When AI Comes to Work: How to Evolve, Thrive and Keep Your Job

All Episodes

April 25, 2023 • 28 mins

Worried that AI is coming for your job? From ChatGPT writing emails to Midjourney making up images, it’s easy to think that AI could replace many of us at work. But the reality is, AI’s been part of some workplaces for longer than you might realize, including in call centers. WSJ’s Lisa Bannon takes us inside one call center where the AI bot, nicknamed Charlie, is getting mixed reviews. And researcher Stephanie Bell gives us some advice on using AI as a tool to do our jobs better. Spoiler: it’s all about evolving with new technology. Send us your stories about work and careers! Email aswework@wsj.com, or leave us a voicemail at 212-416-2394. Further Reading: AI in the Workplace Is Already Here. The First Battleground? Call Centers The Jobs Most Exposed to ChatGPT Workplace Report Careers Newsletter Learn more about your ad choices. Visit megaphone.fm/adchoices

Mark as Played

Advertise With Us

Popular Podcasts

Stuff You Should Know

If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.

Law & Order: Criminal Justice System - Season 1 & Season 2

Season Two Out Now! Law & Order: Criminal Justice System tells the real stories behind the landmark cases that have shaped how the most dangerous and influential criminals in America are prosecuted. In its second season, the series tackles the threat of terrorism in the United States. From the rise of extremist political groups in the 60s to domestic lone wolves in the modern day, we explore how organizations like the FBI and Joint Terrorism Take Force have evolved to fight back against a multitude of terrorist threats.

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com

.css-15opob5{left:0;position:absolute;top:0.8rem;} All Episodes

.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}When AI Comes to Work: How to Evolve, Thrive and Keep Your Job