YOURCXC: BRINGING THE HUMAN BACK IN CUSTOMER EXPERIENCE

In this video, I uncover the truth behind rising customer expectations and why many big businesses are struggling to keep up. From digital transformation and siloed systems to outdated customer journey strategies, I break down the key reasons behind the disconnect — and what you can do to deliver a better Customer Experience.👉 If you’re a business owner, CX lead, or just passionate about improving your customer journey, this is a ...

In this video, I explore how Augmented Reality (AR) is revolutionising the retail industry by transforming the customer journey and enhancing customer experience. Discover how AR can help your business increase customer satisfaction, boost sales, and create personalised shopping experiences.

🚀 In This Video, I Cover:

✅ How AR is transforming the shopping experience with virtual try-ons

✅ Real-world examples of brands using AR to ...

First impressions can make or break your startup — and that’s where customer experience comes in. In this video, I share practical CX strategies that help early-stage businesses build loyalty, boost engagement, and turn new customers into lifelong advocates.

From personalising the customer journey to handling complaints with confidence, these hacks are designed to help you stand out in a crowded market — even on a startup budget.

💡 ...

From your morning coffee to your next tech upgrade, US tariffs are quietly reshaping how—and what—we buy. But what does this mean for the Customer Experience?

In this video, I break down how tariffs impact the Customer Journey—from rising prices to disrupted product availability—and explore how businesses can adapt with strategies that protect customer trust.

✅ What are tariffs, and why do they matter?

✅ How do they affect your da...

Retail is evolving—and fast. In this video, we explore how the customer experience is becoming the most powerful driver of success in the modern retail landscape. From the rise of e-commerce and omni-channel strategies to AI-driven personalisation and ethical sourcing, the future of retail is customer-centric.🚀 Whether you're a retail leader, store owner, or startup founder, understanding the customer journey and creating intentio...

Customer feedback isn't just helpful—it's essential. In this video, I’ll walk you through how to use real customer insights to spark innovation, improve your services, and elevate the entire Customer Journey. Whether you're running a small team or managing a growing business, feedback can be your greatest competitive edge.We’ll cover: ✅ Why customer feedback matters✅ Smart ways to collect feedback✅ How to analyse and categorise fee...

The metaverse is no longer a distant future—it’s happening now. In this video, I explore how brands are reimagining the Customer Experience through immersive, interactive, and personalised digital spaces like Meta’s Horizon Worlds and Microsoft Mesh.✅ Discover real-world examples from brands like Nike, Gucci, and Adidas.✅ Learn how the metaverse is transforming the Customer Journey.✅ Understand the opportunities—and challenges—for ...

Want to build deeper connections with your customers? Discover how storytelling can transform your Customer Experience and create meaningful moments along the Customer Journey.

In this video, I break down:

✅ Why human connection matters in business

✅ How stories create emotional engagement

✅ Ways to use storytelling throughout your customer journey

✅ Real-world tips to build trust and loyalty

✅ How to measure the impact of your brand sto...

AI is transforming how businesses connect with customers—but real loyalty still comes from trust, personal connection, and a great Customer Experience.In this video, I break down how to use AI without losing the human touch—covering everything from chatbots and personalisation to ethical AI, loyalty programs, and real-time feedback.

Whether you're just getting started or looking to fine-tune your Customer Journey, this video wil...

If you're a business owner or customer experience professional, understanding the warning signs of a bad customer experience is crucial for growth and success. In this video, I cover the key signs that indicate your brand may not be delivering the best customer journey possible, and how to fix it.

From customer service to personalisation, I explain how these factors impact the overall customer experience. Learn actionable tips t...

In this video, I explore 12 things that ruin a first impression immediately—whether in a business setting, job interview, or customer interaction. First impressions are everything, and they can make or break a relationship in seconds. Want to elevate your customer experience and optimise the customer journey from the get-go? This video is for you!

As Your Customer Experience Consultant, I help businesses refine their approach to mak...

Whether you’re just starting out or looking to elevate your customer service game, these tips will help you deliver outstanding customer experiences and build lasting relationships with your clients.

In this video, I dive into practical strategies that will help you:

✅ Listen actively

✅ Show empathy

✅ Communicate clearly and concisely

✅ Stay positive in challenging situations

✅ Follow up with customers

✅ Continuously improve your customer...

In this episode, I explore the Top 5 Car Brands for Customer Experience in 2025!

From innovative electric vehicles to luxury performance cars, these brands are setting the standard for customer satisfaction and the overall customer journey. Join me as I dive into the experiences offered by Tesla, Lexus, Porsche, BMW, and Rivian, and discover why these brands are leading the way in automotive customer experience.

As Your Customer Exp...

In today’s competitive real estate market, providing an exceptional customer experience is key to building lasting relationships and ensuring success.

In this video, I explore actionable strategies to enhance the customer journey—from personalised service and clear communication to leveraging technology and follow-up service. Learn how to manage customer expectations and build trust with your clients, ensuring they have a smooth, m...

In this episode, I break down the key differences between Customer Experience (CX) and Customer Service (CS)—two crucial elements that impact your Customer Journey. Many businesses focus solely on Customer Service, but a strong Customer Experience Strategy ensures long-term success. Learn how these two work together and how a Consultation with Your Customer Experience Consultant can help you build a seamless experience for your cus...

Valentine’s Day is more than just a holiday for romance—it’s a powerful opportunity for businesses to create unforgettable customer experiences!

In this video, I explore the impact of Valentine's Day on the Customer Experience and how your brand can enhance the Customer Journey with strategies that drive loyalty and build emotional connections.

From meeting expectations to going above and beyond, I share actionable insights on h...

In this episode, I explore seven actionable tips you can use to elevate your Customer Experience. From optimising every stage of the Customer Journey to discovering how a Consultation with Your Customer Experience Consultant can refine your approach, this video has everything you need to start delivering exceptional experiences today.

📌 My mission? Bringing the human back into Customer Experience.

🤝 It’s time to create meaningful ...

🌟 In this episode, I explore how leading UK energy providers, Octopus Energy, British Gas, EDF Energy, E.ON Next & Bulb are transforming their Customer Experience. You’ll discover the strategies they use to optimise every stage of the Customer Journey and how a Consultation with Your Customer Experience Consultant can help your business do the same. ⚡

📌 My mission? Bringing the human back into Customer Experience.

🤝 It’s time...

🌟I am excited to share my latest video on the YourCXC channel—What is Customer Experience with Your Customer Experience Consultant! 🌟

In this episode, I dive deep into the essentials of creating a truly transformative Customer Experience. Learn how important stages of your Customer Journey are and discover how a Consultation can elevate your CX strategy.

💬 Got questions about improving your CX? Drop them in the comments—I’d love...