From Milk Deliveries to Multi-Shop Success 🛠️
Kevin Millevoi joins host Brad Hurlock for Episode 3 of the Garage Grit “Origin & Impact” series. What began as a three-bay Exxon gas station in 1965—run by his father, a former milkman—has grown into a multi-generational family of trusted auto repair shops across Northeast Philly and Bucks County.
This episode is packed with lessons on resilience, customer service, blue-collar work ethic, and adapting through economic uncertainty. Kevin reflects on his roots, his leadership evolution, and why earning customer trust always beats chasing ARO.
📌 Topics covered:
Multi-generational legacy in auto repair
Navigating family dynamics in business
From pump jockey to business owner
Surviving 2008, COVID, and market shifts
Why trust, not tactics, grows revenue
👇 Join the Garage Grit community:
🛠️ Facebook Group: https://www.facebook.com/groups/196102239998551
📈 More at: https://aashopmarketing.com
⏱ Chapters
00:00 - Intro: Meet Kevin Millevoi
01:09 - Family Legacy: From Milkman to Mechanic
02:33 - Gas Crisis, Expansion, and the Parts Store
05:01 - Opening the Goodyear Shop
06:21 - The Millevoi Family Tree & Roles
07:37 - Work Ethic and Shop Culture
10:36 - Expansion to Jersey & New Locations
11:28 - Overlap and Customer Confusion
14:28 - Could This Be a Franchise?
16:07 - Sharing Customers & Doing Right
17:09 - Parts Shop Shutdown and Competition
19:00 - Economic Cycles: Resilience Over Recession
21:16 - Understanding the Local Market
23:45 - Researching Customers and Income
25:18 - Customer Service Lessons from Dad
27:32 - Don't Chase ARO, Earn Trust
30:00 - First Job: Janitor at Age 12
33:50 - Mechanic's Helper & Learning on the Job
36:03 - Old School vs New School Shop Operations
37:34 - Tracking Hours & Going Digital
41:36 - College, Career Detour, and Romance
43:13 - Back to the Business Full Time
45:47 - Opening the Shop in 1999
46:05 - The Trade vs. College Debate
48:50 - The Gopher Years & Getting Dirty
50:12 - Evolution of the Shop: Hiring Right
53:17 - Letting Go to Grow
55:30 - Family Involvement & Generational Choice
56:27 - Closing Thoughts & Facebook Group Promo
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