July 22, 2025 • 39 mins
The senior care industry hides in plain sight until you desperately need it. That moment often arrives during a crisis—when a parent falls, receives a difficult diagnosis, or can no longer safely live independently. Suddenly, families find themselves navigating an unfamiliar landscape of assisted living communities, memory care facilities, and caregiving options without a roadmap.
Katrina and Kendrick Taylor of Care Patrol Arlington are changing this narrative. As senior living advisors (not "placement agents" because "you place furniture, not people"), they provide comprehensive guidance through the aging journey. Their approach transcends the industry standard of simply emailing facility lists to overwhelmed families. Instead, they conduct thorough "care discovery" sessions, personally tour facilities with clients, and ask critical questions many families wouldn't know to consider—like whether a community can accommodate specific medical needs or what state inspection reports reveal about care quality.
The Taylors bring complementary strengths to their work. Katrina builds deep personal connections with seniors and families, sometimes becoming an honorary family member to those without adequate support systems. Kendrick applies his analytical background to evaluate facilities based on staff tenure, regulatory compliance, ownership structure, and census levels. Together, they create a safety net for families navigating difficult transitions.
Financial preparedness emerged as a crucial theme in our conversation. Many families are shocked by senior living costs and haven't adequately planned for this phase of life. The Taylors spend considerable time educating clients about budgeting options and exploring alternatives when resources are limited. Their commitment to education extends to advocacy work—they recently traveled to Austin to help shape legislation bringing greater oversight to their industry.
Whether you're currently facing senior care decisions or want to prepare for the future, this episode provides essential insights from two passionate advocates who understand both the emotional and practical aspects of aging well. Listen now and share with someone who might benefit from knowing professional senior advisors exist before they face a crisis.
PC Home Health:
www.mypchomehealth.com
Instagram:
https://www.instagram.com/thejourneyoutpod?igsh=djNjbWNrc2F2czQ3&utm_source=qr
Facebook:
TikTok:
https://www.tiktok.com/@thejourneyoutpodcast?_t=ZP-8v0jXdyHnDS&_r=1
The Journey Out Website:
https://thejourneyout.buzzsprout.com/
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:01):
I know some people probably had it hard, but I was
blessed.
They ain't never saw my mom anddad in stress.
They only shows.
They said I'm living comfortfrom the sweat off they bags and
that's why all I ever wantedwas to give it back.
I'm not ashamed cause I wasraised right.
I would only be ashamed if Ididn't help you fight through
the pain, help you drain out thegames that your mind plays.
(00:21):
No matter what, I'm neverletting my shine fade away,
(00:53):
forever searching for knowledge.
Outro Music.
Speaker 2 (00:57):
Hello everyone and welcome back to the Journey Out
Podcast.
We are so excited to have youback.
As always, please feel free tolike, share, subscribe.
We are seeing all of theamazing people that are
subscribing to the channel andfollowing us and we love you
Like.
We're literally almost hittinga thousand subscribers.
Speaker 4 (01:14):
Thank you, that is just so crazy.
Speaker 2 (01:16):
So just continue to like, share, subscribe, and we
just hope that this is impactingyou all as much as it's
impacting us, right?
But we have a very, very greatepisode here.
I know I say that all the timebut that's just because I love
everyone who comes on.
But this is really such a greatepisode because we have our
friends Katrina and Kendrick,with Care Patrol of Arlington,
(01:36):
here with us today.
Let's give them a round ofapplause.
Good morning, good morning.
Good morning y'all.
It's so good to have y'all here.
I just hope y'all know howhonored we are Longtime friends.
But it's so great to even justspotlight y'all because you guys
are in an industry that mostpeople don't know about Senior
placement, right?
So first and foremost, beforewe even get into that, tell us
(01:58):
who Katrina and Kendrick are.
What are y'all backgrounds?
Speaker 3 (02:03):
Ooh, I am.
I'm the goofball of the bunch.
I'm the goofy one Background.
Before even getting into seniorcare, I did mortgage, I've been
a loan officer, I've been aprocessor.
My last job I'm really good at,kendrick calls me the police.
(02:25):
I did compliance for a mortgagecompany and I would catch loan
officers doing things on loansthey should not be doing.
So I was the police of themortgage company and hated it,
hated it.
I mean, like go to work, likeokay, get my mind right, let me
pray real quick, get thistogether before I walk in.
Speaker 1 (02:45):
It was one of those situations.
Speaker 3 (02:47):
And then Kendrick was like you can't keep coming home
doing this every day.
And I'm going to make this realshort.
Speaker 2 (02:51):
No, go ahead.
Speaker 3 (02:53):
Dad was a police officer for the city of
Arlington.
My dad retired and hefranchised a golden chick.
So he went from policeman tochicken man and kept trying to
get me in for years to run thebusiness and I said I didn't go
to college to run a chickenjoint.
Speaker 1 (03:09):
But I wish the opportunity to really learn and
understand what he did.
Speaker 3 (03:15):
But he kept saying um , get you a franchise, get you
into something different.
You hate your job.
He was like come on, demon, doit.
Side note demon is a nickname,because I used to always walk
around like this, so dad callsme demon.
Speaker 5 (03:27):
He was like demon look into franchising.
Speaker 3 (03:34):
So I wasn't really serious about it.
Kendrick is the researcher.
He's going to get the facts,he's going to get everything
done.
So, kendrick was, we startedlooking at franchises and then
we got introduced to Care Patroland it was a done deal.
I was instantly wanting to doit.
I was in tears.
I was like oh yeah, I can dothis.
Speaker 4 (03:54):
I've done this before .
Well done before, Kendrick.
What about you?
Speaker 5 (03:57):
So I'm a teacher where I've worked in multiple
rounds of K-12 education,coordinating as a coordinator
for special education, thingslike that.
So really, just like I'vealways liked looking at
something, a process in anorganization and making it
better, I've always enjoyedgrowing people and growing teams
(04:22):
, so I saw the struggles thatKatrina was having at work you
know growing spouses.
Why do this with people that Idon't know, when you know we
could do this and take thisjourney together?
Um, and I didn't know anythingabout senior, the senior
industry.
Um, in fact, whenever we firstcame across doing senior
(04:46):
advising for me, I was thinkingwell, you know you can't win all
the time, you know.
but you're going to help a lotof people.
But you know, we're probablygoing to be a over here
struggling because I, just forme, I didn't see the need,
because I didn't know anythingabout the industry, right, but
you know, once I got into theindustry it was very eye-opening
, oh yeah, and I think I wasgoing to add to that why seniors
(05:10):
?
Speaker 2 (05:10):
like what you know, you guys come from different
backgrounds, so now you'relooking at it like, okay, I'm
going to go and I'm going tohelp these seniors, but why
seniors?
Speaker 3 (05:16):
what triggered that?
Yeah, um, we always callourselves granny's babies,
babies, granny's babies.
Our grandmas were a big impacton our lives and I actually
helped place my grandmother at ayoung, help her find a place.
At a young age she moved inwith us.
She was there for about sevenyears and one day she sits me
down and she was like hey, Ineed you to help me to find my
forever home.
And I said well, your foreverhome is here with me, right?
(05:39):
And she was like no, she said Iwant activities, I want
transportation, I want to go tobingo, I want to make friends,
like I've done my job as aparent and grandparent Like it's
time for you to help me to findmy place.
So at that time, I mean, we hadphone books.
So me and granny grabbed aphone book and we wrote down
about 15, 20 communities betweenmom and dad's house.
(06:00):
And she goes we're going to goto all of these.
And I was like all of them.
She was like every single oneand she says you're going to
when we go in here their job isto sell me.
While they're selling me, Ineed you to be discreet.
I need you to look, listen towhat questions they're asking me
.
Tell me what you see when youwalk into my place so you can
help me decide if, is this whatI need?
(06:21):
Right?
I was like okay, when do westart?
She said tomorrow.
So my grandmother called acommunity, made an appointment
and then picked me up fromschool the very next day.
It gave me a pencil and anotepad and said here's for you
to take your notes.
Our tour is at four o'clock.
So we went to our firstcommunity and walked in there,
and as soon as we walk in, theygreeted my grandmother, of
(06:41):
course, and Margaret introducedthemselves.
And I'm just looking around andthere is a gentleman at his
mailbox, covered in urine allaround his wheelchair, and I
know she told me to be discreet,but I just couldn't let that
man just sit there.
So I said granny, he needs help.
And she said we're on a tour.
I said no, he needs help, hecan't be sitting out here like
(07:04):
that.
And she said what word did youlearn yesterday?
Speaker 1 (07:08):
that.
Speaker 3 (07:08):
I told you about.
I said discreet.
She said are you being discreetright now?
No, but he need help, granny.
She said mm-mm.
So I disobeyed my granny and Iran to the station and had
somebody come and help this manout.
Then I went back on tour withmy grandma.
So I say all that to say thatyou know, it's funny how God
(07:28):
works things out Right, becausewhat I did at the age of 10, 11,
didn't think that would be acareer that I was passionate
about you know, in my 30s, yes,so when Care Patrol was
introduced, I was like you mean,I can do this for?
other people's grandparents.
Yeah, I'm done.
Speaker 2 (07:45):
Yeah, I love that, I love that.
Speaker 4 (07:47):
And Kendrick, you want to add?
Speaker 5 (07:49):
on to that Kind of like Katrina said.
I mean, my grandmother is ahuge part of my life and I've
always just had that respect forolder adults because growing up
you know sometimes thingsweren't always the best.
You know.
No knock on parents, butparents you know they got things
going on.
Speaker 1 (08:09):
They're trying to figure it out.
Speaker 5 (08:10):
You know they're trying to figure life out
themselves.
So a lot of times you knowgrandparents and older adults at
your church, things like that.
Those are the people who reallykeep you on the straight and
narrow.
You know parents take a lot ofcredit for it, but I mean, we
know those sisters and brothersat that church house.
They looked out for me and Iremember the first time I felt
like I was worth anything was.
(08:31):
You know this lady.
Her name was Effie Thompson andI joined.
We became members of a newchurch and she saw me coming to
church all the time and shebrought me a pair of church
socks and she was like here yougo, mr Taylor, every man needs a
good pair of socks to put onwith his church shoes, and I
tell you that was a very, verypivotal role in my life because
(08:54):
it really did make me startgravitating even more towards
seniors.
Speaker 4 (08:58):
That's great, both of y'all journeys to where we are
today, so all right let's startwith the basics.
What exactly does a seniorplacement agency do?
And to add to that, how is CarePatrol of Arlington different
from any other options out there?
Speaker 3 (09:14):
So a placement agency will let people know about you
know someone's looking for anassisted living.
Here's what's an assistedliving.
Here's what's in your area.
Here is a list.
Go check them out, you know.
Let me know what your thoughtsare and which one you like.
Speaker 5 (09:30):
That's what placement agencies do.
Speaker 3 (09:32):
We do not do placement, you place furniture
not people.
We are senior advisors.
Whoa Love that.
So we advise on all aspects ofsenior living, whether it's
financial advisors, whether it'shelping with end-of-life
planning like your funerals,elder law attorneys we are with
a whole spectrum of senior care.
(09:54):
Now, in regards to helpingsomeone if they need that
service to go into an assistedliving, we are the experts in
that.
But it's more than just justagain you place furniture.
We are here to advise familiesin that time of need.
Speaker 5 (10:07):
Yeah, through the aging process.
Think about it as the wholeaging process.
Whatever they may need in theaging process, it may just be
they may not need to go anywhere.
They just may need handrails intheir shower.
They may need help withunderstanding how to lift a
loved one.
So connecting them to serviceslike that Right how to transfer.
Speaker 2 (10:24):
So let's dig a little deeper into that because, like
you said, you guys aren't justplacing.
You are senior advisors, youwalk into the whole process.
So there's the option ofstaying in the home.
There's also the option ofgoing into different communities
.
So what does that process looklike?
What, like you said, maybe it'sa tour.
What does that look like?
Speaker 3 (10:44):
So when we get a phone call, imagine like a
social worker outside of therehab in the hospital.
So when we get the phone callwe meet the families in person
over the phone.
There's been plenty of nightswhere we go sit on people's
couches or kitchen table.
I mean not on the kitchen table, but at the kitchen table.
Speaker 1 (11:07):
And we just talk about why are we here and what
are we looking for your lovedones.
So we're going to discuss careneeds.
Speaker 3 (11:10):
What does that look like?
We also want to know who theperson was Like if they had
dementia.
Prior to dementia, what wasyour dad like?
What did he do for a living?
And as we're telling us thesestories, we can pinpoint certain
things in certain communities,like if dad was a big golfer.
So we pretty much get tounderstand what the need is and
(11:30):
then from there we go out andversus the family, taking all
these tours and going to placesand calling here and there.
That's what we do.
We are your concierge to do thisservice for you.
So once we narrow, narrow downsome options, we are going to
take you on tour, because my jobis to advocate for your parents
right there may be questionsthat you don't think to ask that
(11:51):
I'm going to ask right, do wehave sliding scale insulin?
Um, you know, two-person assist, hoyer, whatever we need, that
those are my, that's my job toask because you don't know,
coming in, what question to ask.
Speaker 4 (12:02):
So, since y'all know these places right, so y'all
pretty much advise the person orthe local that's looking for
somewhere to, I guess, for lackof a better word transition to a
different community.
Y'all can let them know yay ornay, or hey, I know something
that's going to fit you.
Speaker 5 (12:23):
Most times, the biggest complaint that we have
from customers or clients isthat, geez, you guys make this
really hard.
Because, like Katrina, sayswhen we receive a phone call,
the first thing we do is a carediscovery.
So we sit down, we understandwhat events led us to that
(12:43):
person calling us.
Then we look at the level ofneed, because need the safety is
the most important thing,that's most important and
keeping a person safe throughthe aging process.
So once we understand the needs,we're able to understand okay,
this person needs independentliving or this person just maybe
(13:04):
needs somebody to come in andcheck on them from time to time,
right?
So after that then, likeKatrina says, we connect them to
those services.
Speaker 2 (13:12):
Right and what I was going to say, because what
you're, what you're saying, andespecially that care discovery
that you're talking about, itreally sounds like you're
building a relationship, mostdefinitely.
Speaker 3 (13:25):
Like a professional relationship where they can
trust you.
Speaker 2 (13:27):
So tell me a little bit about that and why that is
so important for you to kind ofbuild that relationship with the
family first, before you'readvising them on that next place
to go.
Speaker 3 (13:37):
It's important because the families need to
know and want to know whothey're working with right.
It's more than just a phonecall.
They want to feel like I'm notright, but I'm a real person
coming to your house to helpadvocate for your loved ones.
A lot of families I know trustus because I Give it to them
straight.
Speaker 4 (13:57):
I'm not going.
I mean, I'm not here to justshow you something like we're
gonna have a conversation.
Speaker 3 (13:59):
I do a lot.
Speaker 1 (13:59):
I'm just not here to just show you something like
we're going to have aconversation.
Speaker 3 (14:02):
We do a lot of come to Jesus, meetings with families
.
Um there has been times wherewe had a family and nine
siblings who didn't talk to eachother for years.
And we had to sit down on theliving room floor and have a
whole meeting of what is bestfor your parent.
I don't care what happened toy'all 20 years ago.
We're here for the parent and Ithink when people see that it's
(14:29):
not a gimmick, it is like Idon't care that you like red
curtains.
Your daddy said he's not goingnowhere, so let's see what all
we can do to make his last yearsthe best last years.
Good morning, good morning.
Good morning.
I am Katrina Taylor with CarePatrol Arlington and this is
Kendrick Taylor.
We are your duo for Care PatrolArlington and this is Kendrick
Taylor.
We are your duo for Care Patrol.
Here we help families navigateall aspects of senior living.
If you need any assistance, ourdirect contact number is
(14:51):
817-228-7220.
Website is wwwcarepatrolcom.
Slash Arlington.
Speaker 4 (15:04):
And email ktaylor1 at carepatrolcom.
Slash arlington and um email k?
Taylor1 at carepatrolcom so youjust gave an example of some
complications that you findright within the family dynamic,
right and y'all saying y'all,y'all have come to jesus moments
and they trust you all.
So tell me about a a time witha family that really touched
y'all hearts, when y'all washelping them find somewhere to
(15:25):
my girl she said my girl Ihelped.
Speaker 3 (15:30):
Um, I'm gonna say her name Mrs Helen that was.
That was my girl y'all.
Ms Helen was a registered nursefor years.
She had saved up for when sheneeded to transition into senior
care.
No children, husband died ofcancer in their 40s, traveled
(15:51):
all the time, was in thecommunity at the senior centers,
at the YMCA, took care of localchildren in her community.
Speaker 1 (15:59):
Got them out of the streets.
Speaker 3 (16:00):
She was a mogul in her community got them out the
streets like she was a mogul inher community.
I get a phone call to come meetMs Helen because she cannot go
home.
She can't go home with her niece.
Go meet Ms Helen.
She is absolutely wonderful.
She is a victim of elder abuse,financial abuse.
Her niece sold her home, umtook over 150 000 of her money
(16:26):
and said that she was done.
She was not taking care of heraunt anymore.
So go meet miss helen.
Here's what I do.
Like I said, miss helen, youare still young, we got a lot of
life to live, so you're goingto help, we're going to work on
this together and find you aplace.
So I established a greatrelationship with Ms Helen.
We moved her into an assistedliving that she picked because
(16:46):
she loved the activitiesdirector and she was a domino
champ, Ms Helen she could slamthem dominoes.
So found Ms Helen a place,stayed in contact.
I would bring her, depends umany supplies that she didn't
need.
Kendrick and I went to Hawaiifor anniversary last year.
(17:07):
That's her favorite place totravel.
Came back to her assistant liveand showed her pictures, told
her about the trip.
Like I would make up her bed Iwould.
I am the advisor that if I goin somebody's room and it's not
put together just because shedoesn't have family, we're gonna
treat her like that.
Hey, her room needs to becleaned.
Her trash needs to be empty.
Speaker 1 (17:26):
Right, I'm gonna go in there like that, and so I
would always advocate for.
Ms.
Speaker 3 (17:30):
Helen, if she had a fall, I was going to the
hospital to rehab.
She just became mine.
Speaker 1 (17:35):
Right.
Speaker 3 (17:36):
Ms Helen passed recently.
We did go to the funeral.
She was big into church andhats and her wardrobe.
The family gifted me a hat towear to church for her, but she,
she's the one that stands outthe most because she went
through what you try to avoidyour parents going through, and
then it was family that tookadvantage of her so let me,
(17:56):
let's reverse that question alittle bit, all right.
Speaker 4 (18:00):
So that's, that's a heartbreaking but a love story,
in other words, right that yourjob, your passion put you in
touch with someone that you canreally spend time with, help and
develop a loving familyrelationship with now, what do
you see when families come toyou and you get that call like?
(18:20):
you gave a little example aboutthe dynamic.
What happened 20 years ago.
What is the when you cannothelp a family?
And I know you guys y'all goout your way, but what is the
biggest thing that happens whenyou can't help a family?
Is it family dynamic or is itjust?
Speaker 5 (18:36):
So what it all boils down to, honestly, when we're
unable to help a family, Katrina, we are experts at navigating
family issues.
Actually, there are hospicecompanies, hospitals that when
they're, they should have calledus a long time ago.
But you know, when they starthitting these family dynamics
we're kind of the go to forstuff like that.
(18:57):
We can always navigate that.
The thing that stops us morethan anything from helping
people is not being prepared.
So, the family and the olderadult not being prepared, not
having the financial means toafford care, to pay for care.
So in situations like that it'slike Katrina says we're very
(19:20):
straightforward and honest withthem.
Listen, this is how much carecosts.
A lot of times people don'tbelieve you, but we show them
Right, like, hey look, I'm goingto actually send you some
referrals and I'm going to takeyou out on tour sometimes, right
, just so you can see that whatI'm telling you is the truth.
And we educate them.
Speaker 1 (19:42):
Yeah, the majority of our time is spent educating.
Speaker 5 (19:47):
I would say 70% to 80% of the work we do is free.
Speaker 3 (19:51):
Right, and we educate them on also their finances,
because can say oh, we got, momhas this much, we sold her house
, we're good to go.
But our conversation is let'sbreak this up and see how many
years this lasts, yeah, so eventhough you can't help that
person directly, and puttingthem in the community that they
(20:11):
need you still educating,educating them and showing them
some resources to help them onceyou leave?
Speaker 5 (20:16):
Most definitely we think about how can we age
safely within the budget thatyou do have.
So if you're only getting$1,200 a month.
Okay, let's talk about what wecan do with that.
Do you have any rails in theshower right now?
Speaker 1 (20:29):
Okay.
Speaker 5 (20:29):
Well, we can definitely get some of those.
Do you have?
Are you staying by yourself?
Are you paying?
If not, if they're not payingrent, if they're staying with
someone else, let's look at that$1,200 and see if we can even
just supplement maybe an hour,like two hours you know what I'm
saying A couple of times a weekfor somebody to come in and
assist, so that's what we do.
We try to put together a planthat can help them, and then we
(20:51):
also connect them to resourcesthat can help them with ongoing
navigation of that territory.
That's great.
Speaker 2 (20:58):
And before we move on from this, I too want to,
because I know we have oursocial butterfly here.
Speaker 1 (21:05):
She got the relationships now.
Speaker 2 (21:07):
But you come from like the analytical kind of
viewpoint.
So kind of just tell me likewhen you're stepping into, we
balance each other out very well, it's just a balance act.
I just love that, and I don'tknow I don't even know if we
mentioned this, though, but,like similar to us, this is
family here husband and wife.
Okay, so it's just a wonderfulbalancing act, but when you're
(21:27):
stepping into these assistedliving or these facilities that
you're going into, what are someof those red flags or key data
points that you're kind ofwatching out for?
Speaker 5 (21:35):
Okay, so for me, I am all about data and.
I notice trends.
So for me, the number one thing, the first thing I do, is
always go to state sites.
I mean, that's information wegive families.
It's free information.
You can go and look it up, seeif there's any neglect, anything
like that.
So I look for those majorviolations because you're able
(21:59):
to collect data from acrossmultiple years, not just from
what you've seen.
The next thing I look at isstaff.
What's the tenure like?
Speaker 1 (22:09):
How long they been here.
Speaker 5 (22:11):
I find that when there is a lot of turnover, care
is always going to suffer,whether it be turnover with
caregiving staff, turnover withwhoever is the executive
director.
And then the next piece is isit privately owned or is it
corporately owned?
Because it makes a bigdifference?
Because it makes a bigdifference Because many times,
(22:33):
if something is corporatelyowned, what you'll see is you'll
see people trying to come inand rebrand or turn something
over.
But more than anything, it'sjust that because we are senior
advisors, we tour with ourfamilies.
That's one of the hugedifferences between us and the
(22:55):
majority of anybody in thisindustry is that nobody else
tours.
Speaker 2 (23:00):
Wow, really no.
Speaker 4 (23:02):
So they just send the family over, they just send the
list.
Speaker 2 (23:04):
And it's up to the family to pick from the list.
Speaker 5 (23:08):
We get calls all day long of people who have gotten
lists from placement agenciesand they're out with this list
and then they tell me I'm likeokay, so where'd you get the
list from?
And they'll tell me and I'mlike, okay, um, what's your
budget?
Well, I got two thousanddollars for mom and and I'm like
listen nothing on that listplaces on here you they've been
(23:32):
at this point.
Some of them have been to 10, 15places they're tired they're
angry.
I'm like, and that's why, forme, I always talk to social
workers at skilled nursingfacilities and things like don't
give people lists, just givethem my number we gonna hang out
with them.
This is what we do 24-7 so forme, like I said, you know, just
(23:54):
really focusing on do they havetenure staff?
What does the care violationslook like on the state website?
Is it probably owned orcorporately owned?
And what is the census like?
Speaker 3 (24:06):
Because when the census is low.
Speaker 5 (24:07):
People do weird things.
Speaker 3 (24:08):
Right.
And then what have previousclients of ours said?
Yes and previous clients.
Speaker 2 (24:14):
Nothing's better than like a review.
Right, so that's that's superimportant and so with going into
that.
So you talked about some keyparameters there and I think it
will be remiss if we didn't talkabout the new Senate bill that
is being potentially passed,potentially past that's coming
up.
So within this bill 13883 andHouse Bill 2510, it is giving
(24:38):
more oversight to you as aplacement agency and referring
to unlicensed residential carehomes.
So how do you see thislegislation impacting your
industry and pretty much yourbusiness specifically?
Speaker 5 (24:54):
Okay, so Katrina and I we actually drove to Austin,
met with our staterepresentatives, met with some
of their, some of the staff,their staff managers, things
like that, and even worked withanother location care patrol
location and we put togetherlike a list of things when the
(25:17):
bill was still young, of thingsthat we would like to see in the
bill.
Um, and I think that oversightis great.
It's needed for sure.
Um, I would love to live in aworld where everybody is going
to do the right thing.
Right, but when we're dealingwith our most vulnerable
population.
We can't take any chances Right.
So With the bill that overseesplacement agencies, it's
(25:45):
important for us to haveinsurance.
So those are some of the thingsthat it puts in place.
It's important for us to have acriminal background check.
It's important for us to notcharge communities even though
we didn't help the family,because that's what happens now.
Speaker 2 (26:03):
Oh really.
Speaker 5 (26:03):
Yes.
So those people that I told youabout who call with a list.
I literally cannot help thembecause they're represented by
someone else and because therewas no legislation in place to
(26:25):
enforce the rule that they havethe right to choose who
represents them.
So we had a federal do notrepresent me.
But locally here in Texas itwas kind of like the wild wild
west.
Nobody had to follow it you knowand you know, we had some other
care patrol locations, likeAnna McMasters in Austin, um,
who kind of helped lead a chargeas well about that piece which
was very powerful legislationand it holds places like a place
(26:48):
for mom liable.
So now clients truly have achoice.
If they say if they say I wantto work with Care Patrol and not
you guys, because all you didwas send me a list.
Now, when they call my phone,it's a different conversation.
Like hey, here's a.
Do not represent me, get thatsign for me and let's go.
Speaker 1 (27:08):
Let's go.
Let's go get that figured out.
Speaker 2 (27:10):
I love that.
I love that.
Speaker 4 (27:11):
Now let's switch the subject a little bit.
Okay, what is the funniest ormost unexpected thing that's
ever happened on a facilityvisit or tour?
Speaker 3 (27:32):
It would happen to me of course we had a, a client,
dr dean.
Um, he wanted to move into acommunity, so um, dr d was
wheelchair, wheelchair bound.
I went to um.
A friend of mine in compassrehab showed me how to transfer
properly because I was just sonervous about this.
Is my first tour with somebodywho needs a little transfer.
Speaker 5 (27:50):
She prepared for this tour for probably like three
weeks.
I was like I cannot drop thisman.
Speaker 3 (27:56):
I was like, show me how to use the game bill.
Speaker 1 (28:00):
It's important to know, because I was like I
cannot hurt this man.
Speaker 3 (28:04):
He's been through enough already.
Speaker 1 (28:05):
That's my mindset.
Speaker 4 (28:06):
Right.
Speaker 3 (28:07):
So I go to pick him up, we get some coffee, and then
we get to the community and Isaid, all right, dr D.
I said I'm going to come around, I'm going to get the chair and
lock it up, I'm ready, I'vebeen practicing Right.
So pick up and buckle hisseatbelt and I have to, you know
, kind of lift him from thefront.
Dr D says oh, katrina.
Speaker 1 (28:27):
I said what's wrong?
Speaker 3 (28:27):
Now I'm nervous.
He said it's been a long timesince I felt breast on me.
I said I'm like this.
I said, dr D, I will drop youbased off that comment that you
made.
I said don't say that, don'tsay that to me no more, don't
say that.
Speaker 1 (28:44):
don't say that to me, no more.
Speaker 3 (28:44):
Don't do that.
He said I'm sorry, and so thenI put him down got him in the
wheelchair.
We unlocked and I said, thatpart never happened okay so we
gonna start over from this point.
He was like yes, ma'am, I'msorry.
And then we went and had agreat we had great tours, but
that was it just threw me offbecause I had been preparing to.
Speaker 2 (29:01):
I wouldn't, but you know what, but you know what to
like.
I don't want it to be remissLike that's.
That's a hilarious story.
But at the same time like,literally, because you're going
to take a client to go and see afacility or a home you, as the
owner of care patrol, decidedI'm going to make sure I
(29:22):
practice to make sure I get himin and out of the car safely
Make sure I know what I'm doing,know what I'm going to, make
sure I practice to make sure Iget him in and out of the car
safely.
Speaker 1 (29:26):
Make sure I know what I'm doing.
Know what I'm doing.
Speaker 2 (29:28):
To transport him where he needs to go, so he can
personally see the places wherehe could be.
Speaker 5 (29:32):
That is above and beyond.
That's the expectation for us.
Speaker 3 (29:38):
That is amazing.
This man was in an extendedstay and had no business being
there.
He was getting home health andphysical therapy in an extended
stay and had no business beingthere.
He was getting home health andphysical therapy in an extended
stay.
Speaker 5 (29:47):
If you tell me that you're advising seniors and
you're going to help them findthe best options for themselves.
That's the expectation.
That's the expectation.
Speaker 3 (30:00):
Could y'all imagine if I didn't take the lessons and
did whatever?
Speaker 5 (30:04):
Imagine sending him a list.
Could y'all imagine if I didn'ttake the lessons and just did
whatever?
Drop the wheelchair, drop theman?
Imagine sending him a list.
Speaker 4 (30:08):
Wow.
Speaker 3 (30:09):
Because that's as far as it goes.
And how is he going?
Speaker 4 (30:10):
to get there.
How is he going to get there?
Speaker 3 (30:12):
Are you going to put this man over Right, Like how is
he going to get?
Speaker 2 (30:14):
there, oh Lord, what you guys do is pivotal, like
really pivotal, and what you didwas in this journey and
transition.
So I would say, for familieswho are overwhelmed by trying to
find somewhere for their lovedone to go, what would be the
first bit of advice that youwould give them to kind of help
(30:36):
them?
Just take a breather and justtake that next step, call
somebody who knows what they'redoing.
Speaker 5 (30:41):
Amen, if you got arrested by the cops today and
they told you that you robbedsomebody last night at 11pm and
you know you was at home bingewatching TV.
What are you going to do?
You're going to call a lawyer.
Whenever you're in a tightsituation that you do not
understand.
You do not know how to navigateit.
You need to call a professional.
Speaker 2 (31:04):
There are also, too, a lot of people who don't know
that there are senior advisorsor placement agencies out there.
So what, as an industry as awhole, what are you all's
thoughts on kind of bringingthat stigma down?
Because, same thing with us, alot of people don't know home
care exists.
Speaker 3 (31:20):
A lot of people don't know Right.
Speaker 2 (31:22):
So what do y'all think about that and how?
So?
What do y'all think about thatand how can that?
Speaker 5 (31:25):
be improved.
I mean at a local level,something that Katrina and I are
championing right now to bringmore awareness to it is just
establishing support groups inall the communities that we
multiple.
Right now, we're working onfive support groups.
Right now, we're working onfive support groups.
Right now it's for dementiacare.
(31:48):
And then we also want to getinto just adult caregivers of
parents.
I think the grassroots effortis the best way to build
awareness.
Speaker 3 (32:03):
At our church our senior group is called the
Seasoned Saints and they allknow bro and sis Taylor.
Speaker 1 (32:09):
They know what we do?
Who?
Speaker 3 (32:10):
we are.
If there's ever a question,they'll say you know what, let
me get you Kendrick or Kat'snumber.
But we become a part of oursenior community in our church
so that way people know.
And then we've also had it tolike we talk so much, like tell
your children when somethinghappens, your kids need to be
prepared.
Speaker 1 (32:29):
So you need to.
Speaker 3 (32:30):
I tell them all the time.
I want specific instructionsfrom you.
So we just pretty much educatethe seniors at our church about
the same thing.
Have your child call me.
If it doesn't make sense, havethem call me Like some people at
our church have in their will.
Speaker 5 (32:45):
They've put our card in the folder.
Speaker 3 (32:47):
I ever get to this point.
Contact Katrina and Kendra.
Speaker 4 (32:51):
You guys are awesome.
I love that.
If you two were a senior livingfacility, what kind of
community would you guys be?
Speaker 2 (33:01):
Paint the picture for us.
How many beds.
Speaker 5 (33:03):
Let's start with beds .
Speaker 3 (33:05):
I'm a hoarder, you are so.
I'm going to need at least twobedrooms, just because I just
don't throw anything away.
I'll hold on to it forever.
Speaker 5 (33:14):
Now if you were a senior living community.
Speaker 3 (33:16):
Community, oh I mean what I'm looking for when I go
pick them up.
Speaker 5 (33:20):
No, no, I'm painting a picture of where.
I'm going to move to you.
Don't want to be in the hoarderspot.
Speaker 4 (33:25):
It's too bad Katrina lives in the hoarder spot right
now.
Speaker 5 (33:27):
I know what are you talking about?
I'm sorry Anything.
Look, that's him Okay.
Speaker 3 (33:35):
Ask the question again.
Speaker 4 (33:37):
So if you two were a senior living facility, what
kind of community would you be?
Speaker 3 (33:44):
If we were one.
Speaker 2 (33:45):
Yeah.
Speaker 3 (33:49):
Definitely a type B, because I don't want people to
be turned away because they needmore assistance.
So I would definitely Right now, type B a little bit Okay.
So in Texas you have type A andtype B communities.
The only difference is who canevacuate by themselves, who can
evacuate in a certain amount oftimeframe but needs assistance
evacuating.
So type B are those who needassistance evacuating A lot of
(34:10):
people.
I hear people say I hate thisterm I want you know, find me
walkie talkies.
I want walkie talkies, mycommunity.
I don't care if you can walk ortalk.
Speaker 1 (34:17):
Everybody is welcome.
Speaker 3 (34:18):
I don't care if you need acuity of care I want to be
able to take everybody.
They would eat good in mycommunity.
Food is going to be a must.
I want seniors in there gainingweight.
We're probably going to have tohave a Hoyer just because of
weight gain, but that's thebiggest complaint is food.
I need a solid cook, somebodygranny in the kitchen.
Amen, and then activities Ihave to Socialization.
Speaker 2 (34:44):
It's so important.
Speaker 5 (34:45):
It's soization, it's so important.
Yeah, go ahead babe.
Speaker 3 (34:50):
I need somebody who is going to get on Pinterest who
is creative.
I want in my community peopleto always be engaged in
something, Even if you havethose that are introverts.
Maybe I can come sit in yourroom and we can play some cards
or we can people watch and talkabout who you don't like in the
community, but I want everybodyto be a part of something, but
that would be, everybody needspurpose.
Speaker 2 (35:13):
I love that.
What about you?
Speaker 5 (35:14):
Kendra, pretty much the same thing, not too big for
me.
I mean for me, when I thinkabout something I feel like
about 16 bed person.
No, definitely not 16.
Speaker 1 (35:24):
I think 16 is too small.
I about something I feel likeabout 30.
Speaker 5 (35:26):
No, definitely not.
I think 16 is too small.
I think anywhere between about30 beds.
That's a good number.
It's big enough to have thesocialization and create a
community without beingoverwhelming.
But it's, like Katrina said,just that socialization older
adults waking up in the morningwith purpose and things to do.
(35:47):
I really like Montessori typemodels if people are able to
participate in those thingsHaving like Katrina was talking
about somebody's grandmama inthe kitchen cooking, having our
seniors do things you know whatI'm saying.
A sense of true purpose.
Speaker 3 (36:02):
Show me your favorite recipe.
We're going to make that today.
I love that.
Speaker 2 (36:05):
I love that.
I love that we're kind ofending with that question,
because it kind of gives thesense of what families should be
looking for themselves.
So I love that as a whole.
So, in closing, what is nextfor Care Patrol of Arlington and
what does the future look likefor you guys?
Speaker 3 (36:25):
Oh, I don't know what the future looks like for Care
Patrol, but I'm very positiveabout it.
I know God has a plan and Ijust ask him to order my steps
and put me where I need to be,and I just want to continue to
help families as much as I can,because that's that's what
brings me joy.
So I mean, as long as I keepdoing what I'm doing to help
(36:49):
families, that's all for me.
But for you, what do you seefor our future?
Speaker 5 (36:52):
I'm always about the fields and the people you know
for me because the senior livingindustry is becoming more and
more popular because we havemore people aging into it.
I think that innovation is goingto be key in continuing to do
what we do, because you do haveso many competitors who are
using technology sending lists,things of that nature so
(37:15):
different, creative ways ofcreating awareness, like I said,
building those support groups,just really building that
grassroots infrastructurethrough support groups, memory
cafes, things of that nature,things that really tap in with
the people who are right thereon the front lines, providing
the care and providing themdirect resources that they can
really use and apply to theirstruggle right then and there.
Speaker 2 (37:34):
I love that.
Speaker 4 (37:35):
So tell them how they can get reach of that.
Speaker 3 (37:37):
Yes, okay, you can reach us.
My email is ktaylor, the numberone at carepatrolcom.
Cell phone is the best way youcan call me or text me.
817-228-7220 is my direct cell.
Speaker 5 (37:55):
Same email, except just no one ktaylor at
carepatrolcom.
You can give me a call at817-650-2550.
Speaker 3 (38:04):
And we do have a Care Patrol Facebook page and
website, so you can go tocarepatrolcom and find us there.
Speaker 2 (38:12):
I know it says Care Patrol of Arlington, but tell
them all the areas that you guyscover so that way they know, we
have 225 locations acrossAmerica 225.
Speaker 1 (38:20):
Care Patrols.
Speaker 3 (38:21):
There are 16 of us directly in Texas, about eight
in the Metroplex.
So they can call and we candirect them to whatever area
they can go anywhere, even in.
Canada.
Speaker 4 (38:31):
Even in Canada.
Listen, I love you, guys.
Speaker 1 (38:35):
We love you.
I thank you for the work thaty'all are doing in the community
and serving our most vulnerablepopulation.
Gotta take care of our seniorsman, you guys are awesome.
Speaker 2 (38:47):
I mean, this was just an amazing episode.
I just I'm so glad that youguys are here and I'm so glad
that you were able to bring likeinvaluable information to the
public Because, again, mostpeople don't know who to call or
where to go when they're inthat transition season, and
that's what the Journey Outpodcast is about.
So I just thank all of you forlistening today.
I thank Katrina and Kendrickfor coming on and just sharing
(39:11):
all that they have to givebecause, again, you don't know
that you need this informationuntil it's right then and it's
maybe too late.
So it's so important to justget this while you can and then
share it out.
So I encourage everyone toshare this information to
someone that you know may needit, but also take it in and
harbor it for yourself, becauseyou never know when you might be
in this position or a loved oneof yours might need this
information.
So I thank you all for watching, for listening, for sharing,
(39:33):
for subscribing.
We will see y'all next time onthe journey I podcast.
I know some people probably had it hard, but I was
blessed.
They ain't never saw my mom anddad in stress.
They only shows.
They said I'm living comfortfrom the sweat off they bags and
that's why all I ever wantedwas to give it back.
I'm not ashamed cause I wasraised right.
I would only be ashamed if Ididn't help you fight through
the pain, help you drain out thegames that your mind plays.
(00:21):
No matter what, I'm neverletting my shine fade away,
(00:53):
forever searching for knowledge.
Outro Music.
Speaker 2 (00:57):
Hello everyone and welcome back to the Journey Out
Podcast.
We are so excited to have youback.
As always, please feel free tolike, share, subscribe.
We are seeing all of theamazing people that are
subscribing to the channel andfollowing us and we love you
Like.
We're literally almost hittinga thousand subscribers.
Speaker 4 (01:14):
Thank you, that is just so crazy.
Speaker 2 (01:16):
So just continue to like, share, subscribe, and we
just hope that this is impactingyou all as much as it's
impacting us, right?
But we have a very, very greatepisode here.
I know I say that all the timebut that's just because I love
everyone who comes on.
But this is really such a greatepisode because we have our
friends Katrina and Kendrick,with Care Patrol of Arlington,
(01:36):
here with us today.
Let's give them a round ofapplause.
Good morning, good morning.
Good morning y'all.
It's so good to have y'all here.
I just hope y'all know howhonored we are Longtime friends.
But it's so great to even justspotlight y'all because you guys
are in an industry that mostpeople don't know about Senior
placement, right?
So first and foremost, beforewe even get into that, tell us
(01:58):
who Katrina and Kendrick are.
What are y'all backgrounds?
Speaker 3 (02:03):
Ooh, I am.
I'm the goofball of the bunch.
I'm the goofy one Background.
Before even getting into seniorcare, I did mortgage, I've been
a loan officer, I've been aprocessor.
My last job I'm really good at,kendrick calls me the police.
(02:25):
I did compliance for a mortgagecompany and I would catch loan
officers doing things on loansthey should not be doing.
So I was the police of themortgage company and hated it,
hated it.
I mean, like go to work, likeokay, get my mind right, let me
pray real quick, get thistogether before I walk in.
Speaker 1 (02:45):
It was one of those situations.
Speaker 3 (02:47):
And then Kendrick was like you can't keep coming home
doing this every day.
And I'm going to make this realshort.
Speaker 2 (02:51):
No, go ahead.
Speaker 3 (02:53):
Dad was a police officer for the city of
Arlington.
My dad retired and hefranchised a golden chick.
So he went from policeman tochicken man and kept trying to
get me in for years to run thebusiness and I said I didn't go
to college to run a chickenjoint.
Speaker 1 (03:09):
But I wish the opportunity to really learn and
understand what he did.
Speaker 3 (03:15):
But he kept saying um , get you a franchise, get you
into something different.
You hate your job.
He was like come on, demon, doit.
Side note demon is a nickname,because I used to always walk
around like this, so dad callsme demon.
Speaker 5 (03:27):
He was like demon look into franchising.
Speaker 3 (03:34):
So I wasn't really serious about it.
Kendrick is the researcher.
He's going to get the facts,he's going to get everything
done.
So, kendrick was, we startedlooking at franchises and then
we got introduced to Care Patroland it was a done deal.
I was instantly wanting to doit.
I was in tears.
I was like oh yeah, I can dothis.
Speaker 4 (03:54):
I've done this before .
Well done before, Kendrick.
What about you?
Speaker 5 (03:57):
So I'm a teacher where I've worked in multiple
rounds of K-12 education,coordinating as a coordinator
for special education, thingslike that.
So really, just like I'vealways liked looking at
something, a process in anorganization and making it
better, I've always enjoyedgrowing people and growing teams
(04:22):
, so I saw the struggles thatKatrina was having at work you
know growing spouses.
Why do this with people that Idon't know, when you know we
could do this and take thisjourney together?
Um, and I didn't know anythingabout senior, the senior
industry.
Um, in fact, whenever we firstcame across doing senior
(04:46):
advising for me, I was thinkingwell, you know you can't win all
the time, you know.
but you're going to help a lotof people.
But you know, we're probablygoing to be a over here
struggling because I, just forme, I didn't see the need,
because I didn't know anythingabout the industry, right, but
you know, once I got into theindustry it was very eye-opening
, oh yeah, and I think I wasgoing to add to that why seniors
(05:10):
?
Speaker 2 (05:10):
like what you know, you guys come from different
backgrounds, so now you'relooking at it like, okay, I'm
going to go and I'm going tohelp these seniors, but why
seniors?
Speaker 3 (05:16):
what triggered that?
Yeah, um, we always callourselves granny's babies,
babies, granny's babies.
Our grandmas were a big impacton our lives and I actually
helped place my grandmother at ayoung, help her find a place.
At a young age she moved inwith us.
She was there for about sevenyears and one day she sits me
down and she was like hey, Ineed you to help me to find my
forever home.
And I said well, your foreverhome is here with me, right?
(05:39):
And she was like no, she said Iwant activities, I want
transportation, I want to go tobingo, I want to make friends,
like I've done my job as aparent and grandparent Like it's
time for you to help me to findmy place.
So at that time, I mean, we hadphone books.
So me and granny grabbed aphone book and we wrote down
about 15, 20 communities betweenmom and dad's house.
(06:00):
And she goes we're going to goto all of these.
And I was like all of them.
She was like every single oneand she says you're going to
when we go in here their job isto sell me.
While they're selling me, Ineed you to be discreet.
I need you to look, listen towhat questions they're asking me
.
Tell me what you see when youwalk into my place so you can
help me decide if, is this whatI need?
(06:21):
Right?
I was like okay, when do westart?
She said tomorrow.
So my grandmother called acommunity, made an appointment
and then picked me up fromschool the very next day.
It gave me a pencil and anotepad and said here's for you
to take your notes.
Our tour is at four o'clock.
So we went to our firstcommunity and walked in there,
and as soon as we walk in, theygreeted my grandmother, of
(06:41):
course, and Margaret introducedthemselves.
And I'm just looking around andthere is a gentleman at his
mailbox, covered in urine allaround his wheelchair, and I
know she told me to be discreet,but I just couldn't let that
man just sit there.
So I said granny, he needs help.
And she said we're on a tour.
I said no, he needs help, hecan't be sitting out here like
(07:04):
that.
And she said what word did youlearn yesterday?
Speaker 1 (07:08):
that.
Speaker 3 (07:08):
I told you about.
I said discreet.
She said are you being discreetright now?
No, but he need help, granny.
She said mm-mm.
So I disobeyed my granny and Iran to the station and had
somebody come and help this manout.
Then I went back on tour withmy grandma.
So I say all that to say thatyou know, it's funny how God
(07:28):
works things out Right, becausewhat I did at the age of 10, 11,
didn't think that would be acareer that I was passionate
about you know, in my 30s, yes,so when Care Patrol was
introduced, I was like you mean,I can do this for?
other people's grandparents.
Yeah, I'm done.
Speaker 2 (07:45):
Yeah, I love that, I love that.
Speaker 4 (07:47):
And Kendrick, you want to add?
Speaker 5 (07:49):
on to that Kind of like Katrina said.
I mean, my grandmother is ahuge part of my life and I've
always just had that respect forolder adults because growing up
you know sometimes thingsweren't always the best.
You know.
No knock on parents, butparents you know they got things
going on.
Speaker 1 (08:09):
They're trying to figure it out.
Speaker 5 (08:10):
You know they're trying to figure life out
themselves.
So a lot of times you knowgrandparents and older adults at
your church, things like that.
Those are the people who reallykeep you on the straight and
narrow.
You know parents take a lot ofcredit for it, but I mean, we
know those sisters and brothersat that church house.
They looked out for me and Iremember the first time I felt
like I was worth anything was.
(08:31):
You know this lady.
Her name was Effie Thompson andI joined.
We became members of a newchurch and she saw me coming to
church all the time and shebrought me a pair of church
socks and she was like here yougo, mr Taylor, every man needs a
good pair of socks to put onwith his church shoes, and I
tell you that was a very, verypivotal role in my life because
(08:54):
it really did make me startgravitating even more towards
seniors.
Speaker 4 (08:58):
That's great, both of y'all journeys to where we are
today, so all right let's startwith the basics.
What exactly does a seniorplacement agency do?
And to add to that, how is CarePatrol of Arlington different
from any other options out there?
Speaker 3 (09:14):
So a placement agency will let people know about you
know someone's looking for anassisted living.
Here's what's an assistedliving.
Here's what's in your area.
Here is a list.
Go check them out, you know.
Let me know what your thoughtsare and which one you like.
Speaker 5 (09:30):
That's what placement agencies do.
Speaker 3 (09:32):
We do not do placement, you place furniture
not people.
We are senior advisors.
Whoa Love that.
So we advise on all aspects ofsenior living, whether it's
financial advisors, whether it'shelping with end-of-life
planning like your funerals,elder law attorneys we are with
a whole spectrum of senior care.
(09:54):
Now, in regards to helpingsomeone if they need that
service to go into an assistedliving, we are the experts in
that.
But it's more than just justagain you place furniture.
We are here to advise familiesin that time of need.
Speaker 5 (10:07):
Yeah, through the aging process.
Think about it as the wholeaging process.
Whatever they may need in theaging process, it may just be
they may not need to go anywhere.
They just may need handrails intheir shower.
They may need help withunderstanding how to lift a
loved one.
So connecting them to serviceslike that Right how to transfer.
Speaker 2 (10:24):
So let's dig a little deeper into that because, like
you said, you guys aren't justplacing.
You are senior advisors, youwalk into the whole process.
So there's the option ofstaying in the home.
There's also the option ofgoing into different communities
.
So what does that process looklike?
What, like you said, maybe it'sa tour.
What does that look like?
Speaker 3 (10:44):
So when we get a phone call, imagine like a
social worker outside of therehab in the hospital.
So when we get the phone callwe meet the families in person
over the phone.
There's been plenty of nightswhere we go sit on people's
couches or kitchen table.
I mean not on the kitchen table, but at the kitchen table.
Speaker 1 (11:07):
And we just talk about why are we here and what
are we looking for your lovedones.
So we're going to discuss careneeds.
Speaker 3 (11:10):
What does that look like?
We also want to know who theperson was Like if they had
dementia.
Prior to dementia, what wasyour dad like?
What did he do for a living?
And as we're telling us thesestories, we can pinpoint certain
things in certain communities,like if dad was a big golfer.
So we pretty much get tounderstand what the need is and
(11:30):
then from there we go out andversus the family, taking all
these tours and going to placesand calling here and there.
That's what we do.
We are your concierge to do thisservice for you.
So once we narrow, narrow downsome options, we are going to
take you on tour, because my jobis to advocate for your parents
right there may be questionsthat you don't think to ask that
(11:51):
I'm going to ask right, do wehave sliding scale insulin?
Um, you know, two-person assist, hoyer, whatever we need, that
those are my, that's my job toask because you don't know,
coming in, what question to ask.
Speaker 4 (12:02):
So, since y'all know these places right, so y'all
pretty much advise the person orthe local that's looking for
somewhere to, I guess, for lackof a better word transition to a
different community.
Y'all can let them know yay ornay, or hey, I know something
that's going to fit you.
Speaker 5 (12:23):
Most times, the biggest complaint that we have
from customers or clients isthat, geez, you guys make this
really hard.
Because, like Katrina, sayswhen we receive a phone call,
the first thing we do is a carediscovery.
So we sit down, we understandwhat events led us to that
(12:43):
person calling us.
Then we look at the level ofneed, because need the safety is
the most important thing,that's most important and
keeping a person safe throughthe aging process.
So once we understand the needs,we're able to understand okay,
this person needs independentliving or this person just maybe
(13:04):
needs somebody to come in andcheck on them from time to time,
right?
So after that then, likeKatrina says, we connect them to
those services.
Speaker 2 (13:12):
Right and what I was going to say, because what
you're, what you're saying, andespecially that care discovery
that you're talking about, itreally sounds like you're
building a relationship, mostdefinitely.
Speaker 3 (13:25):
Like a professional relationship where they can
trust you.
Speaker 2 (13:27):
So tell me a little bit about that and why that is
so important for you to kind ofbuild that relationship with the
family first, before you'readvising them on that next place
to go.
Speaker 3 (13:37):
It's important because the families need to
know and want to know whothey're working with right.
It's more than just a phonecall.
They want to feel like I'm notright, but I'm a real person
coming to your house to helpadvocate for your loved ones.
A lot of families I know trustus because I Give it to them
straight.
Speaker 4 (13:57):
I'm not going.
I mean, I'm not here to justshow you something like we're
gonna have a conversation.
Speaker 3 (13:59):
I do a lot.
Speaker 1 (13:59):
I'm just not here to just show you something like
we're going to have aconversation.
Speaker 3 (14:02):
We do a lot of come to Jesus, meetings with families
.
Um there has been times wherewe had a family and nine
siblings who didn't talk to eachother for years.
And we had to sit down on theliving room floor and have a
whole meeting of what is bestfor your parent.
I don't care what happened toy'all 20 years ago.
We're here for the parent and Ithink when people see that it's
(14:29):
not a gimmick, it is like Idon't care that you like red
curtains.
Your daddy said he's not goingnowhere, so let's see what all
we can do to make his last yearsthe best last years.
Good morning, good morning.
Good morning.
I am Katrina Taylor with CarePatrol Arlington and this is
Kendrick Taylor.
We are your duo for Care PatrolArlington and this is Kendrick
Taylor.
We are your duo for Care Patrol.
Here we help families navigateall aspects of senior living.
If you need any assistance, ourdirect contact number is
(14:51):
817-228-7220.
Website is wwwcarepatrolcom.
Slash Arlington.
Speaker 4 (15:04):
And email ktaylor1 at carepatrolcom.
Slash arlington and um email k?
Taylor1 at carepatrolcom so youjust gave an example of some
complications that you findright within the family dynamic,
right and y'all saying y'all,y'all have come to jesus moments
and they trust you all.
So tell me about a a time witha family that really touched
y'all hearts, when y'all washelping them find somewhere to
(15:25):
my girl she said my girl Ihelped.
Speaker 3 (15:30):
Um, I'm gonna say her name Mrs Helen that was.
That was my girl y'all.
Ms Helen was a registered nursefor years.
She had saved up for when sheneeded to transition into senior
care.
No children, husband died ofcancer in their 40s, traveled
(15:51):
all the time, was in thecommunity at the senior centers,
at the YMCA, took care of localchildren in her community.
Speaker 1 (15:59):
Got them out of the streets.
Speaker 3 (16:00):
She was a mogul in her community got them out the
streets like she was a mogul inher community.
I get a phone call to come meetMs Helen because she cannot go
home.
She can't go home with her niece.
Go meet Ms Helen.
She is absolutely wonderful.
She is a victim of elder abuse,financial abuse.
Her niece sold her home, umtook over 150 000 of her money
(16:26):
and said that she was done.
She was not taking care of heraunt anymore.
So go meet miss helen.
Here's what I do.
Like I said, miss helen, youare still young, we got a lot of
life to live, so you're goingto help, we're going to work on
this together and find you aplace.
So I established a greatrelationship with Ms Helen.
We moved her into an assistedliving that she picked because
(16:46):
she loved the activitiesdirector and she was a domino
champ, Ms Helen she could slamthem dominoes.
So found Ms Helen a place,stayed in contact.
I would bring her, depends umany supplies that she didn't
need.
Kendrick and I went to Hawaiifor anniversary last year.
(17:07):
That's her favorite place totravel.
Came back to her assistant liveand showed her pictures, told
her about the trip.
Like I would make up her bed Iwould.
I am the advisor that if I goin somebody's room and it's not
put together just because shedoesn't have family, we're gonna
treat her like that.
Hey, her room needs to becleaned.
Her trash needs to be empty.
Speaker 1 (17:26):
Right, I'm gonna go in there like that, and so I
would always advocate for.
Ms.
Speaker 3 (17:30):
Helen, if she had a fall, I was going to the
hospital to rehab.
She just became mine.
Speaker 1 (17:35):
Right.
Speaker 3 (17:36):
Ms Helen passed recently.
We did go to the funeral.
She was big into church andhats and her wardrobe.
The family gifted me a hat towear to church for her, but she,
she's the one that stands outthe most because she went
through what you try to avoidyour parents going through, and
then it was family that tookadvantage of her so let me,
(17:56):
let's reverse that question alittle bit, all right.
Speaker 4 (18:00):
So that's, that's a heartbreaking but a love story,
in other words, right that yourjob, your passion put you in
touch with someone that you canreally spend time with, help and
develop a loving familyrelationship with now, what do
you see when families come toyou and you get that call like?
(18:20):
you gave a little example aboutthe dynamic.
What happened 20 years ago.
What is the when you cannothelp a family?
And I know you guys y'all goout your way, but what is the
biggest thing that happens whenyou can't help a family?
Is it family dynamic or is itjust?
Speaker 5 (18:36):
So what it all boils down to, honestly, when we're
unable to help a family, Katrina, we are experts at navigating
family issues.
Actually, there are hospicecompanies, hospitals that when
they're, they should have calledus a long time ago.
But you know, when they starthitting these family dynamics
we're kind of the go to forstuff like that.
(18:57):
We can always navigate that.
The thing that stops us morethan anything from helping
people is not being prepared.
So, the family and the olderadult not being prepared, not
having the financial means toafford care, to pay for care.
So in situations like that it'slike Katrina says we're very
(19:20):
straightforward and honest withthem.
Listen, this is how much carecosts.
A lot of times people don'tbelieve you, but we show them
Right, like, hey look, I'm goingto actually send you some
referrals and I'm going to takeyou out on tour sometimes, right
, just so you can see that whatI'm telling you is the truth.
And we educate them.
Speaker 1 (19:42):
Yeah, the majority of our time is spent educating.
Speaker 5 (19:47):
I would say 70% to 80% of the work we do is free.
Speaker 3 (19:51):
Right, and we educate them on also their finances,
because can say oh, we got, momhas this much, we sold her house
, we're good to go.
But our conversation is let'sbreak this up and see how many
years this lasts, yeah, so eventhough you can't help that
person directly, and puttingthem in the community that they
(20:11):
need you still educating,educating them and showing them
some resources to help them onceyou leave?
Speaker 5 (20:16):
Most definitely we think about how can we age
safely within the budget thatyou do have.
So if you're only getting$1,200 a month.
Okay, let's talk about what wecan do with that.
Do you have any rails in theshower right now?
Speaker 1 (20:29):
Okay.
Speaker 5 (20:29):
Well, we can definitely get some of those.
Do you have?
Are you staying by yourself?
Are you paying?
If not, if they're not payingrent, if they're staying with
someone else, let's look at that$1,200 and see if we can even
just supplement maybe an hour,like two hours you know what I'm
saying A couple of times a weekfor somebody to come in and
assist, so that's what we do.
We try to put together a planthat can help them, and then we
(20:51):
also connect them to resourcesthat can help them with ongoing
navigation of that territory.
That's great.
Speaker 2 (20:58):
And before we move on from this, I too want to,
because I know we have oursocial butterfly here.
Speaker 1 (21:05):
She got the relationships now.
Speaker 2 (21:07):
But you come from like the analytical kind of
viewpoint.
So kind of just tell me likewhen you're stepping into, we
balance each other out very well, it's just a balance act.
I just love that, and I don'tknow I don't even know if we
mentioned this, though, but,like similar to us, this is
family here husband and wife.
Okay, so it's just a wonderfulbalancing act, but when you're
(21:27):
stepping into these assistedliving or these facilities that
you're going into, what are someof those red flags or key data
points that you're kind ofwatching out for?
Speaker 5 (21:35):
Okay, so for me, I am all about data and.
I notice trends.
So for me, the number one thing, the first thing I do, is
always go to state sites.
I mean, that's information wegive families.
It's free information.
You can go and look it up, seeif there's any neglect, anything
like that.
So I look for those majorviolations because you're able
(21:59):
to collect data from acrossmultiple years, not just from
what you've seen.
The next thing I look at isstaff.
What's the tenure like?
Speaker 1 (22:09):
How long they been here.
Speaker 5 (22:11):
I find that when there is a lot of turnover, care
is always going to suffer,whether it be turnover with
caregiving staff, turnover withwhoever is the executive
director.
And then the next piece is isit privately owned or is it
corporately owned?
Because it makes a bigdifference?
Because it makes a bigdifference Because many times,
(22:33):
if something is corporatelyowned, what you'll see is you'll
see people trying to come inand rebrand or turn something
over.
But more than anything, it'sjust that because we are senior
advisors, we tour with ourfamilies.
That's one of the hugedifferences between us and the
(22:55):
majority of anybody in thisindustry is that nobody else
tours.
Speaker 2 (23:00):
Wow, really no.
Speaker 4 (23:02):
So they just send the family over, they just send the
list.
Speaker 2 (23:04):
And it's up to the family to pick from the list.
Speaker 5 (23:08):
We get calls all day long of people who have gotten
lists from placement agenciesand they're out with this list
and then they tell me I'm likeokay, so where'd you get the
list from?
And they'll tell me and I'mlike, okay, um, what's your
budget?
Well, I got two thousanddollars for mom and and I'm like
listen nothing on that listplaces on here you they've been
(23:32):
at this point.
Some of them have been to 10, 15places they're tired they're
angry.
I'm like, and that's why, forme, I always talk to social
workers at skilled nursingfacilities and things like don't
give people lists, just givethem my number we gonna hang out
with them.
This is what we do 24-7 so forme, like I said, you know, just
(23:54):
really focusing on do they havetenure staff?
What does the care violationslook like on the state website?
Is it probably owned orcorporately owned?
And what is the census like?
Speaker 3 (24:06):
Because when the census is low.
Speaker 5 (24:07):
People do weird things.
Speaker 3 (24:08):
Right.
And then what have previousclients of ours said?
Yes and previous clients.
Speaker 2 (24:14):
Nothing's better than like a review.
Right, so that's that's superimportant and so with going into
that.
So you talked about some keyparameters there and I think it
will be remiss if we didn't talkabout the new Senate bill that
is being potentially passed,potentially past that's coming
up.
So within this bill 13883 andHouse Bill 2510, it is giving
(24:38):
more oversight to you as aplacement agency and referring
to unlicensed residential carehomes.
So how do you see thislegislation impacting your
industry and pretty much yourbusiness specifically?
Speaker 5 (24:54):
Okay, so Katrina and I we actually drove to Austin,
met with our staterepresentatives, met with some
of their, some of the staff,their staff managers, things
like that, and even worked withanother location care patrol
location and we put togetherlike a list of things when the
(25:17):
bill was still young, of thingsthat we would like to see in the
bill.
Um, and I think that oversightis great.
It's needed for sure.
Um, I would love to live in aworld where everybody is going
to do the right thing.
Right, but when we're dealingwith our most vulnerable
population.
We can't take any chances Right.
So With the bill that overseesplacement agencies, it's
(25:45):
important for us to haveinsurance.
So those are some of the thingsthat it puts in place.
It's important for us to have acriminal background check.
It's important for us to notcharge communities even though
we didn't help the family,because that's what happens now.
Speaker 2 (26:03):
Oh really.
Speaker 5 (26:03):
Yes.
So those people that I told youabout who call with a list.
I literally cannot help thembecause they're represented by
someone else and because therewas no legislation in place to
(26:25):
enforce the rule that they havethe right to choose who
represents them.
So we had a federal do notrepresent me.
But locally here in Texas itwas kind of like the wild wild
west.
Nobody had to follow it you knowand you know, we had some other
care patrol locations, likeAnna McMasters in Austin, um,
who kind of helped lead a chargeas well about that piece which
was very powerful legislationand it holds places like a place
(26:48):
for mom liable.
So now clients truly have achoice.
If they say if they say I wantto work with Care Patrol and not
you guys, because all you didwas send me a list.
Now, when they call my phone,it's a different conversation.
Like hey, here's a.
Do not represent me, get thatsign for me and let's go.
Speaker 1 (27:08):
Let's go.
Let's go get that figured out.
Speaker 2 (27:10):
I love that.
I love that.
Speaker 4 (27:11):
Now let's switch the subject a little bit.
Okay, what is the funniest ormost unexpected thing that's
ever happened on a facilityvisit or tour?
Speaker 3 (27:32):
It would happen to me of course we had a, a client,
dr dean.
Um, he wanted to move into acommunity, so um, dr d was
wheelchair, wheelchair bound.
I went to um.
A friend of mine in compassrehab showed me how to transfer
properly because I was just sonervous about this.
Is my first tour with somebodywho needs a little transfer.
Speaker 5 (27:50):
She prepared for this tour for probably like three
weeks.
I was like I cannot drop thisman.
Speaker 3 (27:56):
I was like, show me how to use the game bill.
Speaker 1 (28:00):
It's important to know, because I was like I
cannot hurt this man.
Speaker 3 (28:04):
He's been through enough already.
Speaker 1 (28:05):
That's my mindset.
Speaker 4 (28:06):
Right.
Speaker 3 (28:07):
So I go to pick him up, we get some coffee, and then
we get to the community and Isaid, all right, dr D.
I said I'm going to come around, I'm going to get the chair and
lock it up, I'm ready, I'vebeen practicing Right.
So pick up and buckle hisseatbelt and I have to, you know
, kind of lift him from thefront.
Dr D says oh, katrina.
Speaker 1 (28:27):
I said what's wrong?
Speaker 3 (28:27):
Now I'm nervous.
He said it's been a long timesince I felt breast on me.
I said I'm like this.
I said, dr D, I will drop youbased off that comment that you
made.
I said don't say that, don'tsay that to me no more, don't
say that.
Speaker 1 (28:44):
don't say that to me, no more.
Speaker 3 (28:44):
Don't do that.
He said I'm sorry, and so thenI put him down got him in the
wheelchair.
We unlocked and I said, thatpart never happened okay so we
gonna start over from this point.
He was like yes, ma'am, I'msorry.
And then we went and had agreat we had great tours, but
that was it just threw me offbecause I had been preparing to.
Speaker 2 (29:01):
I wouldn't, but you know what, but you know what to
like.
I don't want it to be remissLike that's.
That's a hilarious story.
But at the same time like,literally, because you're going
to take a client to go and see afacility or a home you, as the
owner of care patrol, decidedI'm going to make sure I
(29:22):
practice to make sure I get himin and out of the car safely
Make sure I know what I'm doing,know what I'm going to, make
sure I practice to make sure Iget him in and out of the car
safely.
Speaker 1 (29:26):
Make sure I know what I'm doing.
Know what I'm doing.
Speaker 2 (29:28):
To transport him where he needs to go, so he can
personally see the places wherehe could be.
Speaker 5 (29:32):
That is above and beyond.
That's the expectation for us.
Speaker 3 (29:38):
That is amazing.
This man was in an extendedstay and had no business being
there.
He was getting home health andphysical therapy in an extended
stay and had no business beingthere.
He was getting home health andphysical therapy in an extended
stay.
Speaker 5 (29:47):
If you tell me that you're advising seniors and
you're going to help them findthe best options for themselves.
That's the expectation.
That's the expectation.
Speaker 3 (30:00):
Could y'all imagine if I didn't take the lessons and
did whatever?
Speaker 5 (30:04):
Imagine sending him a list.
Could y'all imagine if I didn'ttake the lessons and just did
whatever?
Drop the wheelchair, drop theman?
Imagine sending him a list.
Speaker 4 (30:08):
Wow.
Speaker 3 (30:09):
Because that's as far as it goes.
And how is he going?
Speaker 4 (30:10):
to get there.
How is he going to get there?
Speaker 3 (30:12):
Are you going to put this man over Right, Like how is
he going to get?
Speaker 2 (30:14):
there, oh Lord, what you guys do is pivotal, like
really pivotal, and what you didwas in this journey and
transition.
So I would say, for familieswho are overwhelmed by trying to
find somewhere for their lovedone to go, what would be the
first bit of advice that youwould give them to kind of help
(30:36):
them?
Just take a breather and justtake that next step, call
somebody who knows what they'redoing.
Speaker 5 (30:41):
Amen, if you got arrested by the cops today and
they told you that you robbedsomebody last night at 11pm and
you know you was at home bingewatching TV.
What are you going to do?
You're going to call a lawyer.
Whenever you're in a tightsituation that you do not
understand.
You do not know how to navigateit.
You need to call a professional.
Speaker 2 (31:04):
There are also, too, a lot of people who don't know
that there are senior advisorsor placement agencies out there.
So what, as an industry as awhole, what are you all's
thoughts on kind of bringingthat stigma down?
Because, same thing with us, alot of people don't know home
care exists.
Speaker 3 (31:20):
A lot of people don't know Right.
Speaker 2 (31:22):
So what do y'all think about that and how?
So?
What do y'all think about thatand how can that?
Speaker 5 (31:25):
be improved.
I mean at a local level,something that Katrina and I are
championing right now to bringmore awareness to it is just
establishing support groups inall the communities that we
multiple.
Right now, we're working onfive support groups.
Right now, we're working onfive support groups.
Right now it's for dementiacare.
(31:48):
And then we also want to getinto just adult caregivers of
parents.
I think the grassroots effortis the best way to build
awareness.
Speaker 3 (32:03):
At our church our senior group is called the
Seasoned Saints and they allknow bro and sis Taylor.
Speaker 1 (32:09):
They know what we do?
Who?
Speaker 3 (32:10):
we are.
If there's ever a question,they'll say you know what, let
me get you Kendrick or Kat'snumber.
But we become a part of oursenior community in our church
so that way people know.
And then we've also had it tolike we talk so much, like tell
your children when somethinghappens, your kids need to be
prepared.
Speaker 1 (32:29):
So you need to.
Speaker 3 (32:30):
I tell them all the time.
I want specific instructionsfrom you.
So we just pretty much educatethe seniors at our church about
the same thing.
Have your child call me.
If it doesn't make sense, havethem call me Like some people at
our church have in their will.
Speaker 5 (32:45):
They've put our card in the folder.
Speaker 3 (32:47):
I ever get to this point.
Contact Katrina and Kendra.
Speaker 4 (32:51):
You guys are awesome.
I love that.
If you two were a senior livingfacility, what kind of
community would you guys be?
Speaker 2 (33:01):
Paint the picture for us.
How many beds.
Speaker 5 (33:03):
Let's start with beds .
Speaker 3 (33:05):
I'm a hoarder, you are so.
I'm going to need at least twobedrooms, just because I just
don't throw anything away.
I'll hold on to it forever.
Speaker 5 (33:14):
Now if you were a senior living community.
Speaker 3 (33:16):
Community, oh I mean what I'm looking for when I go
pick them up.
Speaker 5 (33:20):
No, no, I'm painting a picture of where.
I'm going to move to you.
Don't want to be in the hoarderspot.
Speaker 4 (33:25):
It's too bad Katrina lives in the hoarder spot right
now.
Speaker 5 (33:27):
I know what are you talking about?
I'm sorry Anything.
Look, that's him Okay.
Speaker 3 (33:35):
Ask the question again.
Speaker 4 (33:37):
So if you two were a senior living facility, what
kind of community would you be?
Speaker 3 (33:44):
If we were one.
Speaker 2 (33:45):
Yeah.
Speaker 3 (33:49):
Definitely a type B, because I don't want people to
be turned away because they needmore assistance.
So I would definitely Right now, type B a little bit Okay.
So in Texas you have type A andtype B communities.
The only difference is who canevacuate by themselves, who can
evacuate in a certain amount oftimeframe but needs assistance
evacuating.
So type B are those who needassistance evacuating A lot of
(34:10):
people.
I hear people say I hate thisterm I want you know, find me
walkie talkies.
I want walkie talkies, mycommunity.
I don't care if you can walk ortalk.
Speaker 1 (34:17):
Everybody is welcome.
Speaker 3 (34:18):
I don't care if you need acuity of care I want to be
able to take everybody.
They would eat good in mycommunity.
Food is going to be a must.
I want seniors in there gainingweight.
We're probably going to have tohave a Hoyer just because of
weight gain, but that's thebiggest complaint is food.
I need a solid cook, somebodygranny in the kitchen.
Amen, and then activities Ihave to Socialization.
Speaker 2 (34:44):
It's so important.
Speaker 5 (34:45):
It's soization, it's so important.
Yeah, go ahead babe.
Speaker 3 (34:50):
I need somebody who is going to get on Pinterest who
is creative.
I want in my community peopleto always be engaged in
something, Even if you havethose that are introverts.
Maybe I can come sit in yourroom and we can play some cards
or we can people watch and talkabout who you don't like in the
community, but I want everybodyto be a part of something, but
that would be, everybody needspurpose.
Speaker 2 (35:13):
I love that.
What about you?
Speaker 5 (35:14):
Kendra, pretty much the same thing, not too big for
me.
I mean for me, when I thinkabout something I feel like
about 16 bed person.
No, definitely not 16.
Speaker 1 (35:24):
I think 16 is too small.
I about something I feel likeabout 30.
Speaker 5 (35:26):
No, definitely not.
I think 16 is too small.
I think anywhere between about30 beds.
That's a good number.
It's big enough to have thesocialization and create a
community without beingoverwhelming.
But it's, like Katrina said,just that socialization older
adults waking up in the morningwith purpose and things to do.
(35:47):
I really like Montessori typemodels if people are able to
participate in those thingsHaving like Katrina was talking
about somebody's grandmama inthe kitchen cooking, having our
seniors do things you know whatI'm saying.
A sense of true purpose.
Speaker 3 (36:02):
Show me your favorite recipe.
We're going to make that today.
I love that.
Speaker 2 (36:05):
I love that.
I love that we're kind ofending with that question,
because it kind of gives thesense of what families should be
looking for themselves.
So I love that as a whole.
So, in closing, what is nextfor Care Patrol of Arlington and
what does the future look likefor you guys?
Speaker 3 (36:25):
Oh, I don't know what the future looks like for Care
Patrol, but I'm very positiveabout it.
I know God has a plan and Ijust ask him to order my steps
and put me where I need to be,and I just want to continue to
help families as much as I can,because that's that's what
brings me joy.
So I mean, as long as I keepdoing what I'm doing to help
(36:49):
families, that's all for me.
But for you, what do you seefor our future?
Speaker 5 (36:52):
I'm always about the fields and the people you know
for me because the senior livingindustry is becoming more and
more popular because we havemore people aging into it.
I think that innovation is goingto be key in continuing to do
what we do, because you do haveso many competitors who are
using technology sending lists,things of that nature so
(37:15):
different, creative ways ofcreating awareness, like I said,
building those support groups,just really building that
grassroots infrastructurethrough support groups, memory
cafes, things of that nature,things that really tap in with
the people who are right thereon the front lines, providing
the care and providing themdirect resources that they can
really use and apply to theirstruggle right then and there.
Speaker 2 (37:34):
I love that.
Speaker 4 (37:35):
So tell them how they can get reach of that.
Speaker 3 (37:37):
Yes, okay, you can reach us.
My email is ktaylor, the numberone at carepatrolcom.
Cell phone is the best way youcan call me or text me.
817-228-7220 is my direct cell.
Speaker 5 (37:55):
Same email, except just no one ktaylor at
carepatrolcom.
You can give me a call at817-650-2550.
Speaker 3 (38:04):
And we do have a Care Patrol Facebook page and
website, so you can go tocarepatrolcom and find us there.
Speaker 2 (38:12):
I know it says Care Patrol of Arlington, but tell
them all the areas that you guyscover so that way they know, we
have 225 locations acrossAmerica 225.
Speaker 1 (38:20):
Care Patrols.
Speaker 3 (38:21):
There are 16 of us directly in Texas, about eight
in the Metroplex.
So they can call and we candirect them to whatever area
they can go anywhere, even in.
Canada.
Speaker 4 (38:31):
Even in Canada.
Listen, I love you, guys.
Speaker 1 (38:35):
We love you.
I thank you for the work thaty'all are doing in the community
and serving our most vulnerablepopulation.
Gotta take care of our seniorsman, you guys are awesome.
Speaker 2 (38:47):
I mean, this was just an amazing episode.
I just I'm so glad that youguys are here and I'm so glad
that you were able to bring likeinvaluable information to the
public Because, again, mostpeople don't know who to call or
where to go when they're inthat transition season, and
that's what the Journey Outpodcast is about.
So I just thank all of you forlistening today.
I thank Katrina and Kendrickfor coming on and just sharing
(39:11):
all that they have to givebecause, again, you don't know
that you need this informationuntil it's right then and it's
maybe too late.
So it's so important to justget this while you can and then
share it out.
So I encourage everyone toshare this information to
someone that you know may needit, but also take it in and
harbor it for yourself, becauseyou never know when you might be
in this position or a loved oneof yours might need this
information.
So I thank you all for watching, for listening, for sharing,
(39:33):
for subscribing.
We will see y'all next time onthe journey I podcast.
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
The Breakfast Club
The World's Most Dangerous Morning Show, The Breakfast Club, With DJ Envy, Jess Hilarious, And Charlamagne Tha God!