Navigating chaos with calm.
In episode one, Tim Conrad interviews Brie Thorsteinson-Ogle, an expert in strategic behavioural communication, about their experiences managing communications during the brutal 2023 British Columbia wildfires.
Brie discusses the critical importance of building trust, simplifying complex processes, and effectively engaging with communities under duress.
Together, they explore the power of listening and adapting in crisis situations, emphasizing that every gap identified is an opportunity for better solutions and community healing.
Listen For:
04:50 - Simplifying Complex Processes
08:37 - Building Trust and Credibility
18:07 - The Power of Listening
31:19 - Team Support and Psychological Safety
See the graphics and documents discussed in this episode
Documents and images
Guest: Brie Thorsteinson-Ogle
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