Episode Transcript
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Speaker 1 (00:05):
Welcome to Season five of On the Job, a podcast
about finding your life's work. On the job is brought
to you by Express Employment Professionals, a leading staffing provider
that employees nearly six hundred thousand people annually across more
than eight hundred thirty franchise locations in the US, Canada,
South Africa, Australia and New Zealand. Our vision is to
(00:26):
help as many people as possible find good jobs by
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(00:49):
a job, finding the best people to fill open positions
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At Express, we find people for jobs and companies of
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front office to the c suite. Express Nose Jobs get
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to know Express. This is on the Job, a podcast
about finding your life's work. On the job, is brought
to you by Express Employment Professionals. This season, we're bringing
you stories of folks following their passion to carve their
own career path. To start off this season, I wanted
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to focus on a kind of overlooked occupation, a job
that if you're good at it, people might not know
that you're doing it. All right, I'm according working in sales.
So for this episode, I talked to a guy named
Chris in Baltimore. Chris Lundy forty two years old. Wow.
She He is a clinical oncology specialist, which basically is
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a fancy term for I sell key in your drugs.
Chris has worn a lot of hats besides being a
pharmaceutical rep in his career, but he says that no
matter what it was, he was born to sell, and
so were you. We've all been We've all been selling.
We just didn't know it. If you've ever dated, you've sold,
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you know, maybe not successfully, but maybe not successfully. But
think about that, right, You gotta you gotta a lot
of times you gotta go to someone who's a perfect
stranger and you have to bring that person along a
continuum that makes this perfect stranger. Kiss you. It's all
about relationships. It's all about relationships, man, Thank you that
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that's the that's the point the dating game aside. He's right,
we do all sell each other on ideas constantly. We
convinced people to think about us differently, by how we dress,
by what our social media looks like. And Chris's approach
to sales is that people really can tell when someone's
not being real. I think that everybody has a like
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authenticity radar. I really do. And I think that if
if people sensed it, like, wait a second, this guy
is not some some's fishy about them, I think they
start to close up. You know. He says that's what
sets him apart. There are a lot of salespeople who
will treat their clients like a walking dollar sign and
say anything to sell their product at let I see me.
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I just I can't do any of that stuff. You
gotta be authentic, because again, you're trying to convince someone
to think differently. You're trying to convince someone to behave differently.
It's not hey, here's a pen that I want you
to buy. Give me money, I'll give you this pen.
I'm trying to change your behavior. I'm trying to get
it to the point where every time a patient comes
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in with disease X, you think about me and you
think about my product. That's a behavior. Man. The Chris
you're hearing now, that's the Chris whose job it is
to be likable, to constantly be talking to people, and
generally be pretty extroverted. But growing up just outside of
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d C as a kid, he was a lot different.
I kind of was like a little loner, geek kind
of kid. I love comic books, you know. I remember
my mother used to talk about that. How I could
be in my room and if it weren't for having
to eat food, I could be in my room for
like eight nine hours. Just I didn't pay I didn't
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pay a lot of attention to the real world. My
my mind was always always daydreaming, always all the time.
That was his life for a while, in his own world.
His favorite comic book here was Adam Warlock. He kept
to himself right up until about the tenth grade. I
remember writing an essay. I don't even remember what was
what it was about. The teacher was Mr Howard. It
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looked like he wasn't even sure that I actually wrote it,
Like he may have suspected plagiarism or something like that.
And so and like he took you like he made
you stay after classes thing too, because he thought you
didn't write it. Well, it's not that he was being accusatory.
It was more like disbelief, you know, like where I'm from, man,
Like I'm I'm kind of from like the hood man,
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you know, so you don't get a whole bunch of
uh like writing talent. So I think that it just
really stood out for him. And he pauses and looks
at me. He goes, you're a really good writer. Do
you know that the proof was there? He had one
essay and speech contest before, but he didn't figure it
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was because he was good. I thought other people sucked,
you know. So it took a while to realize, like,
wait a second, Wait a second, Maybe maybe it's not
that everybody else runs slow. Maybe I am actually fast.
I don't know. I just kind of took off. I
just started talking more, sharing the thoughts I had instead
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of suppressing him, and people people you know, liked it.
It worked. This late blooming moment really set him on
the trajectory to where he is now. I don't know.
It just changed overnight, it seemed, and all of a sudden,
I was like Mr. Social extrovert, you know, a type personality,
Homecoming King, captain of the football team. It was. It was.
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It was not gradual. After high school, he went off
to college and got an English degree, where he was
also acting in plays and had his own radio show
on campus. I started to really hone my skills in
terms of communicating and sharing ideas. The first big job
he got out of school before Pharma, was working with
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the Philadelphia Eagles in the PR department media relations, So
everything from setting up interviews Let's say ESPN wanted to
talk to our quarterback or something. You know, um, I
would facilitate that. He was basically the liaison between players
and the public. So his skill set would kick in
during moments where say, he and some players might stop
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at a Wendy's while on the road and inevitably get
crowded by fans asking for autographs. My job one of
the things I had to do. I had to be
the no guy, because you can't have a superstar player,
you know, shutting people down, telling them no. They look bad,
so I had to be the bad guy. Having lived
in Philly myself for a couple of years, I can
say that they're not fans that like being told no exactly.
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And I guess, like, what is the biggest thing you
learned from that job? When like when like nobody wants
to hear this, that or that, Like you gotta win
at the end of the day, what's your record. I've
got an NFC Championship ring. When I pull it out,
people think it's a super Bowl ring because it's big
and it's full of diamonds and stuff. It's not a
super Bowl ring, Like we weren't that proud of that ring.
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It's an NFC Championship ring, which means there was a
ring that was bigger than that, and that's the ring
we wanted. We'll get back to the story in a second. First,
a word from Express Employment Professionals. A strong work ethic
takes pri in a job well done. This is you.
But to get an honest day's work, you need a
call back. You need a job. Express Employment Professionals can help.
(08:11):
We'll connect you to the right company. We're committed to
your success and never charge a fee to find you
a job Express Nose Jobs, get to know Express, find
your location at express pros dot com or on the
Express jobs app. Now back to on the job. After
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the NFL, he wanted to make the leap to pharmaceutical sales,
so he went for a job at Merk, a huge company,
and they basically said, you were in media relations. You
don't have any experience in sales. And I tried. I
had to explain to them, Listen, every day I have
to convince young millionaires, egotistical millionaires, to do things that
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they don't want to do, you know. And if you
don't think that sales, that I and I don't know
what to tell you, you know. And so that that
line actually got me in the door. So he could
obviously talk to talk. But the job isn't selling a
product to the general public. It's selling life saving drugs
to medical professionals. And they don't know you, so the
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trust isn't there. You know, You're you're trying to convince
a doctor to practice a certain way, and this guy
knows that he's got more education than you, he's got
more expertise than you, but he's supposed to listen to
what you're telling him to do like, that's insane. The
marketing department would train reps to go in with fancy
graphs and selling points, but Chris did the exact opposite,
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meeting with doctors for multiple appointments without mentioning his product
at all. And so I started by asking questions like,
what's important to you? What do you not care about?
Tell me about your patients, what are your needs? What
keeps you up in night? Those kinds of things I'm saying,
tell me about you. And then once the relationship be set,
and once that rapport is there, now we can talk
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about what I have to offer and what I what
I can do and you know, provide for you and
your patients. In an old fashioned industry full of reps
just trying to sell cell cell, Chris's authenticity started to
really shine through. And once I saw like my numbers
start to reflect what I was actually doing, I was like,
how about that? I wanted to get Mr Howard on
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the line and tell him. Look, man, he got to
see selling around New York City, where the competition was fierce,
and there was one experience early on in his career
that really stuck with him. So there was this doctor
he was huge He had an office in like a
nice area in New York. I don't remember where this was,
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but it was nice, fancy, nice, pretty office. You couldn't
see this doc. You go in, there's there's other reps
from other companies all over the place. You'd wait for
two hours and still barely even get, you know, ten
seconds with this guy. Chris and other reps noticed that
this doctor was never there on Tuesdays. They all assumed
it was his day all but after some digging, Chris
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found out those weren't his off days. Tuesdays where his
Picking Avenue days. Picking Avenue is the avenue in Brooklyn
that you do not want to go to, right Like,
you gotta have Picking Avenue. You're getting robbed, you getting mugs,
something's going wrong. It's a dangerous part of town. It
turns out that doctor was from a pretty rough neighborhood
and those were his days to give back to the
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community at a small clinic. So Chris decided that's where
he'd go. I understand that I probably probably get my
my wheels and rim stolen from my car, but I'm
going to Picking Avenue and I went in and I
told the receptionist that you know I was a pharmaceutical rep.
And she looked at me like I was an alien,
like what like, we're actually getting a pharmaceutical rep here?
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Like are you sure you want to be here? After
about an hour, he got to see the doctor. He
was so happy. He first first he was shocked because
no one went there, and he was happy that he
was actually getting attention at this location at Picking Avenue
for his patients on Picking freaking Avenue. And then the
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doctor started to criticize farmer reps he'd interacted with, because
they'll always go to the fancy office but never there
because it's not a lot of money in it, right,
you got a lot of patients on like state care
or governmental care. It's not a nice, fun, easy place
to go. And that's how Chris started building a relationship
with this doctor to the point where at the plush office,
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I was able to walk in and reps are like mad,
like what are you doing going back? How's he getting
back there? But that's what he was. I went to
Picking Avenue. I served him where he needed to be served.
I carry that everywhere and go what do you need?
I mean, think about it. Right in sales, you gotta
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use car lot. That car salesman isn't thinking about what
you need. He's thinking about how can I get what
I want out of you? Right, And so if you're
a salesperson but your lead foot is what do you need? Man,
you're just differentiating yourself right there, right off the break.
You're not like the others. So that really gets on
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the point of like, when I think a lot of
people think of sales as a occupation, they probably think
of like they used car guy. But um, to go
back to your comic book days, do think you use
your powers for good? I do? I do, I see
and also work with people who don't. And when we're
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talking about the pharmaceutical industry, we're talking about a lot
of money. So yeah, there there's a lot of negative
stigma you know that comes with it, um, and it's
unfortunate because the people who do do it the right way,
they really are like changing people's lives. Chris started off
in primary care generic drugs, and that he works with
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cancer drugs. It's different. He'll go into an appointment talking
about a drug that could help a particular patient, and
the next appointment that patients no longer with us, you know,
like we can't even pick up on the conversation because
the patient is gone. It's a much more urgent world
over here. There are real stakes involved. This isn't just
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paullen allergy meds. Yeah, yeah, this is this is life
for death over here. Was ever a moment in your
career where you thought, this is why I do what
I do? Um? A couple of years back, we were
at a sales conference and they brought in an elderly
woman who had stage four lung cancer. That's usually uh,
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you know, like all right, see you see you later,
get your affairs in order kind of thing. The woman
told a story about how her grandson was trying to
lift her spirits and made her promise to go skydiving
with him later that year. And now her she was
convinced that she wasn't, you know, gonna be around long.
So sure, Scott, I haven't no problem. And it didn't
matter what he said. He could say we're gonna go
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to Mars, she'd be like, yep. And she was telling
us this story, and then behind her they pull up
the picture of her jumping out of the plane. She
lived because of our drug, and she kept her promise
that she never thought she would have to with her grandson.
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They both jumped out of a plane together. To hear
that story and to see that image, it's like damn, Like, yo,
we really are helping save people's actual lives. Just throwing
a scenario your way. You sold the drug to her
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doctor that saved her life and allowed her to have
this moment, and she never knows your name. How do
you feel about that? M that's all right, that's all right. Yeah,
that's okay. Because um, we won and we went to
the playoffs. We we got the big ring, you know. So, yeah,
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hasn't it hasn't. It doesn't matter. The job got done.
For on the Job, I'm Motus Gray. Thanks for listening
(16:44):
to On the Job, brought to you by Express Employment Professionals.
The season of On the Job is produced by Audiation.
The episodes were written and produced by me Otis Gray.
Our executive producer is Sandy Smallens. The show was mixed
by Matt Noble for audiences studios at the Loft in Bronxville,
New York. Music by Blue Dot Sessions. Find us on
(17:05):
I Heart Radio and Apple Podcasts. If you liked what
you heard, please consider rating and reviewing the show on
Apple Podcasts or rerever. You listen, we'll see you next time.
For more inspiring stories about discovering your life's work, audiation