June 24, 2025 • 40 mins
Hey friends! We’ve got a special one for you today – joining us in the studio is none other than our amazing friend Heather Phillips! She flew in just for this, and we couldn’t be more pumped to have her with us. Originally from Knoxville and now repping the Windy City, Heather has a wild, inspiring journey from answering a newspaper ad at 19 to spending 12+ years in the skies and now thriving as an airline recruiter.
In this episode, we talk about all things in the world of airline recruiting. Heather shares her best interview tips, what recruiters are really looking for, and how being your authentic self might just be your biggest asset. Plus, we take a fun stroll down memory lane, talking bleach-soaked dorm rooms, and our number one tip for flight attendants in training.
✈️ Timeline Summary:
[1:27] Non-rev travel hacks and the magic of StaffTraveler.
[4:22] Heather’s fearless leap into aviation – her first flight was to training.
[6:55] Transitioning from flight attendant to recruiter – how she made the jump.
[9:37] Why flight attendants wear all the hats – and why it matters.
[11:39] What recruiters really want – hint: it’s not perfection.
[15:13] Are you really being watched during your interview journey? Heather gives us the scoop!
[18:40] Do your homework – the importance of researching the airline before you apply.
[20:44] Representing your airline and aligning with its brand – the job is more than travel perks.
[22:31] Interview red flags and the surprising reason one candidate applied.
[26:27] How we met in training – pink polos, frosted tips, and flip phones.
[29:52] Dorm drama and Clorox wipes – Heather’s southern roots show up strong.
[33:16] “Calling and Cross Check” game – Heather’s lightning round travel faves.
Thoughts on this episode? Text us!
✈
This episode was brought to you by StaffTraveler, the #1 non-rev app. If you travel on standby and are looking to make your journey easy and stress-free, check out the StaffTraveler app in the Apple App Store or Google Play Store. Visit stafftraveler.com/twoguys to learn more and sign up!
Download StaffTraveler, the #1 Non-Rev App!
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Have a story you want to share on our show? Have you ever found yourself on a flight and thought – What Would ‘Two Guys on a Plane’ Do? Send us your wildest or funniest airplane story and we might just share it on a future episode!
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Want to join us on one of our upcoming group adventures? There are only a few spots left on our trips to Croatia, Egypt, and Thailand!
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We couldn’t do it without your support! As independent podcasters, we rely on audience support to keep our show going. Join our community on Patreon at the link below for exclusive content, early access, behind-the-scenes footage, and more! Thank you so much for being part of our crew.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Rich (00:00):
You ever wondered what your flight attendants are
really talking about behind thegalley curtain? Welcome
Andrew (00:06):
to Two guys on a plane.
Your go to podcast for aninsider look at flight attendant
life.
Rich (00:11):
We're your hosts, rich and Drew and we're here to tell you
what really goes on at 35,000feet.
Andrew (00:16):
So sit back, relax.
We're ready for takeoff. Hifriends. Welcome back to two
guys on a plane. Today is a veryspecial day for us. Well, very
special in many ways. One, it'sour release day, and we are very
excited to be leaving the studiohere, and we are gonna head to
our release party. And we are soexcited for all of you to see
what we've been working on. Andbecause it's our release party,
(00:40):
we have so many friends in town.
One of our very good friends,Heather is in the studio with us
today, and we are very excitedto have a conversation with her
little story about Heather. Sheis originally from Knoxville.
She was born and raised inKnoxville, and now resides in
Chicago. Heather and I actuallystarted at our first airline
(01:04):
together. So welcome Heather. Weare so excited to have you here.
Welcome Heather. Welcome to Twoguys on a
Heather (01:10):
plane. Thank you so much for having me on I'm so
excited to be here. Let me startoff by saying how proud I am of
you guys. Oh, you ever you'redoing it? Look at you guys. We
are.
Rich (01:19):
We're doing the damn thing. You're doing the damn
thing. So Heather, before we getinto your story and kind of
everything going on with youthese days, how was your flight
in?
Heather (01:27):
Flight in was really good. Thank you so much for
asking. Chicago's not
Rich (01:32):
too bad of a flight to Philly, right?
Heather (01:34):
It wasn't there was actually a seat open. Oh, that's
Rich (01:37):
beautiful. Yeah. Did you non Rev? I did, of
Heather (01:39):
course, of course. I Non rev everywhere.
Rich (01:41):
See, we're the same way people like buy tickets, and I'm
like, No,
Heather (01:46):
I will get creative. I will go wherever I need to 100%
Rich (01:48):
Yeah, do you use staff traveler?
Heather (01:51):
What's staff traveler?
I don't know what that is.
Rich (01:54):
Staff travel. This is amazing. So staff traveler is
like your life preserver when itcomes to non rev travel, it is
an app that you download. It'scompletely free. You can pay for
credits if you want, but it iscompletely free. So basically,
it's an app where you searchcity pairings and wherever
you're trying to go. You coulddo connections, you can do all
that sort of stuff. And yousearch. It populates all the
(02:18):
flight information foreverywhere that you're trying to
go, all the airlines, all theflights, and you can select
requests for which flight youwant to look at loads for. So
even if it's not your airline,you can look at loads for
whatever airlines. You know howthey have those, like Facebook
groups, and it's like you'rewaiting forever for somebody to
get back to you. Oh, yeah. Thisis all like, kind of already
done for you. Sometimes it takesa minute for them to get back to
you, but you put in requests, itgives you seats. How many are in
(02:40):
economy? How many are in firstclass? All this stuff. And then
it's such a game changer.
Because, like, when you'repanicked, and you're especially,
like, Chicago, Philly, you gotso many airlines that do that
route, so it's like, Okay, Ican't get on this airline. Let
me run over to this airline. ButI don't even know if they have
seats. Should I even run over tothis terminal? Like, let me
check staff traveler. So it's agame changer. And you can put in
loads for your own airline.
(03:00):
Like, people put in requests,and whatever airline you work
for, you can go in and they'llput in requests, and you can
answer them and earn creditsthat way. That's my
Andrew (03:09):
favorite part of this app. Like, I know it takes
credits to like, get loads, butyou earn the credits by like,
answering. So there is anincentive for people to answer
your on like Facebook, like,with loads, with magic staff
traveler, yeah, there's anincentive for people to answer
you quickly, because they getcredits to get loads for
themselves.
Heather (03:27):
Well, that's exciting.
Now I'm going to be downloadingthat app, yes, so that I can
look so I can have all theknowledge and where I'm going.
That's really cool.
Rich (03:37):
And they sponsor our show, and they've been so good to us,
and this podcast literallycouldn't happen without them. So
we are so grateful for them, andyou all should download staff
traveler as well. Go to two guyson up. Nope, that's actually not
the website at all. That's ourwebsite. Notice, staff
traveler.com/two guys, and youcan download the app for
yourself and let us know howamazing it is. We'd love to hear
(03:57):
your feedback about it as well.
So
Heather (04:00):
awesome.
Andrew (04:01):
So again, thank you, Heather for being here with us
today. We really appreciate it.
Thank you. Thank you fortraveling in to coming out with
us tonight. It's so it's such apleasure to have you here. I
know that I mentioned in yourintro that we started flying at
the same time, but tell us alittle bit about what drew you
to aviation?
Heather (04:22):
Oh, well, so I was all of 19, which is hard to believe,
because I look 19 now, you do 22you know, I was going to school
and I, you know, college, well,I was taking two classes and
really skipping most of it, justbecause I was like, I don't want
to go. And I remember I washaving lunch with my dad, and he
(04:44):
said, Heather, I found thisnewspaper ad hateful. Yes, I
answered a newspaper ad.
Andrew (04:49):
Age yourself. We don't.
I did it already. You don't haveto talk about the newspaper
you're
Rich (04:54):
calling back an earlier episode of our show where I made
fun of someone in this room
Andrew (04:59):
taking. Wanted to talk about the newspaper part of all
of this.
Heather (05:05):
So and he said, you know, if you're not, if you're
not gonna go to school, then youneed to get you a job with
benefits. And I'm not teen. Idon't know what benefits are.
I'm like, okay,
Andrew (05:15):
so you heard flight benefits, and thought those are
the only benefits that I need.
Well, I
Heather (05:19):
just said, Okay, well, my dad is, you know, he's gonna
kill me if I, you know, if Itell him I'm not going to
school, he wouldn't have killedher. He wouldn't know. He
wouldn't have, but he was, hejust had this very, very dark
stare. And so I went to an openhouse in Knoxville, read a an
announcement, and made it allthe way through the rounds, and
(05:40):
they said, Well, what airport Doyou want to fly out of? And I
said, Well, this one. She said,Well, we, we can't fly you out
here. The nearest one is, isAtlanta. And I said, Okay, I've
never flown before, because myfirst time on an airplane was,
Andrew (05:55):
I need you to roll it back. Say one more time for
everybody.
Heather (05:58):
So my first time on an airplane Is this real life? Was
my dad driving me to Atlanta andgetting on that airplane going
to flight attendant training?
And I thought, well, I betterget used to this. So little
fearless Heather, 19 year old,was I really thank her for that,
because it's led me to, youknow, being in the industry for
almost 20 years and meeting andmeeting awesome people. So
Rich (06:20):
were you little fearless, Heather? Were you afraid of
flying when you first got onthat plane? Or were you like,
let's do it.
Heather (06:26):
I was, I wasn't scared at all. I just got on that
airplane. I thought, Oh, well,
Rich (06:29):
this will be, this will be cool. Caution to the wind. Let's
live my life. Yeah,
Heather (06:33):
I can ride. I was like, Well, I can, I can ride on the
plane. I can't read in a car. SoI wonder if I can read on this
airplane. It makes me sick. WillI be able to read? But I was
chatting the whole time with thepeople sitting next to me.
Andrew (06:45):
So funny. I love that.
Yeah, so you're no longer aflight attendant. You have
transitioned. You're now arecruiter. I am, yeah. How long
did you fly?
Heather (06:55):
So flew for about 12 and a half years, and then been
in recruiting for about sevennow, so
Andrew (07:01):
wonderful, yeah, well, that's why we have Heather here
today. We are going to talkabout interview tips. Yeah,
Rich (07:08):
yeah. There are so many ways to get into the aviation
world, and the interview processis such a wild journey and
varies so much for people. So wefigured we bring in our little
expert here. I know Heatherdoesn't love that word when I
use it, because she's like, No,no, don't hold me accountable.
But I'm not an expert. She isthe biggest expert in airline
(07:28):
recruiting
Andrew (07:29):
stuff because, as I told you a few weeks ago, I answered
a newspaper ad and was basicallylike, if you follow all of these
steps, you definitely have ajob. So yeah, I can't even
attempt to tell you how tointerview these days,
Rich (07:43):
yeah, but now you're on the other side of the table. I'm
on the other side. So what madeyou go from flight attendant to
recruiting? Well, it was, it
Heather (07:49):
was kind of a fate situation. The airline that I
was working for, it was aregional at the time, not the
regional that we met at, butthey were, they were
overstaffed, and I was lookingfor something else, like, what
can I do? Admin looked on ourwebsite, and they were looking
for recruiters, and they said wewould like flight attendants,
because at the time, I washiring pilots. And they said,
(08:12):
Well, we, you know, flightattendants know the schedule,
the personality. And so Ithought, well, they can only
tell me, No fearless Heatheragain, and so I interviewed and
started and got into recruitingthat way. Learned a lot, for
sure, that's amazing. Yeah,enjoyed it.
Andrew (08:29):
Do you think your experience as a flight attendant
has, like, helped or hinderedyou in this new role? I
Heather (08:37):
think it's helped me a lot. Because what, what I would
say is that even as a flightattendant, just fly around, you
learn so much about theindustry, and I learned a lot
about different, differentairlines, different, you know,
ways of the business, what tolook for, you know, hearing
hearing people talk that weren'tflight attendants, you know,
(09:00):
like pilots or gate agents oranything like that. Just just
talk and and learning that way.
I feel like my experience as aflight attendant did help me,
and my aviation experience, too,with with hiring. So it's
helpful to be able to one relateto the people on the other side
of the table. I mean, again, I'mnot at the time, and when I was
a recruiter for pilots, I wasn'ta pilot, but being able to have
(09:20):
that knowledge and be able togo, Oh, I know where you worked,
okay, I know what what that is,yeah, I love that. Yeah, I
really
Andrew (09:30):
do. I'm glad that you were able to take your
experience as a flight attendantand turn it that way. Yeah, it
makes me really happy.
Heather (09:38):
I think with being a flight attendant, something that
I do want to acknowledge is thatwe even flooded tenants. You
they you have to work with verylimited resources, and there's a
lot of stuff that you kind offigure out. So true, yeah, but
as a flight attendant, youreally learn a lot about being
resourceful and figuring thingsout yourself. So because I
Andrew (09:57):
don't think people realize how many hats we
actually. Wear. Oh, my God, it'sso true. I mean, I know that we
try to limit our job, butrealistically, we wear all the
hats all
Rich (10:07):
the time well, and even with all those hats, like we
have so many different rolesthere that also that there's so
many facets to each of thoseroles too. It's like people
don't realize, okay, yes, we'retrained in x, y and z, but then
there's so many scenarios andsituations that arise outside of
that scope, and it's like, okay,I have to think fast. So like,
you need exactly it wasinnovative and creative because
(10:30):
you're up there, you you don'thave technology, per se. Oh, I
mean, we do way back in the daywhen we were answering newspaper
ads
Buzz Burbank (10:37):
together,
Andrew (10:40):
like we had the resources that we have now. But,
I mean, you've got somebodywho's missing their connection
because they're trying to get toa funeral, and so you're trying
to play the role of a customerservice agent to help someone
figure out how they might fixthe situation before they get
down so they're knowledgeable ofwhat's going on. There's just so
many hats that you're actuallywearing with, like, very, very
limited resources. You're 100%
Heather (11:02):
correct. Yeah. I mean, and again, I've had training to
do what I do. I didn't justfigure it out. Nobody was like,
here you go, learn this system.
But just having the knowledgejust around, you know, being
able to actually have thatbefore going into it is really
kind of cool,
Rich (11:17):
yeah. So what's one thing?
I mean, obviously, you'reprobably looking for certain
personality types when it comesto, you know, hiring agents,
hiring pilots, hiring groundpeople, and then when it comes
to hiring flight attendants.
Like, what's one thingspecifically that you're looking
for when you're looking atflight attendants and like,
what? What makes you go? Thisperson's got it, this person's
(11:38):
gonna kind of do it well,
Heather (11:40):
well, I think being yourself is super important in
any role that in this, this cango out to, not the aviation
industry. I think being yourselfis important because, you know,
people who are on the other sideof the table, if they're so
nervous, you know, it's hard toget their authentic self and
their and get a good, you know,read from them. I remember one
(12:03):
time I was interviewing and theperson on the other side of the
table, I was so nervous that myteeth were chattering, and at
that time, I didn't know, butthey were just like smiling at
me. And I thought they didnothing to try and call me down.
And I thought, if I'm ever inthat position, I want to make
sure that I'm keeping the personcomfortable. Yeah, so, and I
know it's very a lot of people,especially when you go to if
(12:26):
it's your dream to be a flightattendant, your dream job
wherever, there's a lot ofpressure, like, I can't mess
this up. That's so true, and sodon't worry if you mess it up.
We're not looking for a perfectperson. We're not looking for
perfection. We just want you tobe yourself. Of course, you
know, you have to be able tohave that customer service in
any role, really, in aviation. Ithink, of course, people who
(12:49):
like, we just talked about thosepeople that can they make those
quick decisions with safety asthe top priority? Because, you
know, we like we said, you know,we're flight attendants. People
only see the.co pouring and the,you know, telling you not that
you can't put your bag there,but really it's, it's safety
that we that is our number onething. So can they do this but
(13:12):
also act in a safe manner,right?
Rich (13:14):
I, and I never really thought about it from your
perspective. I've personallynever done in your recruiting,
but I really love what you saidabout it's not necessarily just
what we're looking for in thesepeople. It's like that we as
recruiters need to be like, asupportive, safe space for this
person to feel like they can bethemselves. Because, like, I
think back on my interviews, andI did a couple different airline
interviews, and I remember oneof them, this guy, it just made
(13:37):
me feel so small, like the wayhe spoke to me, I was like, I
hate every minute of this. Iwant to get out. And then the
interviewer actually got hired.
The person interviewing me mademe feel so comfortable and like,
welcome. And I felt like at homethere in that interview. So I
just felt like we could have acandid conversation about, you
know, the job, and aboutquestions and things like that.
(13:57):
So I never thought about that.
But that's awesome that you areable to, like, do that for
people. Because I think, youknow, people get nervous during
interviews all the time, andit's like, so normal, and you
think, oh, that's gonna shoot medown, like, that's gonna make me
not get this job. But, you know,going into it, it's nerve
wracking.
Heather (14:15):
It is especially, you know, the flight attendant
interviews. You know, if you're,you're looking to get in the
industry or do interviews. Iknow everybody's reading
everything on the internet, andeverything on the internet from
the moment you walk in the door,or even riding the shuttle over,
everybody is watching. And sothat does give a lot of fear to
(14:36):
people. And I would just say, ifyou get in that interview room
and you are nervous, it's okayto say, Hey, I'm just gonna take
a sip of this water, just for amoment, and answer that question
for you. So it's okay to, like,gather yourself, but I we know
that you're nervous. We get it.
We know because we've been onthe other side of the table at
some point, even if we'vethey've recruiters, not been a
(14:57):
flight. Tenant before they'vehad to interview. So most of us
on the other side, myselfincluded, can be kind of a hot
mess,
Rich (15:07):
relatable. I'm like, I
Heather (15:10):
like cheese. That's my fun fact. You know what I mean?
Rich (15:13):
I mean loving cheese is definitely a great fun. Yes, it
is sharp cheddar. Can you answerthat question for us, though,
are they really watching you onthe shuttle? Are they watching
you on your flight to yourinterview? Is that all true?
Well, you know, I do, you know,or for, like, a confidential
file situation,
Heather (15:30):
for me, I'm in the, I'm in the interview room, so I'm
the one, you know, yeah, yeah.
And again, I hire for, for morethan just flight attendants, but
I've, I've been, you know, inthe interview room. So I'm
separate from from the big thingI just go and get the candidates
saying
Andrew (15:44):
is, assume you're being watched. Don't act like you're
being
Heather (15:53):
watched. Again. I'll just say, just be yourself, you
know. But be professional, justlike any any place that you
would go into, you know,
Andrew (16:02):
so hot tip number one, be yourself. Be yourself. Any
other hot tips?
Heather (16:05):
Be yourself, you know, especially if you're coming to
an interview and you know it'sgoing to be a long day, put some
snacks in your bag. Bring awater, but yeah, just just, if,
just be prepared. Have extracopies of resumes and cover
letters and be organized. Youknow what I mean? Like, look, I
did that. Yeah,
Unknown (16:25):
I didn't, I
Heather (16:27):
don't even think I had a resume. I probably, like,
wrote it on Word or something. Ididn't know I was just like, I
didn't have a 10 yearbackground. I had, I literally
Andrew (16:36):
made this comment the other day. Yes, we were talking
about how we became flightattendants, and this was part of
it, because they, like, we, wegot to the interview room,
right? They put an applicationin front of you, and you're
trying to fill it out, and thenthey want a 10 year background
history, work history, which Iprobably didn't have, but I also
I didn't have, like, screenshotsor Google or addresses and
(16:59):
things like, I'm over here,like, stressing that this,
instead of putting, like, thecorrect address, like, I
transpose something for theaddress of the company that I
worked for. Oh, yeah,
Unknown (17:09):
I'm like, I don't know the fax number. I think I was on
my so much. Yes, no
Andrew (17:18):
way. They stress so much your work history and your
criminal record that I was like,Oh, my God, I need to put down
every speeding ticket that I'veever like. And so in 1996 I got
this one speeding I wasn'tdriving them. Just yeah,
Heather (17:38):
no, yeah, no, we weren't driving in 1996 Yeah, be
yourself.
Be yourself. Be organized. Beorganized. Have extras. Have
extras. And my big one, itdoesn't matter if it's aviation
related or not, but whereveryou're going to interview,
research the company. Oh, pleasedo that. Sure. Research crucial,
(17:59):
that is, it is because you needto figure out what company or
what area that you really feellike you can represent. Do you
want to go in there? Do you, ifyou look at their values, look
at find out what their cultureis like, Can is that a place
that you could put a uniform onand represent like? Is that, you
(18:20):
know. Do you feel like you coulddo that? Yeah. Also, what's
important to you is a goodcorporate social responsibility.
Important to You. Are they doingthe things that you want, you
know, right? Things like that.
So I think that also you got tofind out why, why do you want to
work for that company? Becausethey're going to ask, you know,
and why do you want to do thatjob. I'm
Unknown (18:40):
sure they want specifics. They want specifics.
Andrew (18:43):
Yeah, sounds like because you pay well, is not a
good enough answer. Well,
Heather (18:53):
that is fair. I need a job, right? We Yep,
Andrew (19:00):
because when I went into mine, because you put an ad in
the newspaper, was enough reasonfor my dad
Heather (19:07):
just clicked it out because I didn't have a
laminator. Yeah, but that, andthen, of course, you know this
being, you know, flightattendant centric, I would say
that if you have the desire tobe a flight attendant, they will
ask you, why would you like tobe a flight attendant? So if you
(19:29):
could formulate your answer,besides loving people and
traveling because everybodyloves people, I can't count
them. Many times people havetold me they love people. I was
like, Well, okay,
Andrew (19:44):
yeah. I didn't say that, yeah. My second interview, I got
asked that question, and I didnot say that I love people. I
did say that I
Heather (19:49):
love to travel. I mean, honestly, that's why we're all
here. I mean, it's yeah, we'reall here for that.
Rich (19:53):
That's been such a cliche in the industry for so long. I
really thought people would havegiven up on saying that
Andrew (19:58):
by now. I truly answered. I talked. The rate
people, because they are anecessity for me to do my job,
and I love to travel. And
Heather (20:06):
y'all know me, I've probably made a little jokey
joke, and I went, I love people,and I like to travel. And then I
said, No, really, and then gavethem my answer. So yeah.
Rich (20:16):
I mean, yeah, starting that off as a joke is is
obviously a cute way to do it.
But some of these people areserious, and it's like every
airline is so different to like,you can't just go in with
generic, canned answers. Youreally do need to know about the
company. Like we joke as flightattendants around the world, we
all do the same thing, but whenyou start breaking it down,
like, schedules, destinationservice procedures, even
emergency procedures, commands,like, all these things were
(20:39):
different. So it's like youreally got to know, Is this the
place you want to be? Yeah,well, and for
Andrew (20:44):
one to five hours a day, or even more, if you're flying
long haul flights, but youfigure you're putting on a
uniform and you are going to bethe representative for that
company. Do you align with thatcompany? And can you sell that
brand? Because you are now theposter child? Yeah, you're
selling that company. Yeah,
Rich (21:02):
you're representing times your airline merges with
another. You don't have a choicein that anymore,
Andrew (21:12):
and you keep trying to bring your old airline into the
new airline.
Rich (21:16):
So you you mentioned all of these kind of hot tips and
the dues of the interview. Whatare some things that have stood
out to you or interviews thatyou've had with, like, red flags
where you immediately are like,Oh, this person's a no. Like,
don't do this in an interview.
Heather (21:33):
Well, I think, you know, for me, I'm assessing a
lot of things. You know, you'relooking at your you know, one
customer service experienceyou're looking at, you know, can
they are they? Do they have theability to make quick decisions,
like we were talking about, canI trust them to make a quick
decision when it really matters?
And I think we know what we'retalking about. So what? I put my
(21:55):
family on an airplane with themas well, but I will be honest.
You know, sometimes, you know,people will will interview
several times for the position.
And I do believe timing is a isa thing. So if you, if you don't
get it the first time, keep atit, keep going. Learn from your
interview, find out what youneed. I would say, you know, I
(22:18):
don't really have a whole lot ofred flags. Is just dependent
upon the candidate, but, but,yeah, making sure that you can
do the job and know why you wantto do it is
Andrew (22:27):
really here we are wanting the hot gas. I know not
gonna give it to us. She's sopeaceful.
Heather (22:31):
Well, I will say that the one answer for me, I said,
you know, we we asked, you know,why would you like to be? And
she said, I want to marry apilot. And I thought, and
afterwards I was go home, Isaid, I really appreciate her
honesty. Yeah, she, she wassuper honest about it. Thought,
(22:52):
you know, if you move forward, Ihope,
Rich (22:55):
did she get the job? Um,
Heather (22:58):
I'm gonna, I'm gonna politely decline, I'm gonna
politely decline
Andrew (23:03):
back, but gosh, I hope she got her pilot.
Rich (23:06):
Yeah, maybe she found him on Tinder or something. You
never know. She could any otherfunny interview stories that you
can share with us. I don't
Heather (23:17):
know funny but, but the ones that are probably my
favorite. I had someone I hired,and this was years ago, and they
were so excited and gratefulbecause it was their dream, and
they finally made it. Theyfinally made it, and they hugged
me and my interview partner, andthey cried, and they said, Thank
you so much. I never thoughtthat I was gonna get to do what
(23:39):
I do, because they had adifferent backstory, and that
was probably my favorite. So,yeah, yeah, that's amazing.
Yeah, when people cry in frontof me, I won't tell you I'm a
sympathy crier. We'll cry withyou. So
Unknown (23:53):
say I'm a crier. Yeah, we love crying. You started boo
hoo and and Heather
Andrew (24:00):
is gone. I love that story. My second time around, I
literally, I'd been escorted outof so many rooms that I got put
in an elevator with a recruiterat the end of the day, and like
I was being ridden down theelevator, and I just broke down
in the elevator, and he waslike, what's wrong? And I was
like, I'm so used to this. Isaid it was so nice to meet you.
(24:22):
Thank you for the day. Yeah, Iwas so ready to be escorted out,
and the next thing I know, I'mbeing taken into an HR room, and
I was like, bawling, and myparents get on a flight with
him, like, six months later, ora year later, or whatever,
because they're on their travelbenefits. And he was like, Oh my
God, I know your son. He like,cried like a baby. It is. My mom
was like, what? And he was like,no, no, no, no. And, like, the
(24:44):
best way, like, you could tellhe's been trying for this for so
long, but you know, as aregional flight attendant, like,
it's really hard to, like,transition out of that. And I
had been trying for so long thatby the time I got the job that I
have, I, like, literally put mein an elevator, and I was, like,
bawling because I knew. I wasdone. I knew that that was how,
Unknown (25:02):
oh yeah, you really, you really,
Heather (25:04):
right. Are just like, well, right? I guess they
don't like me, yeah,
Andrew (25:11):
turns out they love me.
That's, that's my thing. Keepgoing, right, keep trying, yeah,
you know you have to, you haveto it really. I mean,
truthfully, it is a it is atiming issue, just as much as it
is an experience issue,
Heather (25:25):
just and, you know, I often tell myself this just
about with anything is what isfor you will not pass you by,
just again. But keep at it. Whatis for you will not pass you by.
Rich (25:35):
Sage advice, really, is I really, I mean, it's so
universal, like it just worksfor everything I've always
believed in that, like, youreally just have to lean into
whatever the universe sends yourway, like, Absolutely it's meant
to be. It's gonna happen. And Iknow it's cliche, but it's the
damn truth. It's
Andrew (25:50):
not because we're universe people. That's how we
live our lives. Yeah, every day.
Yeah, yeah. It's really, reallytrue, absolutely. Okay, any
other hot Gus or tips you wantto share with us.
Heather (26:03):
I think that's it for now. Yeah, unless you have any
more that you want me to share,I think that's it. Yeah,
Rich (26:09):
don't the major, major interview related questions. Um,
but wait before we let you go,Heather, I want to know how you
all met. Because did you guystrain together? We did, yes, you
did train together. We did backwhen you were, yeah, little
babies, little babies. We were,we were little babies,
Andrew (26:27):
yeah, you were 19. I was 20. Well, we met in
introductions for training. Wegot a new higher class together.
We've been flown from ourrespective cities. I don't know.
I don't remember the exactmoment that we met, but I did
tell you, like, without a shadowof a doubt, the moment I knew I
(26:49):
was gonna love Heather for therest of my life. Okay, so when
did we meet Heather?
Heather (26:54):
Okay, so I remember it was after, like, you know, they
bring us in. We're in our bluesand blacks than we do the whole
day. And then I remember we wereall walk, I think we were
walking to the store, and youhad on a pink polo, like an eyes
on polo, oh for sure, with thecollar popped up.
Andrew (27:11):
There was probably two polos with the both of the
collars popped up, if I knowthere
Unknown (27:15):
was a blue one underneath.
Was that when he had the
Andrew (27:20):
spiky hair, probably red with some blonde in it,
Heather (27:24):
so it was dark. But you had, you had, like the the
frosted tip, I could
Unknown (27:29):
visualize it, seen the pictures, and I had a pink
Andrew (27:33):
Justin Timberlake. I look like another Backstreet
Boy,
Heather (27:37):
but yeah. And you had, I think, a red flip phone. And I
had a pink flip phone, and Ithink my phone rang, and it was
an 80s ringtone. Sure was,because back in the day you
could have everybody, yeah, andI believe it was Sledgehammer by
Peter Gabriel, which is for you,it was, if you ring my phone
now, that's still my ringtone.
Rich (27:58):
If you ring my phone now, if my phone makes any noise,
it's going right out the window.
Do not make a sound.
Heather (28:03):
Yeah, I don't. I don't have it on it like that anymore,
but, like, if I were to need it,but, and we just kind of, like,
started talking about music and80s music, and then I think we
locked arms, and that was it.
And we were friends. We werefriends from there, yes, and
we've been friends since, but
Andrew (28:21):
when we started training, they put us in a hotel
room, because, you know that thecompanies run multiple classes
at a time, most of them havesome sort of dorm situation. The
dorm was full, so we got put ina hotel room and we were hanging
out in a boardroom. About a weekinto training, we got
transitioned to the dorm rooms.
Okay, we do my sweet, sweetsouthern friend Heather was a
(28:42):
pauld by the living conditions.
Well, I don't blame her. Nobodywants to live in a dorm, so she
we didn't have Uber at the time,so she took a taxi cab to the
nearest Walmart, where she gotbleach and all of the cleaning
supplies. She spent her entireper diem check from training on
(29:04):
cleaning supplies to come cleanher room from top to bottom. It
took everything in me to keepHeather from purchasing, not
renting, purchasing the carpetcleaner to come
Heather (29:20):
I was going to that store, you know how they have
the big shampoo out front. I waslike, I've got to get that. And
my roommate, bless her, she Itook all the bed stuff off, and
I was like, don't sit on thatbed, because my grandmother was
always, always taught me, like,you know, clean. And if the your
socks are black with dirt, youknow that's an unclean place,
(29:41):
and my feet were, my socks areblack dirt. You're not I'm
washing everything. I washed allthe bad stuff. I cloroxed all
the dishes. I'm
Andrew (29:52):
100% certain she moved in new mattresses. I I can't
remember for certain, but I'mI'm pretty sure I saw her
walking by the. Pool with amattress.
Heather (30:00):
I mean, I would have, if I had had the money. But they
also had these, these kind ofcreepy looking art pieces of
little kids, like above ourbeds, and I take them down, and
then the the housekeeping wouldcome up and put them back up.
And I was like, these kids arehaunting
Rich (30:18):
me. Hotel artwork is terrifying. Anyway, some of it's
real weird. I
Unknown (30:21):
thought those little
Andrew (30:22):
brother and her roommates, brilliance, though,
helped me pass training.
Because, you know, when you haveto like, place, the emergency
equipment, right, like yourtests, or whatever you have to
like, you know, you get thoseairplane diagrams where you have
to like, write in whereeverything belongs. I walk into
their room right before thistest, and there's a giant
picture graph of an airplane.
Like, they just put the wholething on the plane, like, on the
(30:45):
wall. Instead of this artwork,they like, put up an airplane.
So they just lay in bed andstare at it and be like, that's
where that goes, where thatgoes. Yeah, that's where that
goes. And pro tip, right there?
Yeah? Oh, pro tip, yeah. That'samazing, yes. And every time we
went into their rooms. That'swhat we did. We like, sat in the
room, and we're like, and thisis where this is and where's
that. And we were alwaysstudying, always, I mean, you
(31:06):
are in training,
Heather (31:08):
yeah, but we would just be like, in the car, be like,
Okay, tell us this briefing. Wewould do it right. But do you
remember, I have to bring thisup, how, when they were talking
about pre flighting, how we allthought, I don't know how we're
going to get this prey flightdone in this like, 15 minutes,
four hours. I've never theplane. We're going to be delayed
(31:31):
because I'll be back here.
Andrew (31:32):
Just so you know, pre flights is where we like, run
through the airplane and checkall the equipment before we're
safe to fly. It's like a safetycheck that we do. And in
training, they're like, tellingyou all the things you have to
look at, it, all the equipment,and you're like, I'm never gonna
get it done in five minutes.
Like, I can't do it because
Heather (31:46):
you're reading your manual. But I've got a
Unknown (31:52):
couple times sure
Heather (31:54):
is the gage. That's an FPS. So
Rich (31:59):
then it gets easy. Did your your hotel bleach
situation? Did that ease up asyou started flying and staying
in some hotels that were maybequestionable, or were you kind
of OCD about cleaning thosehotel rooms when you started
Heather (32:13):
flying? So that was really my big dose there of
anxiety. But once we startedstaying in different places, it
got
Rich (32:19):
okay. Now, of course, it was really just that bad of a
place. It
Heather (32:23):
was really just, you know, it was, I wouldn't say it
was terrible or bad, but I hadonly been at home in my in my,
no, that's fair, my parents inmy grandparents house, where, if
bleach was involved, it had tobe pretty terrible. I had just
knew what my grandmother wouldI'm
Andrew (32:38):
sure it's not as bad, but I have no doubt that Heather
has a pack of Clorox wipes inher bag right now to, like, wipe
a toilet when she gets to ahotel. Why
Heather (32:45):
you? Why you gotta call me? It's one
Andrew (32:53):
of my favorite memories I've never, never. It's with the
day that I fell in love withHeather. Well, well,
Rich (32:59):
Heather, we want to play a game with you that we're gonna
start playing with all of ourguests, and since you are a
first official guest on ourpodcast, we want to play a
little game with you. So we'regonna do a quick calling across
check, calling and cross check.
And it's a lightning round ofjust fun questions to kind of
Andrew (33:16):
ask you. So don't put a lot of thought into it. Just
scream the first thing thatpops, whatever,
Heather (33:20):
exactly, and I am ready.
Rich (33:23):
All right, I will go first window
Andrew (33:25):
or aisle, aisle, favorite hotel chain on
layovers. Oh, Hilton,
Rich (33:32):
most underrated layover city I've had
Heather (33:35):
a good time in, like Des Moines, but also, but, but I
feel like, you know, I don'twant to take that answer. Love
it that one, and I would say,Where's another place that I've
had a good time at? There's,like, Manchester, New Hampshire
one. There was, like, a reallygood restaurant that we had a
(33:56):
great time at. Yeah,
Andrew (33:57):
airport you dread flying through, like, connecting in
Heather (34:02):
sometimes anywhere in the Northeast after three
o'clock. You're
Rich (34:06):
not wrong. You're not lying. You're not wrong. There
go to airport, meal or snack.
Heather (34:13):
Okay, I don't feel allowed to sound brand name, but
Starbucks and then snack I liketo get, like grapes, if they've
got fresh fruit, yeah? Okay,
Andrew (34:23):
healthy. So not beef jerky.
Unknown (34:29):
No, I'm aware bingo.
Andrew (34:33):
Favorite aircraft type,
Heather (34:36):
you know, my my baby was the Embraer 145 my little
longer, but I can't fall asleepturbo prop, though that's the
only plan I can fall asleep onas a turbo prop,
Rich (34:47):
yeah, lulls you to sleep.
It does favorite song on yourtravel playlist, right now,
Heather (34:53):
right now. Oh, you're y'all are gonna laugh at me.
Probably great. Bulls by Nellie,right now, yeah, that's what
I've been bumping all right intoit if I'm be bopping through the
airport, probably,
Rich (35:15):
oh yeah, you're painting a picture here, right? I'm very
selective. This is why we loveHeather.
Andrew (35:21):
Passenger behavior that instantly gives you the ick,
Heather (35:26):
oh, gosh, if the flight attendant comes around and asks
somebody Okay, would you mindputting your bag or do this? And
someone argues like thathappened today, and it took
everything in me to be like, youknow, you're not in charge here.
Put your knitting underneath theseat for 15 minutes. You're not
(35:50):
gonna die. You're not gonna die.
If you don't have that, you
Andrew (35:52):
may actually cost someone else to that's the part
that I don't understand. Like,why are you arguing with this?
We don't like telling you Yeah,but sorry, your answer is going
to cause a rant. Go
Rich (36:04):
so much for us to fail miserably at that we should
start a podcast. What's one itemthat is always in your carry on?
Heather (36:15):
Always in my carry on is going to be this is so random
Ziploc baggies. You just neverknow when you need them. Oh,
because, like, you get a you geta good breakfast, and you're
gonna be gone for the day. I'mgonna get some mayonnaise
packets and some of them hardboiled eggs or flying
Andrew (36:31):
with somebody the other day who made fun of my item.
It's tinfoil for the samereason, that's squares of tin
foil
Heather (36:41):
over your coffee or whatever. Correct
Andrew (36:44):
last question, what's one? What's your dream
destination that you would loveto travel to but haven't yet?
Heather (36:50):
So I would really, really, really, really want to
go to Greece. I want to go toGreece so bad. I highly
recommend
Unknown (36:56):
it. I just everything
Heather (36:57):
that I've ever seen about it, just that the colors
of the sea, absolutely thebeautiful architecture. Take me
there now. It is
Rich (37:06):
as magical in person, if not more than the photos.
Honestly, it really is justthat, yeah,
Unknown (37:12):
yeah. Absolutely live there. You know,
Andrew (37:15):
food, you know, Rich and I travel for food. The food,
it's the colors the sea, thepeople, but the food, you have
to go to
Heather (37:25):
Greece. Oh, done. Let's go now.
Andrew (37:29):
Well, Heather, we thank you so much for being here with
us. Thank you, Heather, thankyou for sharing your experience
and advice. We appreciate you somuch, particularly for flying
all the way here today just tohang out with us this evening. I
know
Rich (37:43):
it means the world to have you. Thanks for coming on our
show.
Heather (37:46):
Thank you so much for having me. I'm so excited I'll
be using staff traveler now fromnow on.
Rich (37:53):
Thank you all for tuning in this time. We really
appreciate you guys being here,and we want to give a special
shout out to our Patreonsubscribers. If you haven't
joined us yet, go topatreon.com/two guys on a plane
to support our show and join anamazing community of people.
We've got tons of behind thescenes footage, extra bonus
clips and content. We've gotexclusive merch, early access to
(38:15):
new episodes, and, yes, evenvirtual happy hours with yours
truly. Come hang out with us andjoin the community, and thank
you so much for supporting ourshow. We could not do this
without you. If you likedtoday's episode, go ahead and
share it with a friend or leavea review, and we will see you
next time.
Andrew (38:30):
Join us for more humor, heart and stories from our
beverage cart
Rich (38:34):
Bye, bye. This episode was brought to you by staff
traveler, the number one non revapp if you travel on standby
tickets and are looking to makeyour journey easy and stress
free, check out the stafftraveler app in the Apple App
Store or Google Play Store.
Visit staff traveler.com/twoguys to learn more and sign up
Buzz Burbank (38:55):
an ironic media production. Visit us at I R O N,
I C, K, media.com, you.
You ever wondered what your flight attendants are
really talking about behind thegalley curtain? Welcome
Andrew (00:06):
to Two guys on a plane.
Your go to podcast for aninsider look at flight attendant
life.
Rich (00:11):
We're your hosts, rich and Drew and we're here to tell you
what really goes on at 35,000feet.
Andrew (00:16):
So sit back, relax.
We're ready for takeoff. Hifriends. Welcome back to two
guys on a plane. Today is a veryspecial day for us. Well, very
special in many ways. One, it'sour release day, and we are very
excited to be leaving the studiohere, and we are gonna head to
our release party. And we are soexcited for all of you to see
what we've been working on. Andbecause it's our release party,
(00:40):
we have so many friends in town.
One of our very good friends,Heather is in the studio with us
today, and we are very excitedto have a conversation with her
little story about Heather. Sheis originally from Knoxville.
She was born and raised inKnoxville, and now resides in
Chicago. Heather and I actuallystarted at our first airline
(01:04):
together. So welcome Heather. Weare so excited to have you here.
Welcome Heather. Welcome to Twoguys on a
Heather (01:10):
plane. Thank you so much for having me on I'm so
excited to be here. Let me startoff by saying how proud I am of
you guys. Oh, you ever you'redoing it? Look at you guys. We
are.
Rich (01:19):
We're doing the damn thing. You're doing the damn
thing. So Heather, before we getinto your story and kind of
everything going on with youthese days, how was your flight
in?
Heather (01:27):
Flight in was really good. Thank you so much for
asking. Chicago's not
Rich (01:32):
too bad of a flight to Philly, right?
Heather (01:34):
It wasn't there was actually a seat open. Oh, that's
Rich (01:37):
beautiful. Yeah. Did you non Rev? I did, of
Heather (01:39):
course, of course. I Non rev everywhere.
Rich (01:41):
See, we're the same way people like buy tickets, and I'm
like, No,
Heather (01:46):
I will get creative. I will go wherever I need to 100%
Rich (01:48):
Yeah, do you use staff traveler?
Heather (01:51):
What's staff traveler?
I don't know what that is.
Rich (01:54):
Staff travel. This is amazing. So staff traveler is
like your life preserver when itcomes to non rev travel, it is
an app that you download. It'scompletely free. You can pay for
credits if you want, but it iscompletely free. So basically,
it's an app where you searchcity pairings and wherever
you're trying to go. You coulddo connections, you can do all
that sort of stuff. And yousearch. It populates all the
(02:18):
flight information foreverywhere that you're trying to
go, all the airlines, all theflights, and you can select
requests for which flight youwant to look at loads for. So
even if it's not your airline,you can look at loads for
whatever airlines. You know howthey have those, like Facebook
groups, and it's like you'rewaiting forever for somebody to
get back to you. Oh, yeah. Thisis all like, kind of already
done for you. Sometimes it takesa minute for them to get back to
you, but you put in requests, itgives you seats. How many are in
(02:40):
economy? How many are in firstclass? All this stuff. And then
it's such a game changer.
Because, like, when you'repanicked, and you're especially,
like, Chicago, Philly, you gotso many airlines that do that
route, so it's like, Okay, Ican't get on this airline. Let
me run over to this airline. ButI don't even know if they have
seats. Should I even run over tothis terminal? Like, let me
check staff traveler. So it's agame changer. And you can put in
loads for your own airline.
(03:00):
Like, people put in requests,and whatever airline you work
for, you can go in and they'llput in requests, and you can
answer them and earn creditsthat way. That's my
Andrew (03:09):
favorite part of this app. Like, I know it takes
credits to like, get loads, butyou earn the credits by like,
answering. So there is anincentive for people to answer
your on like Facebook, like,with loads, with magic staff
traveler, yeah, there's anincentive for people to answer
you quickly, because they getcredits to get loads for
themselves.
Heather (03:27):
Well, that's exciting.
Now I'm going to be downloadingthat app, yes, so that I can
look so I can have all theknowledge and where I'm going.
That's really cool.
Rich (03:37):
And they sponsor our show, and they've been so good to us,
and this podcast literallycouldn't happen without them. So
we are so grateful for them, andyou all should download staff
traveler as well. Go to two guyson up. Nope, that's actually not
the website at all. That's ourwebsite. Notice, staff
traveler.com/two guys, and youcan download the app for
yourself and let us know howamazing it is. We'd love to hear
(03:57):
your feedback about it as well.
So
Heather (04:00):
awesome.
Andrew (04:01):
So again, thank you, Heather for being here with us
today. We really appreciate it.
Thank you. Thank you fortraveling in to coming out with
us tonight. It's so it's such apleasure to have you here. I
know that I mentioned in yourintro that we started flying at
the same time, but tell us alittle bit about what drew you
to aviation?
Heather (04:22):
Oh, well, so I was all of 19, which is hard to believe,
because I look 19 now, you do 22you know, I was going to school
and I, you know, college, well,I was taking two classes and
really skipping most of it, justbecause I was like, I don't want
to go. And I remember I washaving lunch with my dad, and he
(04:44):
said, Heather, I found thisnewspaper ad hateful. Yes, I
answered a newspaper ad.
Andrew (04:49):
Age yourself. We don't.
I did it already. You don't haveto talk about the newspaper
you're
Rich (04:54):
calling back an earlier episode of our show where I made
fun of someone in this room
Andrew (04:59):
taking. Wanted to talk about the newspaper part of all
of this.
Heather (05:05):
So and he said, you know, if you're not, if you're
not gonna go to school, then youneed to get you a job with
benefits. And I'm not teen. Idon't know what benefits are.
I'm like, okay,
Andrew (05:15):
so you heard flight benefits, and thought those are
the only benefits that I need.
Well, I
Heather (05:19):
just said, Okay, well, my dad is, you know, he's gonna
kill me if I, you know, if Itell him I'm not going to
school, he wouldn't have killedher. He wouldn't know. He
wouldn't have, but he was, hejust had this very, very dark
stare. And so I went to an openhouse in Knoxville, read a an
announcement, and made it allthe way through the rounds, and
(05:40):
they said, Well, what airport Doyou want to fly out of? And I
said, Well, this one. She said,Well, we, we can't fly you out
here. The nearest one is, isAtlanta. And I said, Okay, I've
never flown before, because myfirst time on an airplane was,
Andrew (05:55):
I need you to roll it back. Say one more time for
everybody.
Heather (05:58):
So my first time on an airplane Is this real life? Was
my dad driving me to Atlanta andgetting on that airplane going
to flight attendant training?
And I thought, well, I betterget used to this. So little
fearless Heather, 19 year old,was I really thank her for that,
because it's led me to, youknow, being in the industry for
almost 20 years and meeting andmeeting awesome people. So
Rich (06:20):
were you little fearless, Heather? Were you afraid of
flying when you first got onthat plane? Or were you like,
let's do it.
Heather (06:26):
I was, I wasn't scared at all. I just got on that
airplane. I thought, Oh, well,
Rich (06:29):
this will be, this will be cool. Caution to the wind. Let's
live my life. Yeah,
Heather (06:33):
I can ride. I was like, Well, I can, I can ride on the
plane. I can't read in a car. SoI wonder if I can read on this
airplane. It makes me sick. WillI be able to read? But I was
chatting the whole time with thepeople sitting next to me.
Andrew (06:45):
So funny. I love that.
Yeah, so you're no longer aflight attendant. You have
transitioned. You're now arecruiter. I am, yeah. How long
did you fly?
Heather (06:55):
So flew for about 12 and a half years, and then been
in recruiting for about sevennow, so
Andrew (07:01):
wonderful, yeah, well, that's why we have Heather here
today. We are going to talkabout interview tips. Yeah,
Rich (07:08):
yeah. There are so many ways to get into the aviation
world, and the interview processis such a wild journey and
varies so much for people. So wefigured we bring in our little
expert here. I know Heatherdoesn't love that word when I
use it, because she's like, No,no, don't hold me accountable.
But I'm not an expert. She isthe biggest expert in airline
(07:28):
recruiting
Andrew (07:29):
stuff because, as I told you a few weeks ago, I answered
a newspaper ad and was basicallylike, if you follow all of these
steps, you definitely have ajob. So yeah, I can't even
attempt to tell you how tointerview these days,
Rich (07:43):
yeah, but now you're on the other side of the table. I'm
on the other side. So what madeyou go from flight attendant to
recruiting? Well, it was, it
Heather (07:49):
was kind of a fate situation. The airline that I
was working for, it was aregional at the time, not the
regional that we met at, butthey were, they were
overstaffed, and I was lookingfor something else, like, what
can I do? Admin looked on ourwebsite, and they were looking
for recruiters, and they said wewould like flight attendants,
because at the time, I washiring pilots. And they said,
(08:12):
Well, we, you know, flightattendants know the schedule,
the personality. And so Ithought, well, they can only
tell me, No fearless Heatheragain, and so I interviewed and
started and got into recruitingthat way. Learned a lot, for
sure, that's amazing. Yeah,enjoyed it.
Andrew (08:29):
Do you think your experience as a flight attendant
has, like, helped or hinderedyou in this new role? I
Heather (08:37):
think it's helped me a lot. Because what, what I would
say is that even as a flightattendant, just fly around, you
learn so much about theindustry, and I learned a lot
about different, differentairlines, different, you know,
ways of the business, what tolook for, you know, hearing
hearing people talk that weren'tflight attendants, you know,
(09:00):
like pilots or gate agents oranything like that. Just just
talk and and learning that way.
I feel like my experience as aflight attendant did help me,
and my aviation experience, too,with with hiring. So it's
helpful to be able to one relateto the people on the other side
of the table. I mean, again, I'mnot at the time, and when I was
a recruiter for pilots, I wasn'ta pilot, but being able to have
(09:20):
that knowledge and be able togo, Oh, I know where you worked,
okay, I know what what that is,yeah, I love that. Yeah, I
really
Andrew (09:30):
do. I'm glad that you were able to take your
experience as a flight attendantand turn it that way. Yeah, it
makes me really happy.
Heather (09:38):
I think with being a flight attendant, something that
I do want to acknowledge is thatwe even flooded tenants. You
they you have to work with verylimited resources, and there's a
lot of stuff that you kind offigure out. So true, yeah, but
as a flight attendant, youreally learn a lot about being
resourceful and figuring thingsout yourself. So because I
Andrew (09:57):
don't think people realize how many hats we
actually. Wear. Oh, my God, it'sso true. I mean, I know that we
try to limit our job, butrealistically, we wear all the
hats all
Rich (10:07):
the time well, and even with all those hats, like we
have so many different rolesthere that also that there's so
many facets to each of thoseroles too. It's like people
don't realize, okay, yes, we'retrained in x, y and z, but then
there's so many scenarios andsituations that arise outside of
that scope, and it's like, okay,I have to think fast. So like,
you need exactly it wasinnovative and creative because
(10:30):
you're up there, you you don'thave technology, per se. Oh, I
mean, we do way back in the daywhen we were answering newspaper
ads
Buzz Burbank (10:37):
together,
Andrew (10:40):
like we had the resources that we have now. But,
I mean, you've got somebodywho's missing their connection
because they're trying to get toa funeral, and so you're trying
to play the role of a customerservice agent to help someone
figure out how they might fixthe situation before they get
down so they're knowledgeable ofwhat's going on. There's just so
many hats that you're actuallywearing with, like, very, very
limited resources. You're 100%
Heather (11:02):
correct. Yeah. I mean, and again, I've had training to
do what I do. I didn't justfigure it out. Nobody was like,
here you go, learn this system.
But just having the knowledgejust around, you know, being
able to actually have thatbefore going into it is really
kind of cool,
Rich (11:17):
yeah. So what's one thing?
I mean, obviously, you'reprobably looking for certain
personality types when it comesto, you know, hiring agents,
hiring pilots, hiring groundpeople, and then when it comes
to hiring flight attendants.
Like, what's one thingspecifically that you're looking
for when you're looking atflight attendants and like,
what? What makes you go? Thisperson's got it, this person's
(11:38):
gonna kind of do it well,
Heather (11:40):
well, I think being yourself is super important in
any role that in this, this cango out to, not the aviation
industry. I think being yourselfis important because, you know,
people who are on the other sideof the table, if they're so
nervous, you know, it's hard toget their authentic self and
their and get a good, you know,read from them. I remember one
(12:03):
time I was interviewing and theperson on the other side of the
table, I was so nervous that myteeth were chattering, and at
that time, I didn't know, butthey were just like smiling at
me. And I thought they didnothing to try and call me down.
And I thought, if I'm ever inthat position, I want to make
sure that I'm keeping the personcomfortable. Yeah, so, and I
know it's very a lot of people,especially when you go to if
(12:26):
it's your dream to be a flightattendant, your dream job
wherever, there's a lot ofpressure, like, I can't mess
this up. That's so true, and sodon't worry if you mess it up.
We're not looking for a perfectperson. We're not looking for
perfection. We just want you tobe yourself. Of course, you
know, you have to be able tohave that customer service in
any role, really, in aviation. Ithink, of course, people who
(12:49):
like, we just talked about thosepeople that can they make those
quick decisions with safety asthe top priority? Because, you
know, we like we said, you know,we're flight attendants. People
only see the.co pouring and the,you know, telling you not that
you can't put your bag there,but really it's, it's safety
that we that is our number onething. So can they do this but
(13:12):
also act in a safe manner,right?
Rich (13:14):
I, and I never really thought about it from your
perspective. I've personallynever done in your recruiting,
but I really love what you saidabout it's not necessarily just
what we're looking for in thesepeople. It's like that we as
recruiters need to be like, asupportive, safe space for this
person to feel like they can bethemselves. Because, like, I
think back on my interviews, andI did a couple different airline
interviews, and I remember oneof them, this guy, it just made
(13:37):
me feel so small, like the wayhe spoke to me, I was like, I
hate every minute of this. Iwant to get out. And then the
interviewer actually got hired.
The person interviewing me mademe feel so comfortable and like,
welcome. And I felt like at homethere in that interview. So I
just felt like we could have acandid conversation about, you
know, the job, and aboutquestions and things like that.
(13:57):
So I never thought about that.
But that's awesome that you areable to, like, do that for
people. Because I think, youknow, people get nervous during
interviews all the time, andit's like, so normal, and you
think, oh, that's gonna shoot medown, like, that's gonna make me
not get this job. But, you know,going into it, it's nerve
wracking.
Heather (14:15):
It is especially, you know, the flight attendant
interviews. You know, if you're,you're looking to get in the
industry or do interviews. Iknow everybody's reading
everything on the internet, andeverything on the internet from
the moment you walk in the door,or even riding the shuttle over,
everybody is watching. And sothat does give a lot of fear to
(14:36):
people. And I would just say, ifyou get in that interview room
and you are nervous, it's okayto say, Hey, I'm just gonna take
a sip of this water, just for amoment, and answer that question
for you. So it's okay to, like,gather yourself, but I we know
that you're nervous. We get it.
We know because we've been onthe other side of the table at
some point, even if we'vethey've recruiters, not been a
(14:57):
flight. Tenant before they'vehad to interview. So most of us
on the other side, myselfincluded, can be kind of a hot
mess,
Rich (15:07):
relatable. I'm like, I
Heather (15:10):
like cheese. That's my fun fact. You know what I mean?
Rich (15:13):
I mean loving cheese is definitely a great fun. Yes, it
is sharp cheddar. Can you answerthat question for us, though,
are they really watching you onthe shuttle? Are they watching
you on your flight to yourinterview? Is that all true?
Well, you know, I do, you know,or for, like, a confidential
file situation,
Heather (15:30):
for me, I'm in the, I'm in the interview room, so I'm
the one, you know, yeah, yeah.
And again, I hire for, for morethan just flight attendants, but
I've, I've been, you know, inthe interview room. So I'm
separate from from the big thingI just go and get the candidates
saying
Andrew (15:44):
is, assume you're being watched. Don't act like you're
being
Heather (15:53):
watched. Again. I'll just say, just be yourself, you
know. But be professional, justlike any any place that you
would go into, you know,
Andrew (16:02):
so hot tip number one, be yourself. Be yourself. Any
other hot tips?
Heather (16:05):
Be yourself, you know, especially if you're coming to
an interview and you know it'sgoing to be a long day, put some
snacks in your bag. Bring awater, but yeah, just just, if,
just be prepared. Have extracopies of resumes and cover
letters and be organized. Youknow what I mean? Like, look, I
did that. Yeah,
Unknown (16:25):
I didn't, I
Heather (16:27):
don't even think I had a resume. I probably, like,
wrote it on Word or something. Ididn't know I was just like, I
didn't have a 10 yearbackground. I had, I literally
Andrew (16:36):
made this comment the other day. Yes, we were talking
about how we became flightattendants, and this was part of
it, because they, like, we, wegot to the interview room,
right? They put an applicationin front of you, and you're
trying to fill it out, and thenthey want a 10 year background
history, work history, which Iprobably didn't have, but I also
I didn't have, like, screenshotsor Google or addresses and
(16:59):
things like, I'm over here,like, stressing that this,
instead of putting, like, thecorrect address, like, I
transpose something for theaddress of the company that I
worked for. Oh, yeah,
Unknown (17:09):
I'm like, I don't know the fax number. I think I was on
my so much. Yes, no
Andrew (17:18):
way. They stress so much your work history and your
criminal record that I was like,Oh, my God, I need to put down
every speeding ticket that I'veever like. And so in 1996 I got
this one speeding I wasn'tdriving them. Just yeah,
Heather (17:38):
no, yeah, no, we weren't driving in 1996 Yeah, be
yourself.
Be yourself. Be organized. Beorganized. Have extras. Have
extras. And my big one, itdoesn't matter if it's aviation
related or not, but whereveryou're going to interview,
research the company. Oh, pleasedo that. Sure. Research crucial,
(17:59):
that is, it is because you needto figure out what company or
what area that you really feellike you can represent. Do you
want to go in there? Do you, ifyou look at their values, look
at find out what their cultureis like, Can is that a place
that you could put a uniform onand represent like? Is that, you
(18:20):
know. Do you feel like you coulddo that? Yeah. Also, what's
important to you is a goodcorporate social responsibility.
Important to You. Are they doingthe things that you want, you
know, right? Things like that.
So I think that also you got tofind out why, why do you want to
work for that company? Becausethey're going to ask, you know,
and why do you want to do thatjob. I'm
Unknown (18:40):
sure they want specifics. They want specifics.
Andrew (18:43):
Yeah, sounds like because you pay well, is not a
good enough answer. Well,
Heather (18:53):
that is fair. I need a job, right? We Yep,
Andrew (19:00):
because when I went into mine, because you put an ad in
the newspaper, was enough reasonfor my dad
Heather (19:07):
just clicked it out because I didn't have a
laminator. Yeah, but that, andthen, of course, you know this
being, you know, flightattendant centric, I would say
that if you have the desire tobe a flight attendant, they will
ask you, why would you like tobe a flight attendant? So if you
(19:29):
could formulate your answer,besides loving people and
traveling because everybodyloves people, I can't count
them. Many times people havetold me they love people. I was
like, Well, okay,
Andrew (19:44):
yeah. I didn't say that, yeah. My second interview, I got
asked that question, and I didnot say that I love people. I
did say that I
Heather (19:49):
love to travel. I mean, honestly, that's why we're all
here. I mean, it's yeah, we'reall here for that.
Rich (19:53):
That's been such a cliche in the industry for so long. I
really thought people would havegiven up on saying that
Andrew (19:58):
by now. I truly answered. I talked. The rate
people, because they are anecessity for me to do my job,
and I love to travel. And
Heather (20:06):
y'all know me, I've probably made a little jokey
joke, and I went, I love people,and I like to travel. And then I
said, No, really, and then gavethem my answer. So yeah.
Rich (20:16):
I mean, yeah, starting that off as a joke is is
obviously a cute way to do it.
But some of these people areserious, and it's like every
airline is so different to like,you can't just go in with
generic, canned answers. Youreally do need to know about the
company. Like we joke as flightattendants around the world, we
all do the same thing, but whenyou start breaking it down,
like, schedules, destinationservice procedures, even
emergency procedures, commands,like, all these things were
(20:39):
different. So it's like youreally got to know, Is this the
place you want to be? Yeah,well, and for
Andrew (20:44):
one to five hours a day, or even more, if you're flying
long haul flights, but youfigure you're putting on a
uniform and you are going to bethe representative for that
company. Do you align with thatcompany? And can you sell that
brand? Because you are now theposter child? Yeah, you're
selling that company. Yeah,
Rich (21:02):
you're representing times your airline merges with
another. You don't have a choicein that anymore,
Andrew (21:12):
and you keep trying to bring your old airline into the
new airline.
Rich (21:16):
So you you mentioned all of these kind of hot tips and
the dues of the interview. Whatare some things that have stood
out to you or interviews thatyou've had with, like, red flags
where you immediately are like,Oh, this person's a no. Like,
don't do this in an interview.
Heather (21:33):
Well, I think, you know, for me, I'm assessing a
lot of things. You know, you'relooking at your you know, one
customer service experienceyou're looking at, you know, can
they are they? Do they have theability to make quick decisions,
like we were talking about, canI trust them to make a quick
decision when it really matters?
And I think we know what we'retalking about. So what? I put my
(21:55):
family on an airplane with themas well, but I will be honest.
You know, sometimes, you know,people will will interview
several times for the position.
And I do believe timing is a isa thing. So if you, if you don't
get it the first time, keep atit, keep going. Learn from your
interview, find out what youneed. I would say, you know, I
(22:18):
don't really have a whole lot ofred flags. Is just dependent
upon the candidate, but, but,yeah, making sure that you can
do the job and know why you wantto do it is
Andrew (22:27):
really here we are wanting the hot gas. I know not
gonna give it to us. She's sopeaceful.
Heather (22:31):
Well, I will say that the one answer for me, I said,
you know, we we asked, you know,why would you like to be? And
she said, I want to marry apilot. And I thought, and
afterwards I was go home, Isaid, I really appreciate her
honesty. Yeah, she, she wassuper honest about it. Thought,
(22:52):
you know, if you move forward, Ihope,
Rich (22:55):
did she get the job? Um,
Heather (22:58):
I'm gonna, I'm gonna politely decline, I'm gonna
politely decline
Andrew (23:03):
back, but gosh, I hope she got her pilot.
Rich (23:06):
Yeah, maybe she found him on Tinder or something. You
never know. She could any otherfunny interview stories that you
can share with us. I don't
Heather (23:17):
know funny but, but the ones that are probably my
favorite. I had someone I hired,and this was years ago, and they
were so excited and gratefulbecause it was their dream, and
they finally made it. Theyfinally made it, and they hugged
me and my interview partner, andthey cried, and they said, Thank
you so much. I never thoughtthat I was gonna get to do what
(23:39):
I do, because they had adifferent backstory, and that
was probably my favorite. So,yeah, yeah, that's amazing.
Yeah, when people cry in frontof me, I won't tell you I'm a
sympathy crier. We'll cry withyou. So
Unknown (23:53):
say I'm a crier. Yeah, we love crying. You started boo
hoo and and Heather
Andrew (24:00):
is gone. I love that story. My second time around, I
literally, I'd been escorted outof so many rooms that I got put
in an elevator with a recruiterat the end of the day, and like
I was being ridden down theelevator, and I just broke down
in the elevator, and he waslike, what's wrong? And I was
like, I'm so used to this. Isaid it was so nice to meet you.
(24:22):
Thank you for the day. Yeah, Iwas so ready to be escorted out,
and the next thing I know, I'mbeing taken into an HR room, and
I was like, bawling, and myparents get on a flight with
him, like, six months later, ora year later, or whatever,
because they're on their travelbenefits. And he was like, Oh my
God, I know your son. He like,cried like a baby. It is. My mom
was like, what? And he was like,no, no, no, no. And, like, the
(24:44):
best way, like, you could tellhe's been trying for this for so
long, but you know, as aregional flight attendant, like,
it's really hard to, like,transition out of that. And I
had been trying for so long thatby the time I got the job that I
have, I, like, literally put mein an elevator, and I was, like,
bawling because I knew. I wasdone. I knew that that was how,
Unknown (25:02):
oh yeah, you really, you really,
Heather (25:04):
right. Are just like, well, right? I guess they
don't like me, yeah,
Andrew (25:11):
turns out they love me.
That's, that's my thing. Keepgoing, right, keep trying, yeah,
you know you have to, you haveto it really. I mean,
truthfully, it is a it is atiming issue, just as much as it
is an experience issue,
Heather (25:25):
just and, you know, I often tell myself this just
about with anything is what isfor you will not pass you by,
just again. But keep at it. Whatis for you will not pass you by.
Rich (25:35):
Sage advice, really, is I really, I mean, it's so
universal, like it just worksfor everything I've always
believed in that, like, youreally just have to lean into
whatever the universe sends yourway, like, Absolutely it's meant
to be. It's gonna happen. And Iknow it's cliche, but it's the
damn truth. It's
Andrew (25:50):
not because we're universe people. That's how we
live our lives. Yeah, every day.
Yeah, yeah. It's really, reallytrue, absolutely. Okay, any
other hot Gus or tips you wantto share with us.
Heather (26:03):
I think that's it for now. Yeah, unless you have any
more that you want me to share,I think that's it. Yeah,
Rich (26:09):
don't the major, major interview related questions. Um,
but wait before we let you go,Heather, I want to know how you
all met. Because did you guystrain together? We did, yes, you
did train together. We did backwhen you were, yeah, little
babies, little babies. We were,we were little babies,
Andrew (26:27):
yeah, you were 19. I was 20. Well, we met in
introductions for training. Wegot a new higher class together.
We've been flown from ourrespective cities. I don't know.
I don't remember the exactmoment that we met, but I did
tell you, like, without a shadowof a doubt, the moment I knew I
(26:49):
was gonna love Heather for therest of my life. Okay, so when
did we meet Heather?
Heather (26:54):
Okay, so I remember it was after, like, you know, they
bring us in. We're in our bluesand blacks than we do the whole
day. And then I remember we wereall walk, I think we were
walking to the store, and youhad on a pink polo, like an eyes
on polo, oh for sure, with thecollar popped up.
Andrew (27:11):
There was probably two polos with the both of the
collars popped up, if I knowthere
Unknown (27:15):
was a blue one underneath.
Was that when he had the
Andrew (27:20):
spiky hair, probably red with some blonde in it,
Heather (27:24):
so it was dark. But you had, you had, like the the
frosted tip, I could
Unknown (27:29):
visualize it, seen the pictures, and I had a pink
Andrew (27:33):
Justin Timberlake. I look like another Backstreet
Boy,
Heather (27:37):
but yeah. And you had, I think, a red flip phone. And I
had a pink flip phone, and Ithink my phone rang, and it was
an 80s ringtone. Sure was,because back in the day you
could have everybody, yeah, andI believe it was Sledgehammer by
Peter Gabriel, which is for you,it was, if you ring my phone
now, that's still my ringtone.
Rich (27:58):
If you ring my phone now, if my phone makes any noise,
it's going right out the window.
Do not make a sound.
Heather (28:03):
Yeah, I don't. I don't have it on it like that anymore,
but, like, if I were to need it,but, and we just kind of, like,
started talking about music and80s music, and then I think we
locked arms, and that was it.
And we were friends. We werefriends from there, yes, and
we've been friends since, but
Andrew (28:21):
when we started training, they put us in a hotel
room, because, you know that thecompanies run multiple classes
at a time, most of them havesome sort of dorm situation. The
dorm was full, so we got put ina hotel room and we were hanging
out in a boardroom. About a weekinto training, we got
transitioned to the dorm rooms.
Okay, we do my sweet, sweetsouthern friend Heather was a
(28:42):
pauld by the living conditions.
Well, I don't blame her. Nobodywants to live in a dorm, so she
we didn't have Uber at the time,so she took a taxi cab to the
nearest Walmart, where she gotbleach and all of the cleaning
supplies. She spent her entireper diem check from training on
(29:04):
cleaning supplies to come cleanher room from top to bottom. It
took everything in me to keepHeather from purchasing, not
renting, purchasing the carpetcleaner to come
Heather (29:20):
I was going to that store, you know how they have
the big shampoo out front. I waslike, I've got to get that. And
my roommate, bless her, she Itook all the bed stuff off, and
I was like, don't sit on thatbed, because my grandmother was
always, always taught me, like,you know, clean. And if the your
socks are black with dirt, youknow that's an unclean place,
(29:41):
and my feet were, my socks areblack dirt. You're not I'm
washing everything. I washed allthe bad stuff. I cloroxed all
the dishes. I'm
Andrew (29:52):
100% certain she moved in new mattresses. I I can't
remember for certain, but I'mI'm pretty sure I saw her
walking by the. Pool with amattress.
Heather (30:00):
I mean, I would have, if I had had the money. But they
also had these, these kind ofcreepy looking art pieces of
little kids, like above ourbeds, and I take them down, and
then the the housekeeping wouldcome up and put them back up.
And I was like, these kids arehaunting
Rich (30:18):
me. Hotel artwork is terrifying. Anyway, some of it's
real weird. I
Unknown (30:21):
thought those little
Andrew (30:22):
brother and her roommates, brilliance, though,
helped me pass training.
Because, you know, when you haveto like, place, the emergency
equipment, right, like yourtests, or whatever you have to
like, you know, you get thoseairplane diagrams where you have
to like, write in whereeverything belongs. I walk into
their room right before thistest, and there's a giant
picture graph of an airplane.
Like, they just put the wholething on the plane, like, on the
(30:45):
wall. Instead of this artwork,they like, put up an airplane.
So they just lay in bed andstare at it and be like, that's
where that goes, where thatgoes. Yeah, that's where that
goes. And pro tip, right there?
Yeah? Oh, pro tip, yeah. That'samazing, yes. And every time we
went into their rooms. That'swhat we did. We like, sat in the
room, and we're like, and thisis where this is and where's
that. And we were alwaysstudying, always, I mean, you
(31:06):
are in training,
Heather (31:08):
yeah, but we would just be like, in the car, be like,
Okay, tell us this briefing. Wewould do it right. But do you
remember, I have to bring thisup, how, when they were talking
about pre flighting, how we allthought, I don't know how we're
going to get this prey flightdone in this like, 15 minutes,
four hours. I've never theplane. We're going to be delayed
(31:31):
because I'll be back here.
Andrew (31:32):
Just so you know, pre flights is where we like, run
through the airplane and checkall the equipment before we're
safe to fly. It's like a safetycheck that we do. And in
training, they're like, tellingyou all the things you have to
look at, it, all the equipment,and you're like, I'm never gonna
get it done in five minutes.
Like, I can't do it because
Heather (31:46):
you're reading your manual. But I've got a
Unknown (31:52):
couple times sure
Heather (31:54):
is the gage. That's an FPS. So
Rich (31:59):
then it gets easy. Did your your hotel bleach
situation? Did that ease up asyou started flying and staying
in some hotels that were maybequestionable, or were you kind
of OCD about cleaning thosehotel rooms when you started
Heather (32:13):
flying? So that was really my big dose there of
anxiety. But once we startedstaying in different places, it
got
Rich (32:19):
okay. Now, of course, it was really just that bad of a
place. It
Heather (32:23):
was really just, you know, it was, I wouldn't say it
was terrible or bad, but I hadonly been at home in my in my,
no, that's fair, my parents inmy grandparents house, where, if
bleach was involved, it had tobe pretty terrible. I had just
knew what my grandmother wouldI'm
Andrew (32:38):
sure it's not as bad, but I have no doubt that Heather
has a pack of Clorox wipes inher bag right now to, like, wipe
a toilet when she gets to ahotel. Why
Heather (32:45):
you? Why you gotta call me? It's one
Andrew (32:53):
of my favorite memories I've never, never. It's with the
day that I fell in love withHeather. Well, well,
Rich (32:59):
Heather, we want to play a game with you that we're gonna
start playing with all of ourguests, and since you are a
first official guest on ourpodcast, we want to play a
little game with you. So we'regonna do a quick calling across
check, calling and cross check.
And it's a lightning round ofjust fun questions to kind of
Andrew (33:16):
ask you. So don't put a lot of thought into it. Just
scream the first thing thatpops, whatever,
Heather (33:20):
exactly, and I am ready.
Rich (33:23):
All right, I will go first window
Andrew (33:25):
or aisle, aisle, favorite hotel chain on
layovers. Oh, Hilton,
Rich (33:32):
most underrated layover city I've had
Heather (33:35):
a good time in, like Des Moines, but also, but, but I
feel like, you know, I don'twant to take that answer. Love
it that one, and I would say,Where's another place that I've
had a good time at? There's,like, Manchester, New Hampshire
one. There was, like, a reallygood restaurant that we had a
(33:56):
great time at. Yeah,
Andrew (33:57):
airport you dread flying through, like, connecting in
Heather (34:02):
sometimes anywhere in the Northeast after three
o'clock. You're
Rich (34:06):
not wrong. You're not lying. You're not wrong. There
go to airport, meal or snack.
Heather (34:13):
Okay, I don't feel allowed to sound brand name, but
Starbucks and then snack I liketo get, like grapes, if they've
got fresh fruit, yeah? Okay,
Andrew (34:23):
healthy. So not beef jerky.
Unknown (34:29):
No, I'm aware bingo.
Andrew (34:33):
Favorite aircraft type,
Heather (34:36):
you know, my my baby was the Embraer 145 my little
longer, but I can't fall asleepturbo prop, though that's the
only plan I can fall asleep onas a turbo prop,
Rich (34:47):
yeah, lulls you to sleep.
It does favorite song on yourtravel playlist, right now,
Heather (34:53):
right now. Oh, you're y'all are gonna laugh at me.
Probably great. Bulls by Nellie,right now, yeah, that's what
I've been bumping all right intoit if I'm be bopping through the
airport, probably,
Rich (35:15):
oh yeah, you're painting a picture here, right? I'm very
selective. This is why we loveHeather.
Andrew (35:21):
Passenger behavior that instantly gives you the ick,
Heather (35:26):
oh, gosh, if the flight attendant comes around and asks
somebody Okay, would you mindputting your bag or do this? And
someone argues like thathappened today, and it took
everything in me to be like, youknow, you're not in charge here.
Put your knitting underneath theseat for 15 minutes. You're not
(35:50):
gonna die. You're not gonna die.
If you don't have that, you
Andrew (35:52):
may actually cost someone else to that's the part
that I don't understand. Like,why are you arguing with this?
We don't like telling you Yeah,but sorry, your answer is going
to cause a rant. Go
Rich (36:04):
so much for us to fail miserably at that we should
start a podcast. What's one itemthat is always in your carry on?
Heather (36:15):
Always in my carry on is going to be this is so random
Ziploc baggies. You just neverknow when you need them. Oh,
because, like, you get a you geta good breakfast, and you're
gonna be gone for the day. I'mgonna get some mayonnaise
packets and some of them hardboiled eggs or flying
Andrew (36:31):
with somebody the other day who made fun of my item.
It's tinfoil for the samereason, that's squares of tin
foil
Heather (36:41):
over your coffee or whatever. Correct
Andrew (36:44):
last question, what's one? What's your dream
destination that you would loveto travel to but haven't yet?
Heather (36:50):
So I would really, really, really, really want to
go to Greece. I want to go toGreece so bad. I highly
recommend
Unknown (36:56):
it. I just everything
Heather (36:57):
that I've ever seen about it, just that the colors
of the sea, absolutely thebeautiful architecture. Take me
there now. It is
Rich (37:06):
as magical in person, if not more than the photos.
Honestly, it really is justthat, yeah,
Unknown (37:12):
yeah. Absolutely live there. You know,
Andrew (37:15):
food, you know, Rich and I travel for food. The food,
it's the colors the sea, thepeople, but the food, you have
to go to
Heather (37:25):
Greece. Oh, done. Let's go now.
Andrew (37:29):
Well, Heather, we thank you so much for being here with
us. Thank you, Heather, thankyou for sharing your experience
and advice. We appreciate you somuch, particularly for flying
all the way here today just tohang out with us this evening. I
know
Rich (37:43):
it means the world to have you. Thanks for coming on our
show.
Heather (37:46):
Thank you so much for having me. I'm so excited I'll
be using staff traveler now fromnow on.
Rich (37:53):
Thank you all for tuning in this time. We really
appreciate you guys being here,and we want to give a special
shout out to our Patreonsubscribers. If you haven't
joined us yet, go topatreon.com/two guys on a plane
to support our show and join anamazing community of people.
We've got tons of behind thescenes footage, extra bonus
clips and content. We've gotexclusive merch, early access to
(38:15):
new episodes, and, yes, evenvirtual happy hours with yours
truly. Come hang out with us andjoin the community, and thank
you so much for supporting ourshow. We could not do this
without you. If you likedtoday's episode, go ahead and
share it with a friend or leavea review, and we will see you
next time.
Andrew (38:30):
Join us for more humor, heart and stories from our
beverage cart
Rich (38:34):
Bye, bye. This episode was brought to you by staff
traveler, the number one non revapp if you travel on standby
tickets and are looking to makeyour journey easy and stress
free, check out the stafftraveler app in the Apple App
Store or Google Play Store.
Visit staff traveler.com/twoguys to learn more and sign up
Buzz Burbank (38:55):
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I C, K, media.com, you.
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