Trust by Design with Cindy Hansen
AI is the great accelerator. As systems learn to interpret, measure and make decisions about people, what happens to human judgment, agency and trust? In Trust by Design, Cindy Hansen explores mental health, health data and AI through 20+ years inside outcome measurement: designing the tools, using them with therapists across 25+ countries, and asking whose voice gets heard and whether it’s helping. Sharper questions, practical bridges and fresh hope for technology worthy of our trust. A Holistic Research Canada podcast. New episodes every Sunday.
Episodes
A client answers nine questions about the last two weeks of their life. The total is sixteen. The session ends, but the number does not stop there.
In Episode 4 of Trust by Design, Cindy Hansen follows a single PHQ-9 score from the moment it is written down to places the person who answered may never see. The story starts along the old High Rim Trail in the Okanagan Valley. It ends with one question to carry into your week: where do...
Darcy said no. The record says otherwise.
A counselling note can be accurate when it is written and still become something very different when it leaves the therapeutic relationship in which it was created.
In this episode of Trust by Design, we follow Darcy’s record beyond the counselling room: de-identified, linked with other data, interpreted by AI, and reused for purposes Darcy may never have anticipated.
Nobody in the ...
A manila folder holds someone’s story, recorded for a particular purpose at a particular moment. But what happens when that record is connected to other data, used to generate predictions, and turned into something that shapes how a person is understood?
In this episode of Trust by Design, Cindy Hansen explores how technology is is transforming clinical records into representations that can share how people are understood, eva...
What happens when the systems designed to help us create gaps between what they promise and what people experience?
In the first episode of Trust by Design, I explore how we can build better bridges between people, information, technology, and accountability.
Host Cindy Hansen is the Founder and Chief Science Officer of Holistic Research Canada, with more than two decades of international experience in digital mental health, outcome ...
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