Tinnacity Talks
Tired of the "old way"? Join Katie from Kentucky for Tinnacity Talks, featuring real stories from the best and brightest in mobile field service. We sit down with clients who’ve traded paper-based headaches for digital dominance.Every episode uncovers the "Before and After" of a service business - from messy billing and slow quotes to the transformation that happens when you empower your team with tech designed for technicians. See how streamlining your workflow changes your culture and your bottom line. Success isn't a secret; it’s a strategy.
Episodes
In this episode of Tinnacity Talks, we look at the power of digital transformation inside a top forklift and material handling dealership. Guests Jason Froman and Alison Sickafoose share how Williams Toyota Lift went live with Tinnacity to clear out the paperwork bottleneck and start invoicing the next day. Explore the real-world impact of field-ready tools on tracking equipment history, enhancing team collaboration, and providing ...
What happens when you combine 60 years of heavy equipment expertise with modern, real-time technology? In this episode of Tinnacity Talks, we sit down with Preston Cockey (VP of Operations) and Susan Drevitson (Service Supervisor) from Ogden Forklifts to uncover how switching from slow, manual paperwork to a mobilized digital system completely transformed their dealership.
Ogden Forklifts is a 100% employee-owned company operating a...
Welcome back to TInnacity Talks, where real people share real stories about the mobile field service industry! In this episode, host Katie Duvall sits down with Jim Chaousis, General Parts & Service Manager at W.D. Matthews Machinery Co.
With over 80 years of legacy in material handling and construction equipment, Jim shares how W.D. Matthews threw out the manual guesswork and embraced a tech-centric solution to future-proof the...
Tired of "flying blind" with manual paperwork? Clark Equipment New Zealand traded paper trails for power moves. Host Katie from Kentucky sits down with Sheena Divney to discuss their digital transformation.
Discover how Tinnacity solved bottlenecks in billing and quoting, cutting turnaround times and boosting office morale. See how real-time visibility eliminates excuses and empowers technicians from the workshop to the field. It&rs...
Tired of chasing paper? Forklifts of Minnesota traded manual headaches for digital dominance. Host Katie from Kentucky sits down with Matt Whalen to discuss their transformation.
Discover how Tinnacity solved their biggest bottlenecks in quoting and billing, cutting turnaround times and boosting morale. Hear how real-time communication between the shop and the field eliminates finger-pointing and keeps customers happy. It’s re...
In our debut episode, Katie from Kentucky sits down with Matt and Ann from Atlantic Coast Toyotalift (ACT) to discuss their journey from a "clunky" and "antiquated" mobile service platform to the streamlined efficiency of Tinnacity. Discover how they went from a system that caused more IT tickets than solutions to a company-wide rollout in just three weeks. Matt and Ann share how Tinnacity has revolutionized their quoting, billing,...
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