of maintaining a positive business environment.
Chapters
00:00 Introduction to Garage Grit Podcast
02:06 Kevin Bickford's Journey to Fox River Tire
14:03 Transitioning to Goodyear and Family Life
22:03 Moving to Chicago: A New Chapter
34:11 Establishing Fox River Tire and Building Trust
38:11 The Transition of Ownership
39:45 Lessons from Professional Experience
42:11 The Takeover Day
44:07 Understanding the Customer Base
46:38 Initial Challenges and Changes
49:55 The Role of Family in Business
52:05 Navigating Employee Dynamics
55:11 Firing Customers for Better Fit
57:41 Building a Family Culture
01:00:22 Sales Strategies and Customer Trust
01:02:45 Retirement and Staff Changes
01:04:39 Facing Business Ownership Challenges
01:06:17 The Journey of Growth
01:09:07 New Beginnings and Future Plans
01:16:48 The Journey of Leadership and Humility
01:19:24 Building a Supportive Team and Accountability
01:22:32 The Importance of Coaching and Growth
01:24:51 Embracing the Role of CEO
01:25:07 Daily Accountability and Financial Awareness
01:30:36 Expanding the Business: New Locations and Culture
01:37:43 Marketing Strategies and Customer Engagement
01:42:10 Setting Goals for Future Growth
01:48:57 The Value of Compassion in Leadership
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