Voices of Experience - PFAC Podcast
Welcome to the Voices of Experience podcast, a podcast dedicated to sharing powerful stories from patients and their families, showcasing the importance of patient-centered care. Presented by Tampa General Hospital's Patient and Family Advisory Council, each episode dives deep into real-life experiences, offering insights into the challenges, triumphs, and transformative moments in healthcare. Join us as we explore the human side of medicine, where empathy, collaboration, and care are at the heart of every story. Whether you're a patient, a healthcare provider, or simply interested in the stories that shape our medical community, the Voices of Experience podcast offers a unique perspective on the journey to healing and hope. We are always looking to grow and add more advisory councils. So far, we have advisory councils the following areas: Cancer Inst., Women's Inst. Children’s Hosp., Rehabilitation Services, Digestive Diseases Inst., Neuroscience Inst., Story Corps and so many more. PFAC Mission The mission of the Patient and Family Advisory Council is to be a passionate advocate for communication and collaboration between patients, families, caregivers, and healthcare providers to promote an exceptional patient experience at Tampa General Hospital. PFAC Vision Our vision is to continually improve the patient experience through the delivery of the highest standards of comprehensive and compassionate care at Tampa General Hospital. Value Statement We will communicate constructive ideas, thoughts, and philosophies efficiently and with total neutrality.
Episodes
In honor of Lipedema Awareness Month, this episode of Voices of Experience features advocate and patient Julie Quinn, who shares her personal journey living with lipedema—a misunderstood and often misdiagnosed condition.
Julie opens up about the emotional and physical challenges she faced before finally receiving the diagnosis, and how that moment of clarity empowered her to become an advocate for others. This episodes explores the ...
In this special recap episode of Voices of Experience, guest host Vincent A. Lanci returns to reflect on the first half of Season 2, offering key takeaways and personal insights from Episodes 1 through 5. From the power of storytelling to the impact of high-quality, compassionate care, this conversation revisits the voices and moments that have shaped this season so far.
Catch up on the episodes featured in this recap:
In this deeply personal episode of the Voices of Experience podcast, host Amber Washington sits down with Advisor Kyle Pukylo, a dedicated Patient and Family Advisory Council (PFAC) advisor at Tampa General Hospital, who shares how a routine primary care visit turned into a life-saving encounter.
What began as a standard appointment quickly escalated when his primary care provider urged him to go to the emergency department, leading...
In this powerful episode of Voices of Experience podcast, host Amber Washington sits down with leaders Tiffany Brown and Megan Lenahan from Tampa General Hospital to explore the topic of compassion in healthcare.
Inspired by the groundbreaking book Compassionomics by Dr. Stephen Trzeciak and Dr. Anthony Mazzarelli, this conversation explores how compassion is a critical component of delivering high-quality care. Tiffany and Megan sh...
In this heartfelt episode of the Voices of Experience podcast, host Amber Washington sits down with Justin and Kim Park, who share their powerful journey of navigating life as parents of a son who spent time in the Jennifer Leigh Muma Neonatal Intensive Care Unit (NICU) at Tampa General Hospital (TGH), followed by the joy of welcoming twin daughters. Their story is one of resilience, hope, and the unwavering support of the TGH NICU...
In this episode of Voices of Experience podcast, host Amber Washington sits down with Tampa General Hospital leaders Dr. Peggy Duggan, Chief Medical Officer and Chief Physician Executive, and Dr. Laura Haubner, Chief Quality Officer, to explore what it truly means to deliver quality and high reliability in healthcare.
They discuss how these principles are more than just operational goals; they are the foundation of Tampa General Hos...
In honor of National Donate Life Month, this powerful episode of Voices of Experience highlights the inspiring journey of Advisors Michael and Debbie Lundberg, living kidney donors who turned personal compassion into a life-saving gift.
Join host Amber Washington as she sits down with Advisors Michael and Debbie Lundberg to discuss what motivated them to donate, how the experience changed their lives, and why they continue to advoca...
In the season finale of Voices of Experience podcast, host Amber Washington sits down with Tampa General Hospital leaders Lara Klick, Patient Experience Officer, and Kristen Kellar, Manager of Patient and Family Engagement. Together, they explore the transformative journey of patient-centered care at TGH, highlighting the legacy, evolution and impact of the Patient and Family Advisory Council (PFAC).
This episode offers a powerful i...
In this episode of the Voices of Experience podcast, host Amber Washington sits down with Betsy Delgado, a Financial Assistance Specialist at Tampa General Hospital, to explore the vital role of financial support in patient care. Betsy shares her journey to TGH, the wide range of services offered by the Financial Assistance Department, and how her team helps patients focus on healing rather than financial stress. From Medicaid, the...
In this special episode, advisor Vincent Lanci reflects on the powerful themes and stories from episodes 5–7 of the Voices of Experience podcast, showcasing the impact of patient and family voices at Tampa General Hospital.
October 04, 2024 - Season 1 Episode 5
Advisor vs Volunteer: Understanding the Difference and Their Impact on Patient Care (Click here to listen)
In this episode of the Voices of Experience podcast, host Amber...
Empowering Patient Voices: Tampa General Hospital Leaders Engage the PFAC to Drive Meaningful Change
In this episode, host Amber Washington talks with TGH leaders Amy Matthews and Kristin Maier about their work with the Inpatient Holds Steering Committee and how it’s enhancing patient care in the emergency department. They discuss how Tampa General Hospital is using insights from the Patient and Family Advisory Council (PFAC) to improve communication and provide “care and comfort” in non-traditional spaces within the hospital. Hea...
In this heartfelt episode of the Voices of Experience podcast , host, Amber Washington, speaks with father and son, Randy and Andrew Chambers, as they share their profound journey through Tampa General Hospital. Andrew reflects on his 45-day fight against COVID-19, facing unimaginable challenges with resilience and the support of his family. Randy offers insights from his dual roles, first as a dedicated caregiver for his family an...
In this episode of the Voices of Experience podcast, host Amber Washington sits down with PFAC advisor Matthew Peeples, whose magical day at Disney took a dramatic turn with a life-altering seizure on I-4. This pivotal moment led Matthew to Tampa General Hospital, where exceptional care transformed his journey in ways he never anticipated. Listen as Matthew shares how the magic of Disney gave way to the life-changing experiences at...
In this episode of Voices of Experience, host Amber Washington takes a closer look at how Tampa General Hospital (TGH) goes above and beyond to prepare for and respond to hurricanes like Helene and Milton. From cutting-edge technology to the unwavering dedication of their team members, TGH ensures that patients receive life-saving care even in the most severe storms. Learn how their hurricane preparedness directly supports patients...
In this episode of the Voices of Experience podcast, host Amber Washington explores the key differences between an advisor and a volunteer in a healthcare setting. While both roles are essential to the patient care experience, volunteers offer hands-on support and bring passion to the table. Advisors provide strategic guidance in shaping policies, improving quality, and advocating for change. We'll explore the key differences...
In this special episode, we take you behind the scenes of the first three episodes of the Voices of Experience Podcast. Get an inside look at the creation, inspiration, and impactful conversations that have shaped the series so far. From highlighting the Leaders of the Women’s Institute and Muma Children’s Hospital to a deep dive into Accessibility in Healthcare with ADA Coordinator Justin Stark, this episode reflects on the key ta...
In this episode of the Voices of Experience podcast, we are joined by Justin Stark, ADA Coordinator at Tampa General Hospital.
Justin discusses his role in ensuring that the hospital remains accessible to all patients, families, and visitors, in alignment with the Americans with Disabilities Act (ADA).
We explore the challenges and successes of creating an inclusive environment, the importance of accessibility in healthcar...
We’re excited to bring you an insightful conversation with two leaders shaping the future of healthcare at Tampa General Hospital:
Amanda Holbrook – Director of Patient Services for the Women’s Institute at Tampa General Hospital
Michael Parsons – Director of Strategic Operations for the MUMA Children’s Hospital and Women’s Institute at Tampa General Hospital
In this episode, we delve into the world of pa...
Welcome! The highly anticipated first episode of the Voices of Experience Podcast from Tampa General Hospital's Patient and Family Advisory Council (PFAC) is here!
This week, we set the stage for an incredible season to come.
- What is the PFAC
- Get to know your fantastic host, Amber Washington
- What the season episodes will look like
- How you can get involved, and so much more.
Happy listening, and enjoy the show! Le...
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