We were the private-sector pros brought in to fix a sluggish city bureaucracy. Confidence? We had it. Experience? Not so much. This episode dives into what happens when political appointees try to move the machine—and what they learn from the civil servants who’ve kept it running all along.
Episode music: 'Excusez-Moi?' by Roo Walker
License code: QWKDKG5GBE2Q9TRJ
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