May 3, 2024 • 6 mins
Chris had his trip screwed up by delayed flights from the airline, and is waiting for some compensation. Well, Danielle calls from the airline with a less than satisfactory attitude.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Don't answer the phone. Elvis Duran, the Elvis Duran phone tap.
Speaker 2 (00:04):
Oh, here comes Danielle with your phone tap.
Speaker 1 (00:07):
All right, dear Elvis. To my fiance, Chris and I
went to Florida and had our flights all messed up.
Due to this, our trip wasn't as great as it
could have been. We've contacted the airlines that have gotten nowhere,
so we're still waiting for some answers. I want you
to call as a representative from the airline and just
mess with my fiance. So I call him and Denise,
his fiance gets in on it.
Speaker 2 (00:27):
Here's what I love about this phone tap.
Speaker 1 (00:28):
You know, every phone tap has a living breathing thing.
Speaker 2 (00:31):
This one. The guy stays very calm, Yeah, very cool
and collected, and then you can hear him when he turns.
Speaker 1 (00:38):
Here's today's phone tap, Chris Campion. Please, it's Cheryl Burke.
I'm calling from I'm calling about a letter sent from
I guess Denise Rizzo. Oh okay, she sent us a
letter obviously about your stay. Do you remember, Yes, I go.
(00:59):
She wanted to know if you could be reimbursed for it. Yeah,
And I'm just calling to tell you that there's no
possible way to do that.
Speaker 3 (01:05):
It's possible.
Speaker 1 (01:06):
No, I mean, obviously it wasn't our fault.
Speaker 3 (01:09):
And so I know, I went through this already with
someone else, and you know, I just decided I won't
use the clutter anymore because.
Speaker 1 (01:16):
Well, that's your choice. I mean, we are the best
air carrier out there.
Speaker 3 (01:19):
Well, you don't have very good customer service.
Speaker 1 (01:21):
Well, sir, you know I can't help mother nature.
Speaker 3 (01:24):
No, I know, well I must. I lost the whole
days vacation. I lest the days pay money I had
to pay for a hotel and night that it wasn't
even down in Florida.
Speaker 1 (01:32):
Maybe if you had flown first class, we could have
done something for you. But unfortunately, you.
Speaker 3 (01:36):
Know, if it's not you, I'm not first class, So
I'm not important.
Speaker 1 (01:39):
I'm not saying you're not important.
Speaker 3 (01:41):
I'm just saying if I would have flown first class,
you could have done something for me.
Speaker 1 (01:44):
I'm just saying that if you had spent a little
bit more money, sometimes we're able to help those people out,
if you know, you know, obviously the people in first
class are a little bit more important than the people
that are not in first place.
Speaker 3 (01:55):
Okay, I understand we want to keep.
Speaker 1 (01:57):
Those customers with champagne tastes and the people who have,
you know, a little bit lower end taste, those are expendable,
more disposable.
Speaker 3 (02:06):
Right now, you're telling me that I'm expendable and that
if I had more money, you would be able to
help me.
Speaker 1 (02:12):
I mean, is there a reason why you didn't fly
first class? Can you not afford it or something?
Speaker 3 (02:16):
You don't even know me, You don't know, you don't
know what i'ms and you don't you don't know anything
about me.
Speaker 1 (02:20):
Well, it sounds like you're not worth that much, to
be honest.
Speaker 3 (02:23):
Huh, thank you very much? Can I what's your name?
Speaker 1 (02:25):
My name is Cheryl Burke.
Speaker 3 (02:27):
I'm very disappointed you know your professional attitude. I don't
want to listen to this anymore.
Speaker 1 (02:33):
And you you were insulted, just like I'm insulted. I mean,
I don't need some ditzy blonde talking to me like that.
Speaker 2 (02:38):
Did you?
Speaker 3 (02:39):
Did you call to argue with me? Because really I don't.
I don't need this. I was inconvenienced and I don't
need to argue with you, Okay, I mean I don't
understand what the point of this call is.
Speaker 1 (02:48):
Okay. The point of this call of this was from
a nasty bitch this letter. Do you mind if I
conference in this Denise person and ask her why she
wrote me set a letter?
Speaker 3 (02:56):
Yes, I do mind because I don't like the way
you're acting. I don't like the way you're talking and
they you know, well, can you hold on professional?
Speaker 1 (03:02):
Can you hold on one second? Please? Hello Denise? This
is Cheryl Burke from the SLIDA. How are you today?
Speaker 3 (03:10):
Sign?
Speaker 1 (03:11):
I have your fiance Chris on the other line. Chris,
are you there?
Speaker 3 (03:15):
Yes, I'm here, and I'm.
Speaker 1 (03:16):
Just calling because I wanted to ask why you would
write such a nasty letter to the company.
Speaker 3 (03:21):
Come on my way to work right now. I really
don't have time today. Just hang up the phone. This
lady is totally unprofessional. She's insulting you, and she's insulting me. Said,
just hang up the phone, you know what. Hold on,
I'm gonna hang up the phone because I am right now.
She called you a ditsy blonde. She said if we
had if we had no money, maybe she would be
able to accommodate us.
Speaker 1 (03:42):
Are you that stupid? Do you really think you were
going to get anywhere with this letter?
Speaker 3 (03:45):
You talk to me that way. I don't have time
for you, Okay. I have to make a living. Okay,
My living isn't calling up and insulting people that this
is this is what I get from from my represent
I don't have a customer servers.
Speaker 2 (03:56):
Are you're kidding me? Are you kidding me?
Speaker 1 (03:57):
Why are you so angry? Sir?
Speaker 3 (04:00):
Where you're sorting? You're calling my girlfriend and did a
Ditsie broy my fliend saying I'm no that not even
my girlfriend I see, I say it, Ditsie Bron.
Speaker 2 (04:06):
You're telling me that I'm expendable because and I gave
you business, I'm expendable.
Speaker 3 (04:11):
Are you out of your mind?
Speaker 2 (04:12):
What kind of what kind of professional organization are you?
What kind of corporation? Lauge corporate corporation are you? I
was inconvenience here, I was inconvenience.
Speaker 3 (04:20):
And then I was treated miss food.
Speaker 2 (04:22):
I was treated wrongly at the primedy events had happened.
Speaker 3 (04:26):
I write a letter and I get a call back
and with.
Speaker 2 (04:29):
An argument, sir, a christomers service.
Speaker 3 (04:32):
What was in it? The volume you're feeling that.
Speaker 2 (04:34):
Is your mind?
Speaker 3 (04:35):
Are you out of your mind?
Speaker 1 (04:36):
Sir? Listen? Your fiancee is still on the phone and
she's here.
Speaker 3 (04:41):
You call her a ditchy bron Who are you?
Speaker 2 (04:43):
Who are you a g The first first definition of
customer service of being professionals? Do you you need to
go back to school?
Speaker 1 (04:54):
Man?
Speaker 2 (04:54):
Excuse you need to go back to school.
Speaker 1 (04:56):
You need it.
Speaker 3 (04:56):
You must be some kind of you must be at
the beginning industry. So that's not how you're true to customer.
This is how you're true to customer. You're not get
a customer eye right like this, sir? Can you want
to work? Listen shovel, I will be writing a letter
about you. I'm very bump.
Speaker 2 (05:10):
I'm even more disappointed with about and everybody on the jobs.
Speaker 3 (05:13):
Right now.
Speaker 1 (05:13):
Your fiance is still on the phone and she's hearing
you act like a lunatic.
Speaker 3 (05:17):
I'm not. I'm not acting like lunatic. You can't me
to the point of my blooks boiling.
Speaker 1 (05:21):
Now, okay, I'm putting you on hold.
Speaker 3 (05:23):
No, no more, I gotta go back to work. Enough.
We'll not have anything. We're always alving anything, so forget it.
Speaker 2 (05:29):
Wait, this is very important in somb I don't have.
Speaker 1 (05:34):
This is very important. We're just phone tapping you. This
is Danielle Mon arrow and you've just been phone tapped.
Speaker 2 (05:44):
Be crazy.
Speaker 1 (05:45):
I'm gonna be Elvis Duran's phone tap. This phone tap
was pre recorded permission granted by all participates the Elvis
Terran phone tap only on Elvis Duran in the Morning
Show
Don't answer the phone. Elvis Duran, the Elvis Duran phone tap.
Speaker 2 (00:04):
Oh, here comes Danielle with your phone tap.
Speaker 1 (00:07):
All right, dear Elvis. To my fiance, Chris and I
went to Florida and had our flights all messed up.
Due to this, our trip wasn't as great as it
could have been. We've contacted the airlines that have gotten nowhere,
so we're still waiting for some answers. I want you
to call as a representative from the airline and just
mess with my fiance. So I call him and Denise,
his fiance gets in on it.
Speaker 2 (00:27):
Here's what I love about this phone tap.
Speaker 1 (00:28):
You know, every phone tap has a living breathing thing.
Speaker 2 (00:31):
This one. The guy stays very calm, Yeah, very cool
and collected, and then you can hear him when he turns.
Speaker 1 (00:38):
Here's today's phone tap, Chris Campion. Please, it's Cheryl Burke.
I'm calling from I'm calling about a letter sent from
I guess Denise Rizzo. Oh okay, she sent us a
letter obviously about your stay. Do you remember, Yes, I go.
(00:59):
She wanted to know if you could be reimbursed for it. Yeah,
And I'm just calling to tell you that there's no
possible way to do that.
Speaker 3 (01:05):
It's possible.
Speaker 1 (01:06):
No, I mean, obviously it wasn't our fault.
Speaker 3 (01:09):
And so I know, I went through this already with
someone else, and you know, I just decided I won't
use the clutter anymore because.
Speaker 1 (01:16):
Well, that's your choice. I mean, we are the best
air carrier out there.
Speaker 3 (01:19):
Well, you don't have very good customer service.
Speaker 1 (01:21):
Well, sir, you know I can't help mother nature.
Speaker 3 (01:24):
No, I know, well I must. I lost the whole
days vacation. I lest the days pay money I had
to pay for a hotel and night that it wasn't
even down in Florida.
Speaker 1 (01:32):
Maybe if you had flown first class, we could have
done something for you. But unfortunately, you.
Speaker 3 (01:36):
Know, if it's not you, I'm not first class, So
I'm not important.
Speaker 1 (01:39):
I'm not saying you're not important.
Speaker 3 (01:41):
I'm just saying if I would have flown first class,
you could have done something for me.
Speaker 1 (01:44):
I'm just saying that if you had spent a little
bit more money, sometimes we're able to help those people out,
if you know, you know, obviously the people in first
class are a little bit more important than the people
that are not in first place.
Speaker 3 (01:55):
Okay, I understand we want to keep.
Speaker 1 (01:57):
Those customers with champagne tastes and the people who have,
you know, a little bit lower end taste, those are expendable,
more disposable.
Speaker 3 (02:06):
Right now, you're telling me that I'm expendable and that
if I had more money, you would be able to
help me.
Speaker 1 (02:12):
I mean, is there a reason why you didn't fly
first class? Can you not afford it or something?
Speaker 3 (02:16):
You don't even know me, You don't know, you don't
know what i'ms and you don't you don't know anything
about me.
Speaker 1 (02:20):
Well, it sounds like you're not worth that much, to
be honest.
Speaker 3 (02:23):
Huh, thank you very much? Can I what's your name?
Speaker 1 (02:25):
My name is Cheryl Burke.
Speaker 3 (02:27):
I'm very disappointed you know your professional attitude. I don't
want to listen to this anymore.
Speaker 1 (02:33):
And you you were insulted, just like I'm insulted. I mean,
I don't need some ditzy blonde talking to me like that.
Speaker 2 (02:38):
Did you?
Speaker 3 (02:39):
Did you call to argue with me? Because really I don't.
I don't need this. I was inconvenienced and I don't
need to argue with you, Okay, I mean I don't
understand what the point of this call is.
Speaker 1 (02:48):
Okay. The point of this call of this was from
a nasty bitch this letter. Do you mind if I
conference in this Denise person and ask her why she
wrote me set a letter?
Speaker 3 (02:56):
Yes, I do mind because I don't like the way
you're acting. I don't like the way you're talking and
they you know, well, can you hold on professional?
Speaker 1 (03:02):
Can you hold on one second? Please? Hello Denise? This
is Cheryl Burke from the SLIDA. How are you today?
Speaker 3 (03:10):
Sign?
Speaker 1 (03:11):
I have your fiance Chris on the other line. Chris,
are you there?
Speaker 3 (03:15):
Yes, I'm here, and I'm.
Speaker 1 (03:16):
Just calling because I wanted to ask why you would
write such a nasty letter to the company.
Speaker 3 (03:21):
Come on my way to work right now. I really
don't have time today. Just hang up the phone. This
lady is totally unprofessional. She's insulting you, and she's insulting me. Said,
just hang up the phone, you know what. Hold on,
I'm gonna hang up the phone because I am right now.
She called you a ditsy blonde. She said if we
had if we had no money, maybe she would be
able to accommodate us.
Speaker 1 (03:42):
Are you that stupid? Do you really think you were
going to get anywhere with this letter?
Speaker 3 (03:45):
You talk to me that way. I don't have time
for you, Okay. I have to make a living. Okay,
My living isn't calling up and insulting people that this
is this is what I get from from my represent
I don't have a customer servers.
Speaker 2 (03:56):
Are you're kidding me? Are you kidding me?
Speaker 1 (03:57):
Why are you so angry? Sir?
Speaker 3 (04:00):
Where you're sorting? You're calling my girlfriend and did a
Ditsie broy my fliend saying I'm no that not even
my girlfriend I see, I say it, Ditsie Bron.
Speaker 2 (04:06):
You're telling me that I'm expendable because and I gave
you business, I'm expendable.
Speaker 3 (04:11):
Are you out of your mind?
Speaker 2 (04:12):
What kind of what kind of professional organization are you?
What kind of corporation? Lauge corporate corporation are you? I
was inconvenience here, I was inconvenience.
Speaker 3 (04:20):
And then I was treated miss food.
Speaker 2 (04:22):
I was treated wrongly at the primedy events had happened.
Speaker 3 (04:26):
I write a letter and I get a call back
and with.
Speaker 2 (04:29):
An argument, sir, a christomers service.
Speaker 3 (04:32):
What was in it? The volume you're feeling that.
Speaker 2 (04:34):
Is your mind?
Speaker 3 (04:35):
Are you out of your mind?
Speaker 1 (04:36):
Sir? Listen? Your fiancee is still on the phone and
she's here.
Speaker 3 (04:41):
You call her a ditchy bron Who are you?
Speaker 2 (04:43):
Who are you a g The first first definition of
customer service of being professionals? Do you you need to
go back to school?
Speaker 1 (04:54):
Man?
Speaker 2 (04:54):
Excuse you need to go back to school.
Speaker 1 (04:56):
You need it.
Speaker 3 (04:56):
You must be some kind of you must be at
the beginning industry. So that's not how you're true to customer.
This is how you're true to customer. You're not get
a customer eye right like this, sir? Can you want
to work? Listen shovel, I will be writing a letter
about you. I'm very bump.
Speaker 2 (05:10):
I'm even more disappointed with about and everybody on the jobs.
Speaker 3 (05:13):
Right now.
Speaker 1 (05:13):
Your fiance is still on the phone and she's hearing
you act like a lunatic.
Speaker 3 (05:17):
I'm not. I'm not acting like lunatic. You can't me
to the point of my blooks boiling.
Speaker 1 (05:21):
Now, okay, I'm putting you on hold.
Speaker 3 (05:23):
No, no more, I gotta go back to work. Enough.
We'll not have anything. We're always alving anything, so forget it.
Speaker 2 (05:29):
Wait, this is very important in somb I don't have.
Speaker 1 (05:34):
This is very important. We're just phone tapping you. This
is Danielle Mon arrow and you've just been phone tapped.
Speaker 2 (05:44):
Be crazy.
Speaker 1 (05:45):
I'm gonna be Elvis Duran's phone tap. This phone tap
was pre recorded permission granted by all participates the Elvis
Terran phone tap only on Elvis Duran in the Morning
Show
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