To Customer Value and Beyond
Join Steven, seasoned SaaS Executive with experience growing startups to unicorns, on the first Wednesday of every month for a live, engaging discussion. We'll focus on how B2B SaaS tools drive tangible business value, explore strategies for maximizing customer lifetime value and navigate the evolving landscape of tech. This format combines actionable insights, inspiring stories and a touch of humor to help you achieve your goals.
Episodes
In dieser Episode spreche ich mit â Tatjana Imhofâ von Pluralsight Ăźber das Thema âDigitale CS Strategie: Der Wandel zum hybriden Customer Valueâ.
Tatjana vereint Ăźber 12 Jahre Erfahrung im Aufbau und in der Leitung von Customer Success Teams bei HubSpot, Stripe und Pluralsight â und hat Portfolios von bis zu 350 Mio. ARR verantwortet. Sie hat Organisationen erfolgreich von High-Touch zu digital-first und hybriden Modellen transf...
We are excited to welcome â Max Elsterâ , Co-Founder & CEO at â Minoaâ , to our show.
Max is at the forefront of helping companies prove and realize customer value, and he shared a bold perspective on a major market trend:
âFrom Product-Led Growth to Proof-Led Revenue: A Market Shift.â
Drawing from his experience working with leading SaaS companies, Max highlights how the conversation is moving away from pure adoption metrics toward c...
Iâm thrilled to welcome Hans Christian Heinemeyer, Chief Revenue Officer at bookingkit to our show.
Hans Christian brings a wealth of experience in building and scaling B2B tech companies, offering a sharp perspective on the practical application of technology in the real world.
In a landscape buzzing with AI, Christian argues that the technology itself isn't the ultimate prize. His experience at the forefront of the tours and a...
Iâm proud to welcome Stefan to the show - a longtime colleague, friend & someone who brings a unique perspective at the intersection of Customer, Technology and Product.
As the first employee at a company which eventually became a unicorn, Stefan has been part of building customer value from the ground up. His experience offers a rare inside view into how CS can influence product and tech decisions early on - and how that shapes...
This week, itâs just Jim Smith and me, diving into the latest buzz in tech and syncing up on whatâs shaping the industry. Weâll be tackling key trends, sharing insights from decades in Tech, B2B SaaS and Customer Success and of course, keeping things fun and engaging.
We couldnât be more thrilled to announce our next guest: Diana De Jesus - a true thought leader in Customer Success, hailing from New York with an impressive track record as a CSM. Not only that, sheâs the Founder of her own consultancy, Strategic CS Labs and the General Manager of Stand The F*ck Out, a company dedicated to helping professionals stand out from the crowd.
Join Jim & myself for a conversation packed with real-worl...
Join us for an exciting episode with the great Paul Ferguson.
Get ready for fresh perspectives, real-world strategies and inspiring stories to level up your customer success game and learn about transferable skills from areas outside of tech, which might benefit your career!
Weâre thrilled to announce that Richard Anderson, seasoned CCO and manager I had the honour of working with, will be joining us to share his unique insights on the evolving world of Customer Success and SaaS.
Weâre excited to welcome Dan Steinman, a true expert in scaling SaaS businesses and one of the pioneers of Customer Success. With experience at Epiphany, NearbyNow, Mozes and Adobe Marketo, Dan literally wrote the book on building successful, customer-led organizations.
Join us for an exciting episode with TWO incredibly exciting guests!
Kate Forgione has been rocking the CS world since 2012, working with companies like KPMG, Yammer, Inc. and Microsoft before founding one of the largest CS communities on the planet: the Customer Success Network (still thriving today!). Sheâs Australian (expect great stories), living in the UK (tea-drinking confirmed) and known for her razor-sharp wit and industry e...
Join host Steven Lewandowski & Jim Smith on this very first episode, introducing the world To Customer Value and Beyond. Get to know Jim, Customer Success & Tech leader with a track record on building strong CS teams in SaaS.
This show is brought to you by addressable value.
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