Trust the Process

AI might be the biggest buzzword in tech - but without process context, it’s just guessing.

AI is like a GPS, it only works when it knows the road ahead. In this episode, we explore how Process Intelligence gives AI the context it needs to operate in the real world - making it not just smart, but business-savvy.

Featuring Steve Brown (Futurist & ex-Google), and Sachin Chauhan (Microsoft).

-- About the Show --

Trust the Process is...

Think you know your processes? Think again.

In this episode, we explore how Object-Centric Process Mining (OCPM) shifts the view from simple process snapshots to a fuller picture of how things really work.

With a real-world example from BMW, we take a behind-the-scenes look at how BMW uses OCPM to rethink their customer journey.

Featuring Wil van der Aalst (Celonis), Julia März (PwC), Julian Fischer (McKinsey), and Patrick Lechner (...

Think a flight delay is just about the weather? Think again.

In this episode, we dive into the high-stakes world of airport operations to explore the four forces that can make - or break - your journey.

From last-minute aircraft changes to overloaded baggage systems, we unpack how Munich Airport and Lufthansa use process intelligence to keep passengers and bags moving smoothly - even when chaos strikes.

Featuring Julian Rott (Munich...

When AI decides who gets care first, who gets left behind? In this episode, we unpack the ethics of Process Intelligence - why it's not just about efficiency, but fairness, transparency, and trust.

From hospital algorithms to the human decisions that still matter most, we explore how to build systems that help - without harm.

Featuring Wil van der Aalst and Vanessa Candela.

-- About the Show --

Trust the Process is the show where pr...

In this episode of Trust the Process, we go inside one of the world’s largest Process Intelligence transformations.

From a struggling paint shop in Munich to a global Center of Excellence, we follow BMW’s Patrick Lechner as he rewrites the playbook for changemakers.

Learn how Patrick and his team turned a grassroots pilot into a company-wide movement -powered by people, not just platforms.

Featuring insights from Wil van der Aalst ...

What happens when your company goes public - but your processes don’t show up?

In this episode, we follow Emma, a young analyst in the CFO office, as she uncovers a costly pattern hidden deep in the data.

Featuring finance transformation experts Martin Wolleswinkel (EY) and Gori von Hirschhausen (PwC), we explore how Process Intelligence gives CFOs the clarity they need.

Because in a world of real-time reporting, rising investor sc...

Meet Mark, a pharma consultant stuck between the boardroom and the back dock.

Rising costs, late deliveries, and everyone’s pointing fingers. The SOPs say one thing, interviews say another, and the dashboards? Completely misleading.

In this episode of Trust the Process, we unpack how Process Intelligence gives consultants like Mark a new edge and revolutionizes strategy consulting.

Featuring insights from PwC, McKinsey, EY, and mor...