The Art of Listening: How LSEG Builds Trust Across 25,000+ Employees Globally

Today's episode explores employee experience with Kathakali Majumdar, Senior Manager of Employee Listening at LSEG. Kathakali shares her unexpected journey into HR, emphasizing the human aspect in organizations.

Kathakali discusses the importance of a clear purpose, user-friendly data collection, leadership buy-in, and action-taking in employee listening programs. Kathakali also highlights how LSEG aligns employee listening with organizational values.

The discussion covers COVID-19's impact on employee feedback, the role of AI in shaping work, and the need for cross-functional collaboration. Kathakali emphasizes that prioritizing employee well-being enhances organizational success. The session concludes with a focus on leadership, transparency, and internal communication in fostering a thriving workplace culture.

EPISODE HIGHLIGHTS
[02:23] Introduction
[05:40] Kathakali's Journey into Employee Experience 
[12:50] Key Takeaways on Employee Listening Programs 
[16:03] Impact of COVID-19 on Employee Listening Programs 
[19:57] Leadership and Values in Employee Listening Programs
[32:13] The Role of AI in Employee Experience 
[38:22] Conclusion and Final Thoughts

KEY TAKEAWAYS
* Ensure leadership buy-in and actionable feedback mechanisms to build trust.
* Listening alone isn't enough; acting on employee insights fosters engagement and loyalty.
* AI can enhance decision-making, but the human connection remains key to a thriving workplace.
* Employee listening programs must be agile to address workforce needs effectively.
* Involving HR, leadership, and tech teams ensures a comprehensive approach to employee experience.

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Trust Builders Podcast 🚀
For CX, EX and Marketing Professionals

With your hosts, Chris Johnston (Founder and CEO of Emotion-AI and predictive insights plaftorm, Adoreboard) and Alex Genov (former Zappos, Customer Research Leader, Author & Keynote Speaker)