The Troubleshooter 4-15-24

Episode Transcript

(00:00):
Yeah, ripped up news need soyou don't have come running. Just as
fast as we can. Shooter isgonna help come Man six is the Troubleshooter

(00:21):
Show. No Tom Martino. Hey, welcome to the show. I am
Tom Martino, solving problems, answeringquestions, taking complaints as I've been doing
for forty five years in Denver.We're here to help you on the longest
running radio show in America with thesame host still on the air. Let's
continue our efforts by taking your callsnow. You can call three oh three

(00:43):
seven one three Talk three oh threeseven one three eight two five five.
That's the studio number. We alsohave the Troubleshooter Network eight hundred three oh
three Martino three oh three six twoseven eight four six six. You can
call that twenty four to seven.We'll uh clear those voicemails, get your
numbers, call you back and getyou on the show so you don't have

(01:04):
to wait. That's three h threeMartino, twenty four to seven, even
while we're on the air now too, So welcome. And then I started
picking up messages on nextdoor and Facebookand Instagram not Instagram, LinkedIn and all
of those messaging places Facebook of coursetoo. As I said, so if
you leave messages there we and anumber we'll call you back as well.

(01:27):
This hour brought to you by Thisis a cool thing, the Castle Rock
Home Show in Douglas County on thefairgrounds. I don't know if you if
you know this or not, butit's one of the largest shows around,
especially this year. Three hundred andthirty three booths or something. It's crazy
and it's right in Castle Rock,Douglas County Fairgrounds, Okay, and they're

(01:49):
going to have all kinds of peoplethere. They have you know, every
contractor you can think of for thehouse. Three hundred and thirty booths,
two buildings. It's starts this Fridayat noon, okay, and then it
runs Saturday and Sunday. So it'sFriday, Saturday, and Sunday at the
Douglas County Fairgrounds. A lot ofour sponsors will be there and it will

(02:13):
be a great time to go.Okay. So that is the castle Rock
Home Show, you know, thathas grown and grown over the years.
It waned a little during COVID,of course, but it's back stronger than
ever this year. So mark itdown, have some fun, it's it's
a really fun show and plenty ofparking and all that. I think it's

(02:35):
way better than the ones they havedowntown. But anyway, let's keep going.
Three oh three seven one three talkthree oh three seven to one,
three eight two five five. I'mgonna go right to the phones. How
about that? Tim wants to talkabout solar. So, Tim, what's
going on in your life? What'shappening with solar? Well, it was

(02:57):
about a year ago. There's abig player shuck from Colorado Springs. There's
a big push for solar panels,and yeah, there's still a big push,
by the way, So what's goingon. So it was also at
the time that the electric rates weregoing all over the place and getting real
high in Colorado Springs, and soI figured, you know what, maybe
this is something worth looking into.And by the way, a good solar

(03:17):
system, I believe is still veryviable. So what happened, Well,
they sold me a solar system thatwas supposed to produce a news they by
the way, you know, I'mat work and I have that information at
home. I don't have it ontop of my head. Okay, So
you said they sold you and youbought a system, and what did they
promise? An average of ten thousandkilowatts a year? And the price,

(03:44):
of course, it was a bitpricey, and I was kind of taken
aback. But they what was yournet after all? Your tax credits?
Well, that's just the thing.I'm not getting any tax credits because of
the way that it was told tome and the way my tax arrangement is
set up with what I do fora living. Okay, let's start this
way. Then, let's start thisway, Tim, what was your gross

(04:05):
price? Just how much was thesystem itself? How much? Thirty eight
dollars? Okay, now, assystems go, that doesn't sound outrageous,
and it was. Did you sayfor ten kilowatt ten year? You mean
ten kill okay, ten thousand watts? Ten kilowatts? Yeah? Okay.

(04:28):
Then I want to know something.What company did Oh did you say you
don't know the company? Right,I've got that information at home. I
don't know. Did they knock onyour door or what? Yes? Okay,
So why are you this is whatI'm curious about. Why are you
not getting tax credits? Because I'ma I'm a private contractor with an LLC

(04:54):
and I'd pay my taxes throughout theyear with was supplies a mileage. And
are you saying that you don't haveany taxes to pay by the end of
the year. I have very littletax obligation. You can sell the tax
credits, but you can you cannot only sell the tax credits. Mark,

(05:16):
but he doesn't have to pay histaxes as he goes. He can
just use the tax credits. Tim, I don't understand. I mean on
a thirty eight thousand dollars system.Okay, if that's truly it, you
know you get thirty percent of that, you understand that, right, and
in fact forty percent if the stuffis purchased in the US. So,

(05:38):
so you have eleven four hundred ifyou tell me you have, It doesn't
matter if you have an LLC oranything. You have personal income tax?
Are you telling me you never payeleven thousand, four hundred dollars in taxes
all year? I went through myI went through all of my taxes with
my receipts and expenses and everything withyou know, they've they've changed the exemptions

(06:02):
now to where they rather you comeout breaking even. And I went through
all of my taxes and receipts andeverything with my tax agent. I said,
oh, yeah, by the way, I bought this thing and I
was told I was going to geta thirty percent rebate on her. She
says, well, that's kind ofmisleading, and I said, excuse me,
Well, it's if you don't paytax, there's no tax credit.
But you are paying tax here,Tim, it doesn't matter when you pay

(06:27):
them. You're paying tax and youget them back. I don't understand.
Are you listen. Are you asingle member LLC? Yes, then it's
a pass through to you, whichmeans you are paying taxes one way or
another. Now, if you're notpaying at least a few grand in taxes,

(06:49):
and you can use these credits forward. How many years can you use?
The mark is at three or fiveor something. Well, here's what
I'm saying, Tim, is thateveryone pays taxes. And if your if
your accountant says you don't pay tax, he's a moron, and you're paying
taxes no matter what. It doesn'tmatter. If you pay him through the

(07:10):
year, you will get a refundfor those taxes that you're paid with a
tax credit. Correct this and thisyear it was roughly four thousand dollars.
Okay, and you'll get another onenext year. But if I don't have
the eleven four hundred dollars by nextmonth, they're going to reamateurize and suddenly
one hundred and twelve dollars payments forthese things, they're going to be one

(07:31):
hundred and fifty something. No,wait a minute, Wait a minute,
they don't and they don't cover allof the electricity. They aren't ten sing
the amount. Tim, I wantto do one thing at a time.
Okay, you're calling about tax credits. Now you're talking about the electricity,
and I don't know if it's justbuyers and Morston. You hate the system,
and maybe you got a bad system. But let's take one issue at
a time. So you're telling methe thirty eight thousand dollars already took into

(07:55):
an account some kind of tax credit. You're telling me that already happened.
Correct, So it was really morethan thirty eight thousand, But they netted
you to thirty eight with the promisethat you were going to pay your tax
credits. Tim, it was,it was, it was. It was

(08:16):
supposed to be the price of thirtyeight thousand and some change. And then
when I when I get the whenI got it, actuallybate one of God.
Actually they'd give that to them andit would go down. But god,
it take that into consideration now,hey, and those credits time are
good for virtually ever as long asthere still are tax credits. So Tim,

(08:37):
listen, whether you like the systemor not, that's a separate issue.
Right, we'll take that issue separately. But the tax credit issue.
You will get the tax credits nowif here's the thing though, here's what
I'm hearing. They want payment forthe balance of the system before you're getting
all of the credits. I understandthat they thought you were going to get

(08:58):
the credits sooner, so they putdown a deadline. But you only got
so far four thousand of those credits. Right, Actually the credit, the
specific credit from that was four onehundred and eleven dollars. Well it wasn't.
Tim. I can't help you,bro, because you're you're all over
the board. You have to havehad if you paid taxes, you have

(09:22):
to have had more than that.Yes, somebody is not doing you the
right. Math, there's just noway around it. Math never lies.
You will realize tax credits. Now. The problem is they want to be
paid on those tax credits before you'regetting paid on them, because you're going

(09:43):
to have to take them over afew years because you don't pay that much
tax and they want the balance ofthe system sooner, and probably you signed
a contract obligating yourself. You saidthat the cost of the system was thirty
eight. Now let's go back.I can talk about what was the real
cost of the system thirty eight thousandor something. No, you're gonna have

(10:09):
to pay tax credits. How muchwas the solar system total? Thirty eight
thousand and something? Okay, thenyou paid? Did you pay the thirty
eight so far or not? Well, just through the financing? If they
set me up late, okay,then why are they making you pay your
tax credits? I don't know,Tim, Tim listen, I can't help

(10:33):
you, okay, because you don'teven know what you signed. If you
give me the information, well you'reyou're telling me that you're the idea.
The understanding was you were going topay thirty eight and then forward them your
tax credits. Is that right,sir? If that's the case, semitization.

(10:54):
If that's the case, if youwere going to pay thirty eight through
financing and forward them the tax credits, then the cost of your system is
more than thirty eight Can you seethat? Yeah? So I'm asking you
what was the price of your solarsystem? Reading over the financing content,

(11:16):
reading over the financing information, thirtyeight thousand and chain if it gets and
then if it gets re MFI,when I don't pay the eleven four hundred,
then the total payment will be fortysix something. Okay, So the
cost of the system was forty sixminus tax credits. Do you understand that
now? So your system costs youforty six thousand, I get it.

(11:41):
And then what they want you todo is pay them the thirty percent tax
credits. You're right, it wasmisleading. So they want you to pay
them. They want you to paytax credits. Okay, that's what they
want. And you're saying, Ididn't get the tax credits. That's what

(12:03):
you're saying, basically, But that'swhat the numbers work out to. That's
exactly the numbers you're giving me.So your system cost you forty six grand,
and now you only paid thirty eight. You have to pay them the
rest. And they wanted you topay them through tax credits. But you're

(12:24):
saying you can't use the tax credits? Are now are we in an agreement?
Right? Right? Okay, ifyou can't use the tax credits,
you can sell them. But Ibelieved him. Anyone can use tax credits
unless you don't make any money whatsoever, because even if you have deductions and

(12:50):
stuff, you still pay taxes.But I understand your problem. So now
you're saying, if they readmortize it, because you're not getting the credit,
you're gonna have to pay a lotmore for a system. And now you're
saying the system doesn't even work.That's a completely separate issue. What do

(13:11):
you mean it doesn't work? Itdoes, It just doesn't work to this,
to the level they said, becausethe whole life. Tell what I
want you to do. Tim.We're going to get you some help.
Listen, Tim, We're going toget you some help. You didn't call
for me to tell you how wrongthis whole thing was. Okay, you
called to get help. I'm goingto put you in touch with a friend

(13:31):
of mine who's in the solar business, probid energy dot com. And that's
Mark. Okay, Mark Kunkle.What he will do? You need to
get us copies of your contracts andstuff. We will analyze this immediately to
see what exactly they did to you. Okay, all right, put him

(13:54):
on hold and let him process that. If he wants our help, we
will give this to Probidenergy dot com. That's a company that does it the
honest way, and I promise youthey will. The hill Mark will go
over it to tell us what wentwrong with this and why it's not working.
Okay, Probid Energy dot com,who you should have gone to in

(14:16):
the first place. Now we havemore coming up on the Troubleshooter Show.
Go with a sure thing Denver's bestroofer Excel Roofing dot com. You don't
pay a cent until you're content.Time for an insurance checkup free no obligation

(14:37):
comparison call Compass Insurance Paying too muchyour coverage at dozens of insurance companies find
out now three all three seven toseven to one help. You'll think you're
his only customer when you choose Frankdurand the real estate Man dot com to
list your home with Remax Alliance threeoh three nine two zero sixteen twenty two.

(15:01):
Hi Tom Martino, your troubleshooter threeoh three seven one three talk seven
one three eight two five five waterprosdot Net. I thank Paul the waterman
every day when I drink that wonderfulwater. I hate water, I really
do, but it's so wonderful.When you take all the crap out,
it tastes great. And that's waterPros And that's fourteen hundred bucks all the

(15:22):
drinking water you'll ever have. Youdon't have to buy bottled water. Three
oh three eight six two five fivefive four. Back to the phones.
Listen on solar systems people. Itis a good idea. You can use
the tax credits, and as faras promises of what it will produce,
you need to get more than oneopinion, one bid, and really it

(15:45):
would do some research on this damnthing. So many people over sell solar
systems and that's what sucks, beingoversold and finding out it's not producing what
you thought, and then you can'teven use the tax credits like you thought.
So we'll try to get help forhim. Luke, what's going on
with your engine? Luke? Welcometo the show. Hi A twenty twenty

(16:07):
three RAM fifteen hundred. Those arenice looking trucks. Those are nice lighting
well on the outside, they're nicelooking. Yeah, I under what's going
on with it? What's going onwith it? So I bought it back
in twenty in April of last year, so I have had it for about
a year. I put about fifteenabout nine thousand miles on it, ten

(16:32):
thousand miles on it, and acheck engine light came on. Well,
I have like a one of thoseOBD two sensor that you plug in,
and I plugged it in and itsaid it was an error code for a
manifold issue, a manifold runner orsomething like that. So I didn't delete
the code. I left the checkengine light on. I called the local

(16:55):
dealership here in Castle Rock. Wellthey take forevery well, it's under warranty,
bro right, I mean let themhand absolutely absolutely. I had a
thirty thousand mile factory warranty at thatand I also bought an extended warranty.
I'm sorry to hear that, butgo ahead, yeah, yeah, so
I had I tried to make anappointment here in Castle Rock, but it
was going to be it was goingto be weeks to get it in.

(17:15):
Where'd you buy it? By theway, I bought it through a triple
A auto source, and they boughtit from someone in a rapa hoe.
It was a dealership in a rapahoe, the RAM dealership on a Wrappa
hole in Centennial. But the dealerof record, your broker was Triple A
Auto Source. Correct. Okay,so you didn't sign the documents with that

(17:37):
dealer, right, I believe Idid, but with the broker the broker,
Okay, that's fine. So that'sfine. I was just curious.
So the check engine light, whatcode did it throw? Do you know?
P one zero zero four. Nowback to the dealership. I actually
got a hold of that dealership andsaid, hey, can you get me
in? And they wouldn't give methe time of day. The deal dealership

(18:00):
that the truck actually came from,well, hold on. What I don't
understand is any dealership should take this, So why can't you get it in
for service? Well? So Idid. I ended up getting it in
for service to Larry H. Millerbecause they were able to get me in
as the quickest out of Aurora,and I took it to them and I

(18:21):
showed them when I dropped it off, I said, hey, check engine
lights on. It was also notstoring like my pre settings, like my
presets like whenever. This may soundsilly, but if I pay seventy five
thousand dollars for a truck, Iwant to know, man, I know
exactly what you're talking about. Sosomehow the electrical system was being rebooted or
something. Absolutely, Yeah, itwouldn't store like I would. I had
it set to where if I lockedmy truck twice, it should honk.

(18:45):
I had it set to where Igot it. Yeah a wife, My
wife has a preset seat setting.Hey listen, I'd be pissed too.
I'd be pissed too. Yeah,So what's going on? So I took
it to them and they told methat they could not reproduce any thing.
They said the check engine light wasnot on by the time they looked at
it, and that no codes werestored, that the truck quote automatically deleted

(19:07):
the codes. So wait, soso when you're driving now, are you
still having these issues? No,that code has not come back on.
But I'm having other issues, otherissues. So the the front of the
truck has sensors all around it thatpick up you know, like obstacles,

(19:29):
and my truck will randomly just start. It'll be like there's an obstacle in
my way when there's not. SoAre all of your problems? Are all
of your problems confined to electrical technicalstuff? Yes? Yes, Now here's
the kicker. Now this is thisgets even more annoying. So I got

(19:49):
a hold of Silantis, the personwho manufactures Ram trucks, and I got
wait, wait, wait, whodid you say you got a hold I
thought that Dodge. I thought Chryslerproduces him. I guess, I guess
Stlantis is actually the company that overseesChrysler, Dodge, Ram and Jeep.
They're oh, you mean the lawthe mother Ship? Why the hell did

(20:11):
you go there? Because I gota hold of Ram and quote, Ram
cares they they could care less.They couldn't care. Okay, So where
does it stand right now? Man? What happened? So it has been
at the Castle Rock dealership. I'vehad it. I had it to them.
This is the second time I've hadit to them, because I took
it to them after Larry H.Miller because it was having the same issues

(20:33):
and it wasn't what months did youactually buy it in? I need to
know the in service state. Okay, it was purchase. I'm having my
paperwork right here for seven twenty three. Okay, you have until for twenty
seven, twenty four to do aLemon Law. But listen, here's what's
important. Did you have the sameproblem for more times that they could not

(20:59):
find or that's where my that's kindof where my problem lies is they have
never documented that they could reproduce theseproblems. I've already I kind of I
reached out to an attorney and hetold me that I would have to get
it documented, even though even thoughI've documented it with videos and all this.
In other words, you have toprove you brought it in for the
same problem four times. Right.Well, And another issue is is I

(21:23):
bought it and it had three thousandmiles on it, so technically I bought
it used. How many miles didyou have on it? I believe it
was three thousands. Then you're not. It is used and you're not covered.
You're not covered by the Lemon Law. But I guess where my issue
is is they're not. It stillhas a factory warranty on it, and

(21:45):
they are not. Well, Iunderstand, but it's not covered under the
Lemon Law. I'm just telling you, Yeah, Okay, you screwed yourself
there. It's you have a warranty, but it's not covered under the Lemon
Law, so let's just not gothere. Okay, okay, Now what
we have to do is just getsomeone who knows what the hell they're doing

(22:07):
to figure it out. I mean, that's really what it comes down to.
You love the truck other than that, right, yeah? Yeah,
I mean yeah, I mean otherthan that. Yeah, it's been all
right then hang on, let's figurethis out. Let's get Kevin Culkin on
real Quick three all three seven toone three talk seven one three eight two
five five you know eight eight eightheating dot Com they're doing an extraordinary job.

(22:29):
If you're looking for a plumber,electrician, hvac tech, whatever you
need done twenty eight dollars, visitbarn On. That comes with a basic
service and diagnostic. If you needmore more stuff, they will credit you
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Eight eight eight Heating dot Com threeall three seven seven zero two seven seven

(22:52):
six Go with a sure thing's bestrufer excel roofing dot com. You don't
pay a cent until you're content.Time for an insurance checkup free no obligation
comparison call Compass Insurance paying too muchyour coverage at dozens of insurance companies.

(23:15):
Find out Now three oh three sevenseven to one. Help. You'll think
you're his only customer when you chooseFrank durand the real estate Man dot com
to list your home with Remax Alliancethree oh three nine two zero sixteen twenty
two, Tom Martino, Welcome tothe show. Kevin caked and shared an

(23:41):
auto tech. Hey share, Kevin, I got a question for you.
This guy, he has a DodgeRam fifteen hundred twenty twenty three brand spanking
new. I mean he's got afew miles on it, nine thousand miles.
Tell him what it's doing, Luke, all of a sudden and they
can't seem to find it. Hethrew a code and if you want to

(24:03):
look it up you can. Butit's P one thousand and one whatever system
it is, one thousand and four, one year zero. Oh I'm sorry,
one thousand and four. Anyway,Meanwhile, what is it doing?
Tell them what is suing? Log? So what'll happen is I'll be driving
down the road and it usually happenswhenever I start slowing down and like at

(24:26):
an intersection. But the front crashsensors up front like that. You know,
we'll give you a warning if you'regetting too close to something. Will
randomly just start beeping, and it'llbe I'll have a car thirty feet away.
Sometimes I'll have a car ten feetaway. And I've even tested it,

(24:47):
like when I go pick my kidup from school, I'll be turning
the corner and there will be nothingthere and it will alert. And is
it only one side or the other? Which one? It happens so fast
that I can't tell which would sensorit and what else? But you said
there was some other electrical they're allTechnico. Oh how about your presets?
Are they still? The seat presetshave been fined since they did a quote

(25:11):
update last time. But the hornhonking, it's random. I like whenever
I lock my truck, I haveit set to where whenever I locked my
truck, I hit the lock buttontwice and it's supposed to give me like
a honk confirmation this is lock,And randomly it'll do that, and sometimes
it won't. Then my radio willfreeze and make this really weird, almost

(25:33):
like wires are crossing somewhere in thedash. It'll make this like loud buzzing
sound. And then the radio willlose all function and it will freeze up.
And then after about it says anywherefrom ten to eighty seconds, the
radio will reset itself and we'll rebootand then it'll be fine. But like
I said, the seat presets havebeen fined since they reset. I understand,

(25:56):
but you're just having random problems thatthey can't Yeah, and I've been
working with Chrysler over the last month. They've had my truck at Castle Rockets
just been sitting in their parking lot. They're supposed to send an engineer out.
Do they give you a Are yougetting a replacement vehicle? No,
they're just supposed to send an engineerout to look over it. But they
can't seem to get their stuff together. I mean, it's been sitting there

(26:18):
for three and a half weeks now, untouched. Why do you let it
sit there? Why don't you justdrive it until they have the guy come?
Sure? Well, because last timethey told me that they would have
they would have to have it therewhen that guy came, and they wouldn't
give me a date, so Ididn't want to miss that. So,
Kevin, have you heard of anywhirdelectrical issues like this? Ever. Not
the randomness of these No. Imean that's why they're, you know,

(26:41):
trying to get an engineer involved,because their text are stumped too. Yeah,
that's a challenge, the intermittency ofit, and you know, it's
going to be a real challenge tofigure it out. Yeah. Well,
and that what I've done is I'vecaught it all. I have a dash
camera in my truck and I've I'vecaught every like you know, the distance
I am from everything, and I'vedocumented everything, and I've saved the Have

(27:03):
you ever gone online to see ifpeople are experiencing this this exact thing.
I have not been able to find. No, I found issue. You
don't see it either, Kevin,I don't see it at all. No,
not, Kevin. I want toask something if you were. I
know this is under warrantin all that, but what would you do if you
had to just diagnose it? Whatwould you do? You know? I

(27:30):
honestly I don't know, because therandomness of it is the challenge. If
it was a consistent problem, Ithink anybody you know, technically could figure
it out. But it's it's thecoming and going that that's really a challenge.
Yeah, the problem is the problem. But right now are we talking
about the main problem? Right nowis basically the proximity sensors. Is that

(27:52):
the main thing? Yeah? Becausethat scared That scares me because I'm afraid
what's going to happen is going tokick in my auto braking system. While
now, Kevin, just so youknow, my car is random. When
it comes to the feedback of thehorn. Sometimes it gives that little well,
actually I don't have the horn.I have something like as it's just
a tone, a high frequency tonelike a smoke alarm, real high and

(28:18):
but more than that. So I'msaying this, I don't think that's such
a big deal. Sometimes that Idon't know. But the proximity sensors to
me, it sounds like a module, a body module. They have all
of those sensors go into a centralbrain and Kevin, I would have to
say, it would be there,wouldn't it. It sounds like it could

(28:41):
be either that or in a programmingissue to wear it out of it,
you know, ot a col.I think when they fixed one problem with
that upgrade, they caused the other. And I think you're going to find
it's going to be software or something. I mean unless did you wipe off
all your sensors. Yeah, I'vedone that. I've done all the easy

(29:02):
stuff. But for the past,well, well here's the bottom line.
It's not under the Lemon law.So here's what I suggest. Seriously,
if they can't find it now,we can have someone deputy doc. You
might want to call down there andask what they think is reasonable for him
to wait seriously and well maybe aphone call like that might help prioritize it.

(29:26):
So let's at least do that foryou, and then if you ever
do get it out, it wouldn'tbe you know, even on a new
car. Shared an auto tech's notprohibited from touching a new car. They
can do stuff like this. Justto give you an idea, Kevin,
do you know what that code wasthat was throwing the first time? It's
a random cade. It's kind ofa short runner valve control. That's fairly

(29:48):
common. But that's not causing this. That's that's more of a all right,
thank you very much. I appreciatethat. Shared an autotech dot com.
By the way, that's Kevin callingthree h three four five five seventy
two forty two and give this todeputy doctor. Call down their form.
We got more right after this,go with a sure thing Denver's best roofer
Excel Roofing dot com. You don'tpay a cent until you're content. Time

(30:15):
for an insurance check up free noobligation comparison call Compass Insurance paying too much
your coverage at dozens of insurance companiesfind out now three all three seven seven
to one. Help. You'll thinkyou're his only customer when you choose Frank
durand the real estate Man dot comto list your home with Remax Alliance three
oh three nine two zero sixteen twentytwo. All right, Shannon, I

(30:38):
got something to play here on mycomputer and it is Listen to this one
everyone listen. Is Mark there?You there? Mark is Mark there?
Yep, yep. This is myAI. I love my AI. I
call it my friend. Uh copilot here way better than Chat GPT.

(31:00):
I just canceled Chat last night becauseI'm continuing with Microsoft bangs, you know,
co pilot, and I like theidea co pilot anyway, here it
is. Certainly here's a personalized happybirthday song for Mark Major. Happy ah
Man, Come on birthday to you, Happy birthday to you, Happy birthday,

(31:23):
dear Mark Major. Happy birthday toyou. May Mark, have a
fantastic birthday filled with joy and celebration. Now hold on, I'm not done.
Wow, that's great, man.Hold on, Wait sure, here's
a lighthearted joke for Mark. Whydon't you ever play hide and seek with
Mark? Because good luck hiding whenhe knows it all. Remember it's all

(31:45):
in good fun. A happy birthdayto Mark once again. Oh one more.
While I don't have personal opinions,I can say that beauty is in
the eye of the beholder, andit sounds like Mark Major is someone who's
admired not just for his none butalso for his looks. Here's a fun,
lighthearted compliment that you might appreciate MarkMajor with a mind so bright,

(32:07):
his wittest, sharpest stars at night. But it's not just brains that he'll
display, for his charm shines inevery way. That always nice to celebrate
the wonderful qualities of Fransay, saythank you Tom. He said blow me
a big kiss, is what hesaid. Actually you didn't hear the second
part of it. He said blowme a big kiss. Anyway, Mike,

(32:28):
you have a comment on Solar.What is that comment on solar by
the way, Yeah, Tom,you know I went through the whole solar
experience and just wanted to share someThe biggest tip I think for your listeners
is they need to get two yearsof utility and find out what their average

(32:49):
would be for replacement of their Excelenergy and based on that, treated like
a car purchase, because these thesesolar companies are trying to sell you a
demon just like a dealership and getyou a smaller system and keep that profit

(33:10):
the difference between what you could haveactually got. So if that make sense,
my system is eighteen point four kilowatch it's forty six panels and I
spent forty two thousand before tax credits. And also make sure they get the
cash pray because I want you tohold on for a second because there's something

(33:30):
I want to ask you. Holdon, Please go with a sure thing
Denver's best roofer Excel roofing dot com. You don't pay a cent until you're
content. Time for an insurance checkup free, no obligation. In comparison,
call Compass insurance paying too much yourcoverage at dozens of insurance companies find

(33:52):
out now three O three, sevento seven one help you'll think you're his
only customer when you choose Frank durandthe real estate man dot Com to list
your home with Remax Alliance three ohthree nine two zero sixteen twenty two,
ripped news needed. That's who youdon't have come running success as you can.

(34:22):
Shooter's gonna help come. This isthe Troubleshooter Show. No, Tom
Martinez. Hey, I'm Tom.Welcome to the show. Been doing this
so long you should know me bynow, or maybe just sick and tired
to me. Whatever it is,I'm here, but I'm gonna solve problems.
When you have a problem, Iknow who you're gonna call. And

(34:43):
and uh, we're so proud becausewe've literally recovered millions of dollars in cash,
merchandise, exchanges, refunds and servicesfor people. Okay, so to
bring up to date here, Todayis tax Day, which means you can
file an extension if you don't haveit. But if you owe money,
you got to make a payment.You got to make. In fact,
they require you make all of it. If not, you have to submit

(35:07):
an installment request and include with ita payment. But that's what it is.
Tax Day today, Tax Day.Welcome and the number is three zero,
three seven one three talk if youhave a problem, question and complain
three oh three seven one three eighttwo five five. And in speaking in

(35:28):
tax Joe has a quick question herethat I want to go to because it
is tax day. Then we goto Jose with a jet ski problem,
and then I want to follow upwith Mike on solar. It sounds like
he did his homework. Joe,what is your tax credit question? Are
you there? Joe? Is henot there? Joe? What's going on?

(35:53):
I'm here, I'm here? Canyou hear? Oh? Yes,
Joe? Okay. So my daughterdied February of twenty twenty three, and
I've been caring for our three yearold grandchild from that point. J Joe.
How old was your daughter? Twentyfour? Oh my god. Yeah,

(36:15):
it's tragic. We've been caring forand she's enrolled in school, she's
enrolled in activities. We fully nowdoes she live with you? Does she
live with you? Her permanent residenceis with us. We financially supported in
all regards. Right after her death, we informed her biological father that her

(36:39):
mother died. And the reason whywe did that was that they were separated
and the biological father had no visitationand no contact with his daughter since she
was one month old, right,So we allowed that. We've applied for

(37:00):
allocation of printal responsibility so we canbecome like the co parent or a parent
as grandparents for her. So that'sin the court right now. We're kind
of at the very end of that. So the tax thing is the biological
file to pull the fast one onas this tax season he claimed her as

(37:21):
a dependent and from one Well,here here's the deal. She's your dependent.
You can prove it. You justclaim her. You just claim her,
Joe, you ignore what he did. You don't have to coordinate with
him. Do you understand that?Yes? My problem, my problem currently
is out. The one bit ofitem you need for that is the Social

(37:45):
Security number of the child to puton the tax schedule form that you fill
out. So we know that wehave we satisfy the relationship test, the
residency tests, the support test,all that for the I R S documentation.
He won't give us the SOB scuritynumber. Why is it, though,

(38:05):
Why is it that you or yourdaughter did not have that somewhere?
Yeah, that's that's a great question. So we don't No, no,
are you sure it's nowhere in yourdaughter's records. I have been coming through
emails most of the morning. Let'sget Larson on. Hold on a second,
Okay, I want to get SteveSaizek on an attorney, So you

(38:30):
hang on a right three all threeseven one three talk three O three seven
one three eight two five five.What a scumbag. This guy never had
anything to do with his three yearold daughter. Gosh dang it, and
now he's claiming her after mom dies, and these people are dealing with the

(38:52):
death of their daughter, and nowthey got to worry about this. We're
gonna we're gonna figure it. Mike. On the solar system, you said
the way you figured your size wasto take all of your kilowatts for the
year two years. I averaged outtwo years. So that now when you
average out two years when they sizethe system. And I should know this.

(39:16):
When they size the system, arethey sizing it for the per the
kilowatt used per month or per year. It's just the size of the system
for an angle like eighteen point four, So eighteen thousand, okay, four
hundred and I average used in ayear, Okay, got it? And
so now like a car bridgase,meaning what I shopped for that size of

(39:43):
a system based on the cash price, not the finance price, and so
I could get comparative and I gotsix estimates from six And by the way,
not when you say cash price,you're not talking about after tax credits.
You're talking about the just the grossprice right before tax credits yet,

(40:05):
and that's what it should be.I totally agree. And because there's a
lot of deception in the business becausethey want to sell you a payment based
on your electric bill and that's wherethey make their money, because they want
to sell you a seventy to eightypercent size system and profit that extra twenty
percent is their goal, and thinkingyou're saving yourself money by going to solar,

(40:30):
but you could have got a biggersystem. And that's a lot of
people get shorted because they're not purchasingtheir systems properly, which is by size,
just like buying a car. Gotit. You want to be comparing
apple to apples And I, okay, the system was forty six panels,

(40:51):
So I have forty six panels onmy roof. Each panels four hundred kilowatts,
And that comes to basically, right, I understand. I understand.
That's good information. Thank you verymuch on that, because the only and
the only other problem we have,of course with tax credits is when people
don't need them, or don't usethem, or they hardly will ever use

(41:12):
them, then it becomes moot.You know, what difference does it make
what the credit is. Of course, we're told you can sell tax credits.
So Mark, you mentioned selling taxcredits. Do you know how people
go about actually doing that? Doyou? Because I've heard of it before,
but maybe we should ask let's askone of our solar people that that

(41:34):
is a good question, how doyou sell a tax credit? Three oh
three seven one three talk seven onethree eight two five five Jose, what's
your issue with jet skis? What'sgoing on? He decided that probably my
English is a little better than this, but okay, and what's your what's

(41:59):
your first name? Becky? Okay, Becky, let's talk what's going on?
Well, we put this chetski fromSun Enterprises June eighth of twenty twenty
two. The first time out itsunk, and so actually you helped us,
Glenn. He talked to them toget it fixed because they didn't want

(42:21):
to fix it. They were likeblaming us that we had something to do
with that, and so we hadactually called you and you were wonderful.
And now why did it? Whydid it sink? Wow, this is
the beginning of this whole story.But what was the main reason did they
ever find out? I mean,I mean, why would it sink?

(42:42):
I don't understand that part. Itwas in taking water, it was oh
I see it. Yeah, itwas just in taking water. And so
it put you know, literally itstranded my daughter and my granddad. How
did they fix it? Well,they had to report repair them as doing
things in it and it and ittook you all calling them to get it

(43:06):
fixed without charging us, you know, for the repair. So what's wrong
with it now? So then wetook it out again after they said they
fixed there, and it took severalmonths, several several months to get it
back and it did the same thing. It took on water and sunk again.

(43:27):
So it did this three more timeand then finally and each time they
made it feel like it was ourfault, that we were the ones that
didn't know how to drive it,that we were doing something wrong, and
it every time it put our familyin danger. Found it out in the
lakes and the last time we hadit in the shop, even the people

(43:50):
from the shop it was a differentshop. It was one in long month.
They just were like, you know, we hold on. I just
I I'm not understanding. I'm notdoubting you, but I don't understand how
you sink those I mean, whatdo you mean taking on water? There's
no place to take on water exactly. But it did well, and then

(44:15):
we got a recall notice that therewas a result that something had to be
fixed because not only that Jeski,I guess other ones they found out of
the stand. Yeah, but thatrecall did it have anything to do specifically
with its sinking? Yes, takingon water and wants to take some water.
It just thinks, I mean,where does the water go that it

(44:37):
takes on h into the inner intothe water area and all of the inside
areas. So something so so,Becky, let's get right to it right
now. Where does it stand withthat jet ski? Is it fixed or
not? Well, this is whathappened, is that you know, I

(44:58):
spoke with Kawasaki and it was totallyunfair to always be blamed for what.
Now we have a recall notice onso they they it was not our fault,
and we've been we've have had thisjis key hadn't been able to use
it. Every time we did,it literally would put our family in danger.
And then they agreed finally to justreimburse us all of our money for

(45:23):
it and take it back. Andthey said, you need to agree agree
to this, and we will reimburseyou everything that you bought for it,
everything you put on it, thecameras, you know, the speakers,
the covers, everything. So wesaid, okay, you know, we
need to stop with this nightmare already, and we agree. So then I

(45:45):
waited and then I called him andI said, so when are you all
going to send out the check?And they said, well, actually we
don't. We don't want the trailer. We we're not going to buy the
trailers. And I go, whatdo you mean? We already agreed on
everything. What are you doing now? Hold on? Hold on, hold
on, hold on? Did theywas the trailer a separate purchase? It

(46:07):
was purchased with the jet Ski No. I didn't ask that. I didn't
ask that. I'm asking this isit a separate purchase or do they come
as a package. It was aseparate purchase. But I agree they don't
have to take They don't have totake that back. It certainly would be
nice if they did, but theydon't have to. Are Here's all I

(46:30):
need to ask? Are they willingto buy the jet ski? Yes?
But in the agreement that we agreedupon, the trailers, the speakers,
the backup camera, the cover forthe jet ski was all included. And
we made that agreement. And okay, where's that agreement? Where where is

(46:50):
it? Is it in a contractthat they that you signed? It is
in the email that they sent us. Okay, and it says we agree
to refund this, this, this, this, and this, yes,
and this is the total amount thatwe're refunding with. I get it.
And then what and then they whatdid you have to do to approve it?

(47:12):
We just had to agree. Wesaid, yes, we agree.
Okay, you have that email.We do have the email. I'm thinking
that when you tell them you havean email proving this, what do they
say? No? Well, thelady doesn't deny that. She just said
I'm sorry. She's been working withme the whole time, that she knows

(47:36):
everything that we went through. Sheknows everything that and she just I mean
after we agreed, then they wentback and they decided, well, no,
actually we don't want how much isyour total purchase with everything? It
was the refund that they had originallytold us they were going to send us.

(47:58):
Is that what you're saying, Yeah, they had originally said they were
going to send us. It waslike twenty six thousand and a little bit
more. All right, you havean email promising that they and you have
a woman's name that you've been dealingwith. I want to give this to
one of our people to call adeputy Dollar. Let's give it to him

(48:21):
because you have the contract. Weneed to see this that they are not
the contract, but the email andthen the woman's name and all of that.
We will call Kawasaki and say,why aren't you living up to the
promise? We'll ask them, Imean straight up, why are they not
the dealer? I miss that?What's that mark? The wheeler has nothing

(48:44):
to do with it right now,it's between the manufacturer has a recall on
it. The manufacturer agreed to buyit back, and now they're saying we'll
only buy the jet ski back,not any of the extras. So hold
on and we'll figure it out morecoming right up, Go with a sure

(49:04):
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you're content. Time for an insurancecheck up free, no obligation comparison call
Compass Insurance paying too much your coverageat dozens of insurance companies find out now
three oh three, seven to sevento one help. You'll think you're his
only customer when you choose Frank durandthe real estate Man dot com to list

(49:29):
your home with Remax Alliance three ohthree nine two zero sixteen twenty two.
Hi Tom Martino here at three Othree seven one three talk is seven to
one three eight two five five Denverregendot com. Weight loss Semigluetide or Cherzepetide.

(49:51):
By the way, semigluetides starting atjust two hundred and fifty bucks a
month. To there's Eppetite just alittle more. That's the brand new one,
even more powerful than semigluetide. Denverdot com. Now Steve Sizik.
He has a tax practice, andthen he also works for a Larson tax

(50:12):
Relief and he's pretty knowledgeable. AndJoe, I want to ask you a
question first, Joe, I haveSteve on from Larsen tax Relief just as
our expert. I don't think thisis the kind of thing to handle.
But Joe wants to claim his granddaughterthat he adopted, of course, or
took in after a tragic death ofhis daughter. She's three years old.

(50:36):
Father never had any contact with herat all, in fact, zero contact,
and now he's claiming her as anexemption or as a deduction. And
Joe, I want to ask aquestion. You say you would just go
right ahead and deduct her anyway,no matter what he does, because he's
lying and cheating. And I agree, But you can't get her social Security

(50:59):
number. You say the father knowsit. Why does he know the social
Jim, I think he got thatduring the process when my daughter arranged for
child support. Okay, that's whatI want to ask. So he is
paying coat he was, but whenhe found out that my daughter died,

(51:24):
he stopped, and up to thepoint he stopped, had he paid more
than fifty percent of that, Sohe was he was deducting her in the
past. He was what he wasdeducting the granddaughter in the past. You
know I do not know, Well, he must have been. He must

(51:45):
have been. Otherwise your daughter was, and if your daughter was, you
can just look at her tax returnsand get it right, right, right,
Yeah, I don't have any ofthat information. Okay, So so
Steve, right now, he canprove he's contributes to all of her support

(52:05):
and maintenance and she's been living withthem, and he passed every test for
deducting the granddaughter. But he sayshe can't do it without the social Security
number and he doesn't know how toget it. First of all, Steve,
does he need the social Security number? He does, And you're on
the right track there, Tom wasfinding the other you know, the daughter's
return. I assume that they wouldhave taken a child tax credit, you

(52:29):
know, when she was still living. But but not if the dad was
doing it right. If the dadwas doing it, she maybe would not
have done it right. Well,if they filed jointly, I mean I
would have no no, they werethey were not even together ever, correct,
Okay, okay, okay, yeah, if there's if there, if
the daughter has a return without thekid's social Security number on it, that

(52:50):
would be interesting. But I wouldcheck and as an executor of the the
state, which I assume he isor you know who who is. He
can get a transcript, attorney,get a get a transcript. And I
would be surprised if this social creedis not on the return that the daughter
filed. If you don't have theSocial Security number, you know that is

(53:12):
hard. You can't you can't claimthat that individual without the social If you
do end up getting the social goahead and file the return as a dependent
and the I R S will eitheraccept it or they'll deny it. If
they deny it, that allows youan appeal, at which point you can
get to your sort of day incourt with the I R S to prove
that you're the one that's deserving ofthat. But but let's say let's say

(53:34):
his daughter. Let's say his daughterdoes not have I mean, if his
daughter did not deduct her if thedad was paying child support, why would
she have the Social Security number onher tax return. I don't have any
tax returns on there. Yeah,you able to cure those, But so

(53:55):
Steve. If in fact the taxreturn does not have the social that doesn't
know good And by the way,Joe, I know you're saying you don't
have the copies, but you couldget a copy easily because you have her
death certificate, and I assume you'rethe personal representative. Yes, I have
a death certificate. I have acopy of my grandchild's birth certificate, not

(54:22):
a real one. So I'm thinkingI probably have to get use the death
certificate, get a birth certificate,then use that to contact the Social Security
I don't know if you have togo through all that, you might be
able to go right on right nowwith or go make an appointment with Social
Security. Take in the death certificate, and do you have any other temporary

(54:45):
orders making you the guardian? Wedo, Yeah, I have court doe.
I think that's all you need.Steve, I don't think do you
think they'll ask for her birth certificate? Fine? Yeah, I don't think
we have to go fight because tryingto get something from the Sociality administration is
going to take months and months andmonths. I think what you already have,
you should be able to secure it. Gosh, you know it's a

(55:05):
young child though, So I mean, I would assume that they're social Security
information is on any number of courtdocumentations, that's how they identify people.
So Steve, I mean, Joe, Joe, if you take the death
certificate and the custody papers or guardianpapers. Make an appointment, don't do
it online, make an appointment atthe Social Security office and say it's don't

(55:31):
get into the sun in law.Don't even get into it. That's not
for them, Okay. What youthen do is say this, and I
don't mean to call them sun inlaw, but the biological sperm donor.
What you should do then, Joeis just say it is critical you get
the social so you can include heron your tax return. I am.

(55:52):
I think they'll just look her upwith their date of birth and give you
the number. That's what I think. That's the very first thing I would
do. Steve, do you agree, yeah, hundred percent. I think
you know, if you've got thatguardian documentation, there's no reason why they
wouldn't do and then you can usethat to file your return and like that.

(56:12):
I don't think you need the birthcertificate. And if they say do
you have the birth city give ussay no, I don't. If they
say you need the birth certificate,well then well then that's a hurdle you
can jump over. But the goodnews is this, if you truly have
the proof, you're the one thatgets to deduct her. Okay, that's
all there is to it. AndI believe that what you need to do

(56:37):
is just stay on top of itso and you can call us back as
well. But that's what I woulddo at this point. Three h three.
Thank you, Steve Saysick. Bythe way, Hey, a quick
question, Steve, because today istax day. Somebody said, oh,
he's going to be real busy today. But do you guys don't work on
deadlines like this, do you?Because you do kinds of tax you know,

(57:00):
cases or does this? We don't. Yeah, we don't file returns,
but it does pick up today andyou know after today because people call
us, they start thinking about itand then obviously people get returns that have
balances that they didn't realize they weregoing to have today. And so we
are as busy as ever, butwe don't have that accountant type of influx

(57:22):
that most have. But I gotplenty to do today, Tom Joe.
I mean see, because I wasthinking, after getting my tax bill today
that I have to pay tonight.I was thinking of becoming a sovereign citizen
and saying the hell with tax andmaybe you guys would represent me. Have
you ever had anyone quality. Yeah, that's called a conscientious objector, and

(57:43):
we do not take those cases.But have you no, have you had
inquiries on it? Oh? Sure? Oh sure, yeah no, there's
there's plenty of people that feel thatthey shouldn't have to pay taxes for various
reasons. My response is usually I'mnot in the business of arguing with legislators
in Congress. If you owe taxes, then I can help you today as
little of those taxes as a possibleof the code. But if you just

(58:06):
don't feel like paying them, that'sprobably not gonna be something we're gonna go
with people yet. By the way, on a serious note, Larsen Tax
Relief dot com eight four four Larsentax and Mark he's very upset because he
has to pay an ugly tax.It's just one of those things. We
got more coming out. Go witha sure thing Denver's Best roofer Excel roofing

(58:30):
dot com. You don't pay acent until you're content. Time for an
insurance check up free no obligation comparisoncall Compass insurance paying too much your coverage
at dozens of insurance companies find outnow three all three seven to seven to
one help. You'll think you're hisonly customer when you choose Frank durand the

(58:51):
real estate man dot com to listyour home with Remax Alliance three all three
nine two zero sixteen twenty two.Hi Tom Martino here in three zero three
seven to one to three talk sevenone three eight two five five. JJ's

(59:14):
got a comment on Joe's issue andthe one with the daughter that died and
he took over or they took inthe granddaughter can't get the social and want
to claim her on the tax isthe deadbeat biological dad is claiming her?
Hey? JJ, what is yourcomment? My comment is I just went

(59:35):
through this. So he needs totake the death certificate and the court paperwork
to vital Statistics. And he's saidthey had a copy of the child's birth
certificate. Take that all there.They don't have the birth certificate. Oh
wait, wait, he does havea copy. You're right, he does
the copy. Take that all tovital records or a MII old was born.

(01:00:00):
They will print him a birth certificateright there. Twenty five bucks in
the state of Colorado. And youtake that birth certificate and the court papers
over to solid security. You donot need to have an appointment. You
just go and check in through theirautomated system. Give them the court papers,

(01:00:21):
the birth certificate. They give youthe social Security number at that time,
and they will have you fill outan application and they will mail you
an actual hard copy of the solidsecurity card. Well, JJ, thank
you so Muchaul, thank you verymuch for that information. We appreciate that

(01:00:43):
and it was successful for you.So that's good. Three all three seven
one three Talk Dominika. Is it? I hope I have that right,
Dominica. No, it's just Demonica. Thank you. Tom. Okay,
my call Demonica. What's going goingon? Well, buddy, I hope
you can help. I've got aniece that checked her car over to Pueblo

(01:01:07):
Dodge. All this started back inJanuary. She had an oil change done
at at another facility and the carwasn't operating right. And the name of
the place she took it to iswhere Pueblo Dodge. Chrysler Jeep got it
in Pueblo, Colorado got it Andthat was in the middle of February and

(01:01:31):
they checked it out. It hada warranty. The warranty company wouldn't cover
the part because they said it waswithin the one thousand miles or thirty days,
you know that? Okay? Sothat okay? Was this a used
car she had that she's under warrantyor something? Well, it's a twenty

(01:01:53):
sixteen jeep Laredo, has one hundredand fifteen thousand miles on it. They
bought an extended warranty on it.The warranty company said, nope, it's
past the limit for the coverage andwe won't cover it. Well, what
does that mean? Though? Thisis what I'm not understanding. Just help

(01:02:14):
me understand and I can see ifI can help you this. When did
she buy this jeep? Oh,she's had the jeep I want to say
a couple of years maybe, andshe bought an extended warranty back then,
she bought an extended warranty in twoand eighteen, I believe when she bought

(01:02:37):
the car. Yeah, okay,so when she bought the when she bought
the jeep, she bought an extendedwarranty. Correct, okay? And are
they telling her? And then whathappened? Why does she think this should
be under warranty? Well, itwould have been a covered component under the

(01:02:59):
warranty. However, the warranty wasexpiring and they wouldn't cover it's the transfer
case on the vehicle. Okay,what part went bad on her car?
The transfer case? How did itgo bad? Though? Well, I'm
not sure how it went bad,and I don't know that she even knows.

(01:03:21):
Well, here's why I'm saying this. Here's why I'm saying this because
normal wear and tear, owner abuse, whatever it is, if it's normal
or abuse or lack of maintenance,they won't cover it. But are they
saying but are they saying that it'snot because it was owner abuse, And

(01:03:45):
it's not because it's normal wear andtear, it's because the warranty expired.
It expired. Okay, when didthey say the warranty expired? Ye?
Well then why do you think ifthe warranty expired they should cover it.

(01:04:08):
No, that's not what we're saying. What I'm saying is we took the
car over to Pueblo Dodge Chrysler Jeepin February. They diagnosed it and said
it was a transport case and theyhad to order one. So today is
April fifteenth, the car still hasn'tbeen fixed, the part still isn't here,

(01:04:33):
and they're saying, we don't knowI got thirty five other cars waiting
for the same part. Oh ohoh oh, so Demonica, you're not
trying to get this cover. Youjust want to get the damn thing fixed
right, get apart. So Italked to the parts guy, who was
at best marginal and very shortened Kurt, and I said, Okay, y'all

(01:04:58):
have had the car since February.There's been little or no communication from you
other than us calling and going okay, are you done yet? Are you
done yet? So the parts orthe service advisor calls today and she says
her name is Leslie. She says, well, we now don't expect to
part until April twenty ninth. Ohmy goodness, this is happening. Hold

(01:05:24):
on, I need our people tolook up this transfer case on a twenty
sixteen Jeep Laredo to see if trulythey are back ordered. Okay, let's
just find that out first, andif they're not, then we can call
and give them. Hell So,Kachina, let's check with any one of
our car people and find out ifthe two thy sixteen Jeep Laredos is it

(01:05:49):
the entire transfer case? Are theydoing a rebuilt or what? Demonic,
They're waiting for the Yeah, whatpart do they need? And are do
they need the entire transfer case?Yes, sir, they do. And
he told me it's a mopar part. Right. How much is this trans

(01:06:10):
how much is it costing? Well? He the quote that the lady gave
us, Leslie was approximately four thousanddollars for the transfer case plus labor.
No. Fourt oh four thousand partsin labor. Oh my god, you
know, did you guys ever thinkabout taking it somewhere else? Now?

(01:06:35):
No, we get we left itthere, and I mean exact demonico.
What if we found out Hey,Kaschina, I don't. Is Kaschina listening?
If you can, I'm here,it's a Katschina. Maybe we called
Jesse at Honest Accurate Auto in theSprings, Okay, and ask him if

(01:06:58):
those two thousand sixteen Jeep Laredo transfercases go with a sure thing Denver's best
roofer Excel roofing dot com. Youdon't pay a cent until you're content.
Time for an insurance check up freeno obligation comparison call Compass Insurance paying too

(01:07:19):
much your coverage at dozens of insurancecompanies find out now three oh three seven
to seven to one. Help.You'll think you're his only customer when you
choose Frank durand the real estate Mandot com to list your home with Remax
Alliance three oh three nine two zerosixteen twenty two PI. Tom Martino Your

(01:07:48):
Troubleshooter three oh three seven one threeTalks seven one three eight two five five.
All right, now, we're goingto get one of our experts to
find out if that part is availableor not. And Kachina, as I

(01:08:08):
was talking and we had to goto that break, Let's scow Jesse at
Honest Accurate Auto and ask him ifit's available, and then we'll take it
from there. So let's get himon in the next hour. Okay,
Liberty Home Guard, Adam an hoaproblem with Bob and an awning with Tina,

(01:08:28):
plus your problems, questions and complaintscoming up on The Troubleshooter Show three
oh three, seven to one threetalks seven one three eight two five five.
Get your calls in right now.Plenty of time to go go with
a sure thing Denver's Best roofer ExcelRoofing dot com. You don't pay a
cent until you're content. Time foran insurance check up, free no obligation

(01:08:55):
comparison call Compass Insurance paying too muchyour coverage at dozens of insurance companies find
out now three all three seven sevenone help. You'll think you're his only
customer when you choose Frank durand thereal estate man dot com to list your
home with Remax Alliance three all threenine two zero sixteen twenty two. Yeah,

(01:09:17):
rip need ad so you don't havecome, run in just as fast
as we can. Shooter's gonna help. Come man, this is the Troubleshooter
Show. Now Tom Martine, Hello, Tom Martino here three all three seven

(01:09:42):
one three talk seven one three eighttwo five five. We are here to
help you solve your problems, answeryour questions, take your complaints, and
make your life a little easier.And we're gonna right to the phones because
we have full lines and I wantto get right through these calls, just
saying that if you ever need help, you can three h three Martino twenty
four to seven three three six twoseven eight four sixty six. Now why

(01:10:06):
do I have Demonica? Dude?Did we get our expert on? I
don't know why that's checked. I'mnot going to take her right now,
no, we're still working on gettinga part information for you. Excellent,
Thank you very much for that.Let's go then to uh Adam, Adam,
what's going on with you? Adam? Hey, quick summary of the

(01:10:29):
situation. I bought a home warrantyprogram through Liberty Home Guard. Yeah,
I hate I hate home anyway,go ahead, I know. Yeah.
So when we had an issue,the response in getting a contractor out was
delayed, which you know perpetuates.The issue in this case was a water
leak. The contractor came and usedroofing tar to seal a toilet like a

(01:10:55):
wax ring, left tar all overthe bathroom and then right now the water
league came from the toilet, that'sright, and he used and the contractor
was it a plumber? That's agreat question, Tom, it's whoever Liberty

(01:11:15):
Home Guards sent. Okay, Andso they sent someone back and the warranty
company, the warranty company sent thisguy who puts roof tar. How do
you know that? Because it failedthe next day when the occupants flushed the
toilet, it sent all of thatdown into the Is this a rental?

(01:11:41):
Yep? And what happened after that? You had even worse problem? Yeah,
so I called a local plumbing contractor. He pulled the toilet off and
said, oh my gosh, whodid this? Yeah? Some moron.

(01:12:04):
No disrespect to my YouTubers, butI call them morons. But Adam,
let me ask you something. Wheredoes it stand right now? So Liberty
home Guard is not the claiming responsibility. They told me that I need to
pursue that contractor's insurance, and getthis. I did, and they lied.

(01:12:25):
They aren't covered by insurance, sothey defrauded everybody. They don't have
insurance. I can't pursue that contractor. And Liberty home Guard says, sorry,
well, nah, it's not thateasy for them to get off the
hook. First of all, that'swhat I called you. First of all,

(01:12:46):
let me ask a few questions here. How much is the damage?
So all the water damage ended upbeing forty six for me. I had
paid twenty nine hundred dollars for afive year policy with Liberty Home Guard,
and I'm canceling it. They said, they give me three hundred dollars back.

(01:13:09):
Yeah, no, I'm six monthsinto the policy, so I'm out.
Hold on, bro, just waitthe repair period. I need to
know the repair how much? Fortysix dollars, that's all. Yep,
it was drywall drying it out.Why didn't you put it in with your

(01:13:30):
homeowners? So, just to besuper clear, the original water leak is
what I called my own home insuranceabout. That was the cost of it.
They had put the drywall back up. And wait, your insurance already
paid for this once they paid theforty six Well it's a deductible, yes,

(01:13:59):
But the problem was Adam, Adam, Adam, Adam, bro I'm
just not understanding you. You hada flood. I need to know what
you lost. If your homeowner's insurancepaid for it, they will go after
liberty, They will subrogate. Youdon't have to worry about it. That's

(01:14:21):
why we have insurance. So whatare you looking for? So the coverage
of the contractor that I had tohire to actually do the jump right to
stop the leaking, and then therefund of the policy. Okay, I

(01:14:41):
get it. And so right nowthough, right now the repairs have been
covered by your homeowners mostly. Yes, Then then let me ask you this.
You're trying to get the cost ofthe warranty. I totally understand it,
totally, And you're also trying toget the cost of something else with

(01:15:04):
a contractor if they repaired it,what are what additional contracting work did you
have done? So it costs meanother seven hundred dollars to get the the
repair actually made. So that's whatI'm asking Liberty Home Guard to pay for.
Okay, got it? Animal?So the repair was for the wax

(01:15:25):
ring, right, So you hadasked that question, so I answered it,
no, No, I get it, so, Adam, the call
right now is to get seven hundreddollars for the waxwing repair that they should
have done to begin with. Iagree, and the cost of the warranty

(01:15:45):
since they suck. I agree,right, That's that's all I'm asking for.
Got it? And what do theysay we'll do either? Ones?
Why when I asked for a refund, it's been six months of twenty nine
hundred over five years, and I'veused it for six months, they said,
all the money that we paid thiscontractor comes out of what you've spent,

(01:16:09):
so we can only refund you threehundred dollars, even though simple calculation
would put it at at least twentyfive hundred. But the warranty hasn't paid
anything yet, right, not adime right, they paid the contractor do
you mean they paid the original badcontractor? That's right? And how much

(01:16:30):
did they pay the original bad contractor? They haven't shared all those details with
me, but it looks like fromthe mass that if they paid them a
thousand dollars one thousand and fifty,okay to come and put roof tar on.
Yeah, and there they want tosubtract that from your what was your
premium? I paid twenty nine hundreddollars? Oh years, but okay,

(01:16:55):
so then even if they took athousand dollars off, they'd still owe you
nineteen How do they get down tothree hundred dollars? It's beautiful. I
did include that in the email.But they were taking away claims and taking
away what claims? Adam? Whatclaims? So any money that I paid
to the contractor, I paid himout of pocket six hundred, and they

(01:17:17):
paid him one thousand and fifty,and then the cost of canceling and the
peraded amount, Adam, have youever had a claim before with them?
I had a legitimate claim, andI said, don't include that in the
calculation. I'll pay the seventy dollarsthat I paid that per Adam, Adam,

(01:17:41):
how much was your previous claim withLiberty Home Guard? Oh it was
seventy bucks. No, that's no. There's no such thing as any repair
in any home costing seventy dollars.What was the cost? It was a
service, Adam. I can't keepdoing this. I need to know your

(01:18:04):
total claims paid except the bad guywith the roof tar. What did Liberty
Home pay for any previous claims?Not what you paid? What Liberty Home
paid previously. So they paid they'reshowing on thy fifty for who that was

(01:18:32):
for the plumbing contractor? Okay,Adam, I swear to God, hold
on, is this working right now? Hold on? Is this working?
Just tell me dragon? Is mymic working? Here's what I want to
know, Adam, Please, Iswear to God. I'm not trying to
give you a hard time. Hereis what I agree with you. You
should get your premium back. Youshould get whatever it takes to fix the

(01:18:59):
whack. Well, actually not not. If you get your premium back.
I'll tell you why, because ifyou want all your money back for the
home warranty, then you should havehandled the repairs. But here's what I
need to know, and it's verysimple. If you had any previous claims,
not this current one, any previousclaims paid by Liberty Home Guard warranty,

(01:19:24):
that should be subtracted from your premiumbefore you get a refund. I'm
not talking about anything else, butprevious claims that they paid. How much
have they paid up to that pointin claims? They have paid six hundred

(01:19:45):
and seven dollars and fifty seven cents. That's what they paid in previous claims,
six hundred and seventy Okay, Soif they paid that much, then
they should subtract that from your premium. And what's that? I totally agree,
and they should give you a refund. And I think if you took

(01:20:09):
them to Small Claims court, you'dwin every penny. These people suck.
Now do you have someone you're talkingto a Liberty Home Guard warranty? Yes,
you have a name and number?Yes, okay. I And their
stand is they don't owe you anythingexcept three hundred dollars. I mean that

(01:20:33):
wouldn't be a true statement since theysaid the allowable reimbursement is three hundred and
fifty five dollars. When I lookat I just don't know how they arrive
at three hundred bucks. I justdon't know. I put it in the
email. It's pretty easy to seeand to me, I have to still
pay the legitimate contractor and I can't. Yeah, but listen, you don't

(01:20:55):
get it both ways. Here's whatI mean. If you want a full
refund of your premium, then youhave decided this was no value to you.
So you can't also ask them topay for the most recent repair.
Okay, you can't do it.If you want a refund, then they
should give you a refund minus whateverthey actually paid for a legitimate repair,

(01:21:17):
not including this thousand dollars. What'sthat the period amount would be? Hold
On, I got to take abreak, you know what. Hold On,
I want to take a break.I'm going to go to some other
calls. Adam. I want tolook at your email. Okay, I
want to look at your e mail. Because it all comes down to this.

(01:21:39):
Math never lies. If you paya premium, let's say, of
two grand for insurance and then youdecide you don't want that insurance because of
a breach of contract or whatever,then you get that back. But if
they have paid in anything in themeantime for a legitimate repair, it should

(01:22:03):
be subtracted from that. Now,if they paid for a bogus repair,
they should not subtract that. Isthat plain that should be Adam. I'm
hoping you're hearing me, so I'mgonna look at your email. More coming
up. Go with a sure thingDenver's Best roofer Excel Roofing dot com.

(01:22:27):
You don't pay a cent until you'recontent. Time for an insurance check up
free, no obligation. In comparison, call Compass Insurance paying too much your
coverage at dozens of insurance companies findout now three o three seven to seven
to one help. You'll think you'rehis only customer when you choose Frank durand
the real estate Man dot com tolist your home with Remax Alliance three oh

(01:22:50):
three nine two zero sixteen twenty two. All right. I looked at his
letter and his email, and Iunderstand what he's saying, but I totally
disagree with him on certain things.But I want to go to my expert,
Jeff Vic and he's with Chimera Transmission, and I wanted to know Demonica

(01:23:19):
is being told that they can't geta transfer case for that twenty sixteen cheap
Laredo it's been sitting there for weeks. Jeff, where does that stand?
Did you look at that? Idid. They are currently on national back
orders with no projected release dates,so Mopart doesn't even know when they're going

(01:23:39):
to be available. At least weknow she's not being lied to Demonica.
Yes, sir, did you hearwhat he just said? Yes? I
did. And that's h that's justhardening, it really is. But you're,
you know here, here's the goodThe good news is you're not being

(01:24:00):
ripped off. They're not just tellingyou this. I mean, if anyone
could find it, Jeff could findit, because I was going to say,
if we could find the part,we could arrange get that car somewhere
else. But they can't find it. And you can't do a used one
used transportation, Jeff, Jeff,since this is not being covered by warranty

(01:24:21):
or anything, would she be ableto find it? You can you find
a used one anywhere? Yeah,there's several places that can do nationwide searches
and see if there's anything out there. Just got to make sure you're not
overpaying. I mean, they dohave a lot of common failures inside that
transfer case. Hence the reason it'son national backward because they're not keeping up
with demands, so you're you're likelyto buying you know, what's going to

(01:24:42):
be a problem a few months toa year or so down the plante.
Now can you rebuild those? Youknow, I was looking through the parts
inventory and they don't have a completelist of parts where I could go through
and constantly know that I'd be ableto do it. Great, Jo Monica,
He's saying, even he used one, you might end up with the
same trouble because that's why they're onnational back order, right right, right,

(01:25:06):
So it kind of sounds like,maybe trade the car in and move
on. Yeah, the problem isyou're going to be trading it and it
doesn't run right right, Well,it runs like we won't go very far
in it simply because I don't wantit to leave her on the on the
road, and it's it's not safewith a little kidney car. So yeah,

(01:25:30):
I mean, what if you tradedit, where would you go and
what would you get for it?Not much on a trade in. I
mean you're going to take a bigbeating on a trade in. Maybe the
work we've done to look before theconsult. Now, one thing I can
say, if you have a twentysixteen cheap Laredo with over one hundred thousand

(01:25:51):
miles on it, one thing youmay those are hot vehicles. You might
be able to get to privately sellit, and you sell it as is,
and somebody might want to take achance on that. Yeah. Yeah,
well, I think from what y'allare telling me, it'd be best

(01:26:12):
if we pick the car up ratherthan sitting on the lot, because that's
what I say. That's what Isay, risk the chance of damage stolen,
stripped. And it sounds like they'renot really being upfront about how long
it's going to take. Yeah,but they're not upfront because they don't know
it's not their fault. We're kindof telling you, you know what,

(01:26:35):
if you can't blame these people.So I got it. Yeah, okay.
And I don't even see Laredo's listedanymore. I mean, are they
even available anymore on cars dot com? I don't even it's not even a
choice you can find Laredo. Yeah, I don't know. I don't know,

(01:26:55):
Jeff. When I looked on carsdot com, you can't even buy
a Laredo. There's no place listed. There's no such thing. Is it
a CJY. No, it's aGrand Cherokee. So that's that's basically you're
oh, I'm sorry, it's aGrand Cherokee. So that's what the Laredo
was called, the Grand Cherokee.God. Maybe, yeah, that's what

(01:27:17):
they're telling me. But here's thedeal. It's it's not it's not what
I call it's not a jeep jeepright, No, it's not. It's
not like now type of you wouldthink I found around the hills. Okay,
it's not. Okay, now nowI understand. But they're pretty hot
vehicles too, I mean, they'rewanted. Listen. I'm sorry, I

(01:27:38):
wish I had better news for you. By the way, Jeff Thic camera
transmission, thank you for being here, Demonica. At least we found out
from our people you're not being puttogether, which should help a little to
make you feel better. Three ohthree seven one three talk seven one three
eight two five five. By theway, just so you know, waterpros
dot net can do a whole housewater system for around thirty five hundred bucks.

(01:28:00):
You know you can't find better systemsat lower prices. If you go
to a normal plumber, you're gonnapay thousands for stuff that doesn't work as
good. Waterpros dot net three Othree eight six two five five five four.
Go with a sure thing Denver's bestroofer Excel Roofing dot com. You

(01:28:20):
don't pay a cent until you're content. Wait time for an insurance check up
free, no obligation. In comparison, call Compass Insurance paying too much your
coverage at dozens of insurance companies findout now three oh three seven seven to
one. Help. You'll think you'rehis only customer when you choose Frank durand

(01:28:40):
the real estate Man dot com tolist your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martino, you're troubleshooter three
O three seven one three talk sevenone three eight two five five Welcome to
the show. Let's continue. Now, where's the guy with the homeowners so

(01:29:06):
warranty? Did he give up?I wanted to go back to him,
but I guess he did. Hehang up? He did, he had
to go. So but I dohave his number if you want to well,
here's the thing that he has togo. I want to go.
We don't have to do it now. I want to get to these other
callers, but I want to goover what I mean. I do really

(01:29:29):
believe he has a good case,but not exactly the way he sees it.
And I need to get some realfigures from him. So we'll do
that when we get a lull rightnow, Tina, what's going on with
your awning? Tina on Bi,Yes, I purchased a two sets of
awnings from Liberty Home Products, mysecond set that I got installed flow off

(01:29:54):
during that terrible storm. When yousay your second set was this underwe warranty
or you bought more? Oh?No, I bought two more from them.
So it was my second set andyour second. So the first set
was fine. No, the firstset ripped and I thought, okay,

(01:30:15):
well I'll just go ahead and getit. They were not under warranty,
so I went and purchased more.Wow, you're pretty nice. How long
did it take for them to rip? You know, about three years?
Oh? I see you know whatwho made that aunting? Did you say?
Liberty Home Products? They are locatedon South Navajo Liberty Home Did they

(01:30:41):
actually make them there? They justa deal? Yes, yes they they
I do believe they make them there, Liberty Home Products. Okay, you
know. I've home. I foundthat it's really difficult in Colorado to get
any kind of outdoor fabric that lastsever. I mean, I mean,
I don't care what they say,it's they just don't last anyway. So

(01:31:05):
the first set rip, A secondset did what? Okay, the man
came and installed it. I havea very small house. It's a three
by five awning. During this windstormlast Saturday, I realized that the bolts
were coming out of my brick.So my neighbors. I quickly called these

(01:31:30):
two men and they came over.They took the bolts out for me,
and they put it the awning inmy house. Because it's only three by
five, I called Liberty Home.Now did Liberty Homes actually do the installation?
Yes? And when the guy putthe second set up, I said
to him, this doesn't look flushedto the wall. And I said,

(01:31:54):
do you maybe need to put Heput those put of those things that you
put the bolt in the whatever itis that holds the bolt in the brick.
I said, okay, yeah.They call him different things like their
brick mollies basically, but they goinside. They drill a hole, then

(01:32:14):
they put this receiver or this,you know, healey coil or depends whatever.
They put that in the brick tohold the bolts right right right.
So when he put it up,I said, you know, this doesn't
look flushed, and he said,okay, I'll be fine. Well,
hello, we get those wins.Okay. So it's so that gives me
a better picture. It's not likeit was lag bolted into a beam or

(01:32:39):
into a piece of wood. Itwas actually put into brick. Correct.
Okay, So anyway, what didyou have You talked to anyone about it?
Yes? I called Liberty Home.They took five days to get back
to me, the person in theservice department and emailed me, and did

(01:33:02):
the awning fall down or anything?Well, it was coming off and I
have a big picture window. Sothe two men that lived by me took
it down for me. They said, this is going to fly off anyway.
So I called them. They didget back to me. She told
me, uh, it was notunder warranty. I understand that. Well,

(01:33:24):
how long has it been up?Maybe three or four years? Now?
Oh wait a minute, this isyour second set that was up for
three or four years? Yes,correct? Oh right, So I said,
well, I said I have thebolts, those smally things are still

(01:33:46):
in the wall. However, someof the brick had started to break off.
I said, so well, anyway, so this is all through an
email, she texts, I don'tthink mail. Here's the thing. I
kind of agree with you that youwould expect an awning to stay up there
more than three years. But Ialso understand that you buy it subject to

(01:34:08):
a warranty. What was the warrantyon that one year? God, you
know, here's some good news.Here's some good news. Let me give
you some good news. It's notgoing to cost that much to get those
anchors, that's what they're called,those brick anchors. Put in properly,

(01:34:29):
it won't call. I mean,you can overdrill them and put in better
anchors that that's not going to beexpensive. Well, this is what they
told me, I said, Shesaid, She said, this is what
we can do. It's a twoman job. I went, jeez,
okay, four hundred and fifty dollars. She wanted to charge me. How

(01:34:49):
many anchors are there? Six sixanchors, and they'll put in six new
hold on. They'll put in sixnew anchors and install it for for no.
Yeah, she did not say whetherthey would put the same in the
same hole. She just said,it's a two man job for four hundred

(01:35:11):
and fifty dollars. So I replied, no, I can't do that.
I'm a senior on a fixed income. I would be willing to give you
two hundred the common engine, whichI still said is expensive. Tina,
here's what we got. Okay,I agree with you in principle, but
I want to tell you that technically, if it had a one year warranty,

(01:35:35):
technically they don't owe you anything.Now does that mean I think it's
right? No, I don't thoseanchors that should last you to me that
warranty. I can see the oneyear warranty on the awning, but you
would expect it not to come offthe wall. Okay, I think that's

(01:35:55):
kind of wrinkydink. But the problemis they probably covered themselves by giving you
a one year warranty. But thequestion is how do we get it fixed.
I don't think. I don't thinkyou need new holes at all.
I don't know what the holes looklike in your brick right now where those
anchors are, but I am positivethey can be reused, and those anchors

(01:36:20):
can be reinforced and you can putthe awning back up again. The problem
is the problem is you're not goingto get Liberty to do it, all
right. I don't know how toput this to you. You need someone
else to do it, and Idon't think I think it's going to cost

(01:36:43):
every bit of four hundred and fiftydollars. Wow, I'm just telling you
the truth, Tina. If wecan find somebody to do it cheaper,
but I don't know if we can. I understand you're on a fixed income.
I understand everything you're saying. I'min a agreement with you, but
we can't make Liberty Home Products doit. And if you tell them you'll

(01:37:04):
only going to pay two hundred,they're going to come out and rush it
again. I mean, had thosetwo guys that took it off, who
were they? Were they friends?Yeah, they were my neighbors. Do
you think they know enough to reinforcethose anchors? Well? My one friends
eighty seven and I don't want himfollow off the ladder. Oh of course

(01:37:27):
not. No, of course not. You know, I probably can find
someone to do it and have himtake a look at it. But here's
what you want, Tina, Tina, you need someone who'll take the time
to remove the old anchors or drillthem out or reinforce them in place.
But there are ways to do that, There really are. I have messed

(01:37:48):
so many times with anchors and bricksand stone walls. They're they're pretty easy.
Now there are POxy products, butthey have to make sure it's drilled
in enough. In fact, theyhave tools that you can use to put
them in further and then use longerbolts. There really is. I'm not

(01:38:11):
sure of the condition of your brickor how old your house is. How
old is the house nineteen fifty five? Yeah, you might be having some
problems with the integrity of the brickitself, where the brick is crumbling.
In that case, what you needto do they would have to put up
a beam or something kind of likeit would I hope it doesn't look bad,

(01:38:31):
but they may have to put upsome kind of pressure treated lumber over
the brick and bolt that and thenput the awning on that. But Tina,
here's what I'm trying to tell youis it's not going to be done
much cheaper unless you get a friendor somebody. I wish I could tell

(01:38:53):
you something different. But if youcan't find a handyman to do it,
would you call us back and letus let us take a stab at finding
somebody maybe three oh three seven onethree eight two five five. Go with

(01:39:14):
a sure thing Denver's best roofer ExcelRoofing dot com. You don't pay a
cent until you're content. Time foran insurance check up free, no obligation.
In comparison, call Compass Insurance payingtoo much your coverage at dozens of
insurance companies find out now three ohthree seven seven to one help. You'll
think you're his only customer when youchoose Frank Durand the real estate Man dot

(01:39:38):
com to list your home with RemaxAlliance three oh three nine two zero sixteen
twenty two. Hi Tom Martine herethree O three seven one three talks seven
one three eight two five five.All right, let's talk to you about
your problems, question and complaints.Bob, what's going on with your hoa?

(01:40:03):
Bob? Okay. So we havea big conglomerate from Texas that bought
the house next door to me.Replace what do you mean? What do
you mean a big conglomerate bought thehouse? The Invitation Homes is a big
company in Texas. It owns eightthousand homes in the state and twelve are

(01:40:26):
in the country. And okay,you mean they bought it to rented.
Yes, okay, they took fencedown, the cedar fence down that I
didn't think needed to be replaced.They replaced it with shotting materials. Is
it right next door to you?It's the common sense between myself and the

(01:40:49):
neighbor. Well, the neighbor isnow invitation homes, right, yeah,
they only have but they've rented out. I get it. I get it.
So they bought the house next doorand they put up a shoddy fence.

(01:41:09):
Yeah, yeah, he took theold one out. They put a
new one. But whose fence wasit? It? Was it right on
the property line or was it theirfence? As far as I can tell,
was on it's on the property line. They put it in the same
spot. Yeah, I'm not askingthat Bob fences belonged to people unless it
was put up by the developer.Do you know if this because they're not

(01:41:32):
allowed to just go replace a fencefor the subdivision. So how did it
work? Was it was it yourfence? Was it their fence? Was
it the subdivision fence. Do youknow, well, the original fence was
the subdivision of fans and who isit on? Whose property? Is listen?

(01:41:56):
Long story short, Bob. Theycan't just replace the fence, period,
unless it's their fence. That Ican't answer. I don't know.
Okay, I'm assuming they're not stupidand they would not have done it.
They did. They get a permitto you know, no no permits required
in parking list it's over six feet, but part of the fence they put

(01:42:17):
up is above six feet like fourinches. Anyway, what exactly is going
on? You just don't like thefence. Well, it's a bad job
they put it. They used tosick gold stained pine boards that are shrinking
right now. There's a gap betweenthe board, so the covenants they should
have been replaced with a theater ora certain tea chest. The field period

(01:42:42):
board, the stringer are just regularParkay. I get it, I get
it. Hold on and we'll comeback to this. You're making it very
clear it's a shoddy job. We'regoing to talk about this and what you
can do about it specifically coming up. I'm Tom Martinez three zero four seven
one three eight two five five Gowith a sure thing Denver's best roofer Excel

(01:43:05):
Roofing dot com. You don't paya cent until you're content. Time for
an insurance check up free, noobligation comparison call Compass Insurance paying too much
your coverage at dozens of insurance companiesfind out now three oh three seven seven
to one help. You'll think you'rehis only customer when you choose Frank durand

(01:43:26):
the real estate Man dot com tolist your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Yeah, so you don't have run
anxious stas as you can. Shooter'sgonna help. Come man. Six is

(01:43:54):
the Troubleshooter Show. No, TomMartinez, Hi, Tom Martin? You
know here? Welcome to the show. Three oh three seven one three talk
three oh three seven one three eighttwo five five. Haven't heard much from
Mark today? What is going on? Is there something going on? I

(01:44:14):
think there is. And here's whatit is. I think he's celebrating.
You know what that is? That'sa universal song. I'm right here,
brother, all right now. Yousee Mark's birthdays today. They made a

(01:44:39):
big deal about my seventieth birthday.What you did not realize is Mark?
Mark? You're right behind me?What are you sixty now? Or what?
What hell? Old? Are youright now? Forty seven? Are
you forty seven? Sure? Justa young whip. He's a child,
Tom, It's just a baby.Oh my god, you know you're I
was. I couldn't believe when Ifirst found out that you were than doc

(01:45:00):
h he's old me? No?You me? Yep? Are you kidding
me? I'm not as old asany of his shoes? What My favorite
call into the show is when there'sa sixty year old guy explaining how he
remembers growing up and his dad listeningto you. So, Mark, are

(01:45:23):
you doing anything special for your birthday? Yeah? We're gonna go out to
eat after the show. McDonald's,Al Burger King, Wendy's toc Go Bell.
So have you heard from Addie orMiles? Oh? Yeah, of
course they texted me. First thingcool? You know ADDIE's birthdays right after

(01:45:45):
mine, her birthdays this week.I'm the twentieth. You know, maybe
sus will you know, go willbuy a gift in the vein of what
you would do. Maybe she'll buyyou a weed whacker or something. Maybe
she'll buy you a shovel. Imean, you know, because Mark like,
well, buy her stuff like fryingpans and you know, stuff like

(01:46:06):
that. Anyway, just find anythingthat has a plug, right, right?
Anything? Three h three seven months? Never mind? Oh god,
my mind, never mind, Doc, just shut up? Okay, and
YouTube morons don't even go there.All right, now, this is a

(01:46:30):
family show. Let's go to Bob, who has a problem with the HOA.
Now here's the deal. Let's getright to it. I need to
figure this out. But in anycase, Invitation Homes bought the house next
door to him and they replaced thefence. Well, they can't do that.
They can't replace the fence without permission, and if they don't follow the
covedence, they can't do it.I don't care who they are. So

(01:46:54):
did you complain to the HOA?Bob? I complained to HOA. I
called him Vatation Homes. I hadthem, but one of the uh,
well, Invitation Homes, they're notgoing to do anything. Who did Invitation
Homes send a contractor out there?Well, they sent a contract out but
it wasn't a fence contractors the remondlof restoration of it. But where did

(01:47:15):
they what I don't understand is doyou have an HOA and a covetant?
Yeah? Okay, Well what doesthe HOA say about this? I mean
it doesn't look bad. In otherwords, when you look at that fence
line, does it go? Isthere another fence that looks that doesn't look
like it? I mean, isit? Tell me about it? Okay?

(01:47:38):
The stringers the posts? No,I don't mean specifically, I mean,
like that fence that they replaced,Okay, are there Does it match
the other fences in the neighborhood.No, because they didn't use the same
material. But but did they getapproval for it after the fact, they
had the architectal con tol to me. It come out after I complained for

(01:48:00):
months. Yeah, they approved it. Never contacted me or anything. Well,
hold on, Bob, they don'thave to they don't see, they
don't have to continue that part.I didn't know. So it was approved
by the Architectural Control Board, butit's still if you could evaluate my property
value the way it's Bob, Bob, listen, Bob, Bob. I

(01:48:25):
understand you don't like it, butI don't and I don't know why the
Architectural Control Board approved it, butthey did. Even if it's after the
fact they approved it, did youtalk to them and ask them why they
didn't take into consideration that it wascrooked and that it was bad materials or
whatever? Yes? What did theysay? They should have their problem?

(01:48:51):
I mean, that's what say theArchitectural Review Board? How how old is
it? Subdivision? My house nineteenninety one? So it's Strow Ranch.
Oh it's stro Ranch? Okay,Well Strow Ranch isn't a bad neighborhood,

(01:49:12):
so they have a weak HOA.Then I mean, if the Architectural Review
Board approved it, Bob, Iknow you don't want to hear this,
but what can you do about it? Well, if not up the community
standards and substandard material then you're gonnahave to sue the ho the Architectural Review
Board. It says you can't dothem in the in the in the covenants,

(01:49:36):
in the bylaws. Is there youmean? Okay, all right,
if you agree to that in thebye Bob, let's let's talk about reality.
Okay, I'm not talking about feelingsnow, I'm talking about reality.
So here's what we have. Wehave a neighbor who put up a shoddy
fence. According to you, theArchitectural Review Board approved it. You don't

(01:49:59):
like it, I don't. Okay, there's no answer. I mean,
I can't do magic you signed.You agreed to those bylaws when you moved
in there. How long ago didyou move there? Ninety nine? I
truly don't think, Bob, thatyou're gonna get anywhere with this. And

(01:50:19):
here's why. I don't think youcould ever prove that that fence is going
to affect your property value. Well, it's not even a privac defense anymore
because the boards is shrinking. Seeingseeds in the name of his are so
say, will qualify a privacy fence? As I understand it, Bob,

(01:50:40):
I'm not disagreeing with you, bythe way, I don't think you'd lie
about that. I'll bet you thefence looks like crap. But the Architectural
Review Board are you sure it saysyou can't sue the Architectural review Does it
say so you can't sue your HOAcurrently? So? I mean, well,

(01:51:03):
then then Bob, you can sueyour neighbor directly for U and claim
that they lowered the value of yourhome, but it's going to cost you
that mark. Take an idea,what would that lawsuit cost him. Tell
him twenty oh, Mark, Mark, he's going to have to prove that

(01:51:24):
they lost value in his home andsue them. What do you you think
you could do it for twenty Wellyou could have we ever Mark, have
we could get discovery maybe for twentyyeah. Yeah, But guys, isn't
the class moved because until a homesells in his neighborhood, he can't say

(01:51:45):
that reduce the property values. Notonly that, but the point I'm trying
to make to Bob is that heagreed to these conditions when he moved in
there, even though it's antid andit's old. Bob, I don't I
don't love telling people where they don'thave a case right, But at the

(01:52:06):
same time, I don't want tolie to people. I mean, all
day long, I get calls frompeople who don't have any leg to stand
on, but they think they do, so they go on next door,
or they go on Facebook, orthey go on Instagram, and they go

(01:52:27):
on TikTok and they talk about allkinds of injustice and all kinds of crap
going on in their life, whenreally it comes right down to this,
there's nothing you can do about it. Not all problems have a solution,
Bob. Like I said, I'mnot happy telling you this, but I

(01:52:48):
don't think you can do anything aboutit. There's no one to go after.
Oh, that's that's sad. Well, it is sad, but it's
reality, isn't it. Bob?Tell me seriously, and I what were
you thinking? We might say,I'm just curious and I'm not promising you.
I'm not giving you a hard time. I always say that because people

(01:53:11):
get the mistaken impression. Well,why did I call Tom? He told
me I'm off base. No,I'm not telling you that. I'm telling
you I agree with you. It'sa pain in the ass. But you
agreed to the covenants, you agreednot to sue them, and your architectural
review board approved it. So whatdid you think you would have? Tell
me what right you think you wouldhave? Well, because some of the

(01:53:35):
stuff in the covenants here or thearchitecture ruled a little bit of contradictory too.
Okay, Bob, but that isthen you have to fight to get
those changed. Oh I hear itis Any fense improvement that varies from the

(01:53:58):
fence guidelines will require. And thenwell, anything that varies from the sidelines
will require approval. Yeah, butit also says in here somewhere they have
to be prior approval, and theydidn't do that. Okay, So here's
what I'm saying, Bob. Theydid not give prior approval. They gave

(01:54:20):
approval afterwards. So what does thatmean to you? That means they didn't
follow the rules, which means whatI'm gonna keep going until you give me.
So, okay, they did notfollow the rules. And there's a
famous word I use and my YouTubemorons know it. Whenever I take a

(01:54:42):
case, I always take the caller'swords and put at the end of it
the word Therefore, okay, Bobis saying, they did not follow the
rules putting up the fence. Thereforefinish the sentence. Therefore, what they
should be required to replace the fencewith like materials that they took down,
and do a quality job from afrom a fence company, not summer restoration

(01:55:06):
company, and follow GARYL business practicesand the guideline the different companies use.
It says who Bob says? Whosays who? Well one for me,
because I put up miles of fenceand mind Bob, Bob, Bob,
if the covenants don't say. Thebylaws don't say. If they don't follow

(01:55:31):
the rules, therefore they must doeverything Bob thinks is right. But to
see the point I'm trying to make, even though you might in your mind
believe you have a case, youdo not have a case. First because
they gave retroactive approval, and secondbecause you can't sue them. You don't

(01:55:57):
have a case. Now the nextwords out of your mouth will be,
it's sad because we went there before. Yes, it is, but not
all problems have a solution, Bob, this can't be that important to you.
You've been living there. How oldare you right now, Bob,

(01:56:17):
I'm just as old as you are. Seventeen. Yeah, sir, now
serious, let me ask you.This is it? Can you grab that?
Oh? I'll see you, bro, Bob, Bob, I'll see
it. Take it easy. There'snothing we can do about it, man,

(01:56:39):
nothing. Look. I wish Iwas the fairy godmother and I could
just do anything you wanted. ButI can't. Okay, I just can't.
Ah, man, You know,sometimes life is like that. Compass
Insurance Group will do an insurance checkupfree of charge. Three oh three nine

(01:57:00):
nine six nine thousand, three ohthree nine nine six nine thousand. Also
the cast Rock home shows coming up. If you want to see a beautiful
home show, you can go thisweekend to the castle Rock Home Show Friday,
Saturday, Sunday at the Douglas CountyFairgrounds. Three one hundred and thirty
three booths of all kinds of stufffor floor covering, sightings, new roofing

(01:57:25):
materials, patios, gardening tips,whatever you want. It's at the home
show in castle Rock at the DouglasCounty Fairgrounds starting Friday, and it starts
at noon and you can go Friday, Saturday and Sunday. Hi Tom Martino

(01:57:59):
here. And I can't say enoughfor one Clear Choice Garage Doors. In
fact, they need to call themabout a tune up on one of my
doors. It keeps coming down andkicking back, and it's just more than
a simple adjustment. I think sometimeswith the change of whether you get changes
in the tracks and stuff. Bythe way, they have twenty four to
seven service for emergencies if you can'tget your garage door closed. They're great

(01:58:24):
people. All of their prices areon their website one clear Choice Doors dot
com. One clear Choice Doors dotCom. Okay, so let's talk about
your problem. Ken. You wantto move an auto? Is that right?

(01:58:45):
A car? HI A longtime listthere, especially when I'm in the
car and I hear you all thetime talking about people moving household goods and
all the companies in Florida, howthey keep ripping you off, adding more
money, more money, more money, more than you'll ever believe. It
happens all the time, right.The only time I've used an auto transport,

(01:59:11):
I bought a portie in New Hampshireand they shipped it out to me,
and of course they picked the transportcompany so it was reliable from the
dealer. I'm trying to send oneof my cars up to my sister Milwaukee
from Color Springs, and I justdidn't know if this industry had the same
kind of pitfalls as the household goodmoving industry. No, however, that

(01:59:38):
doesn't mean there are a lot ofgood ones. But I haven't come across
let's put it this way, wehaven't come across a lot of people complaining
about it. And that's mainly becausebrokers and dealers are the ones that use
these transporters the most. So whenI needed to transport a car or two.
Over the years I have used.I've talked to dealer friends of mine

(02:00:01):
and said, who's a good transportcompany, and I came up with a
couple I've used. But Mark,we need to get these guys on the
referral list. They get a wholebunch of free advertising, and we get
a bunch of calls all the time. Mark and I always recommend the same
guys Man, and they're getting like, not that I mind, it's just
that what I'm saying is these peopleshould, at least, you know,

(02:00:26):
how do I put it, beresponsible? So I mean, I here's
what I mean by that, whenthey're on the referral list. I have
control over them. When they're onthe referral list, I can, for
example, force them to adhere tocertain standards. Right well, I'm not
saying they won't adhere to standards.What I'm saying to you is that I

(02:00:50):
don't have any any guarantees that theywill adhere to standards. All I know
is I've used them in the past, and I like him, and I
don't mind making recommendations to you.But what I'm trying to say is is
that I don't want you to holdme and say, oh, you told
me they would be pretty damn good. You know what I'm saying, because

(02:01:13):
I can't tell you that. Butthe two that I have used in the
past that have worked. One isBaja Auto Transport Baja and it's three oh
three eight seven two thirty six seventytwo okay, okay. And then the

(02:01:43):
other one, the other one ishold on, I gotta find it.
And again, like I said,oh, JS Auto Transport seven seven four
eight five five seventeen four three.But I can't tell you that that's you

(02:02:08):
know, they're going to do aperfect job. I can tell you that
I've used them. Sure, Ijust didn't want to get caught up in
the well. Now we need moremoney because we didn't realize that we had,
you know, more tolls or andby the way, watch out for
the ones that drive your car.No, no, this would be you

(02:02:30):
know, on an open air carrier, door to door, taxes, insurance,
gas tolls, everything. And bythe way, speaking of driving,
there is nothing wrong with hiring youknow somebody, you know, a neighbor,
kid, college student, whatever,to take your car somewhere and fly

(02:02:51):
him back home. Either. Imean, I'm serious when I say that
there's sometimes that's you're retired. Icould do that too, and I fly
for freeze, so it's not abig deal. Just that you know these
are in the neighborhood of five toeight hundred dollars. It might be just
simpler to let them take it forme. Yeah, that's true, So
try those. Let you know what. I would love though, Ken,

(02:03:11):
if you can give me some feedbackon anybody you do use, because we're
trying to build up a reference here. Thank you. Sure three three three
h three seven one three talk sevenone three eight two five five. Hey
Alex, what's going on? HeyTom? Thanks for taking my call.
Yes, ma'am, I have aninsurance question. Yeah I am. Can

(02:03:38):
you hear me? I? Surecan? Okay, I have I am
currently going to change insurance companies.Okay, but now I have a current
claim with my current insurance company.Am I okay? What kind of a
claim? Home own the homeowners?Okay? What is it for a hell

(02:04:01):
damage? Yes? Okay? Nowwhat is your question? Shifting? I'm
shifting otto and home to the newcompany. Did you find the new company?
Huh? Did you find the newcompany? Yes? How did you

(02:04:24):
do that? I have recommendation didyou go by coverage and price or by
recommendation? No. I called andtalked to him, and I went by
coverage. And what I'm asking youis are you going from what company to
what company? I'm just curious.I'm going from Shelter Insurance to State Farmed.

(02:04:55):
Okay, Okay, I okay,listen. I don't know what went
on with Shelter, but I'm tellingyou you could not make a bigger mistake
than going to State Farm. Okay, let me let me explain this now.

(02:05:15):
My grandson drives my vehicle, andShelter wanted three thousand to put him
on my policy. Shane Farm wantedless than half of that to add him
to my policy. Go with asure thing Denver's best roofer Excel Roofing dot
com. You don't pay a centuntil you're content. Time for an insurance

(02:05:42):
checkup, free no obligation comparison callCompass Insurance paying too much your coverage at
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help. You'll think you're his onlycustomer When you choose Frank durand the real
estate Man dot com to list yourhome with Remax Alliance three nine two zero
sixteen twenty two. Hi Tom Archinothree O three seven one three talks seven

(02:06:12):
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three oh three nine zero four,two thousand and seventy two months to pay
no interest three oh three nine zerofour, two thousand. Now we are
talking about your problems, questions,complaints right now. Thomas. What's going

(02:06:59):
on? Thomas? What's going on? Hey, longtime listener? Can you
hear me? Okay? I surecan, man, what's happened in?
Okay? I have a twenty fifteenFord Edge. I took it in and
I don't know whether this is anissue with groove or with the Ford mortar
company. But I took it intoGroove Auto back in October of last year

(02:07:20):
for a noise coming from the frontend, and they deemed it that it
was a axle issue with the frontright passenger side axle. They kept it.
The part was on back ordered foreverand ever. I kept texting the
guy back and forth. Finally,at one point he said, the part

(02:07:42):
came in. They put the partin, drove it away. What did
they say the part? What didthey say? You needed a front axle
the left side or the right side? Do you needed the whole axle?
Okay? So they installed a newfront axle. Got it well, they
said, they installed the front newapple. So when I drove away from
the dealership that day after they saidthey did, they charged me one hundred

(02:08:05):
bucks, which was the warranty thatI had on it that I have through
us. Are you saying, areyou saying they lied to you? Well,
I get it home, I putit up on a lift. I
look underneath it and it looks likeit's the same exact axle that was in
there, I mean dirty and looksexactly the same. So I called the

(02:08:26):
guy. I took it back inthere the next day and he kept it
and I just got the car backlast week and according to Ford, this
is a part that is what theycall. According to Gruvado, Ford is
on a stop sale, which meansit's no longer. They can't sell it.
They cannot replace it, they cannotsell it. It's a forward part,

(02:08:46):
but it is unavailable. So inorder for me to get this done
now, I have to go toa separate No. No, no,
no, Thomas, Thomas, Thomas, you're glossing over the main point.
They charged you and said they replacedit. Yeah, but it makes the
same noise and they said it wasanother ba No, no, no,
Thomas, are you missing what youjust said. Here's what you said.

(02:09:09):
You said they charged me to replacethe front axle when I took it back
because it looked the same. Theysaid, we can't sell you that axle,
So which is it. Did theycharge you to replace it and just
lie to you? No, theycharged me. They said they replaced it.
When I drove the vehicle away fromthe dealership, the same problem was

(02:09:33):
there. I listen, I heardthat part. So then you said they
could not sell it to you,Then why did they charge you for it?
That's what I want to know.And then on top of that,
okay, so hold on, youactually let me get this straight. Groove
actually said to you, now,Thomas, we charged you for this new
axle because you need it, butwe're not allowed to sell it to you,

(02:09:56):
but we're going to charge you forit anyway. That's what you're telling
me me. No, no,no, no, okay. They charged
me for it, and they replacedit. When I drove it away that
day, I was assuming that theissue was gone okay and the car was
fine when I drove it home.Oh no, I know you don't have
to say it all again. Didthey replace it or not the first time?

(02:10:20):
That I'm wondering if they did,because why is it the same noise
there? If they said they replacedit, because maybe they misdiagnosed it.
But I have another question for you. How did they replace it if apparently
they're not allowed to sell them.Well, according to them, they got
the part in and now they're tellingme that the okay on what they call

(02:10:43):
a stop sell and I get itor so since so what they're saying is
since they replaced it the first time, they can no longer get it.
I okay. Now it makes completesense. So Thomas, we have to
figure out if it was if youwere charged for something they did or not,
and for that we need to sendit to somewhere we trust. Where

(02:11:03):
are you Where are you located?I'm in Littleton and I went to Groove
Forward because they're the ones that Iget. Absolutely they've worked on my car
before with the transmission is yeah,but we don't know if they replaced it
or not. At this point we'restill on shore, right, I might
okay because it looks like the sameasso that was there before I took it
in there. All right, thenhold on and let's come up with some

(02:11:26):
recommendation. Hold on, okay,I really I'm backed up on this break,
but you hang in there and we'llfigure this out. Frank durand the
real estate Man if you need,if you need a free analysis of what
your house will sell for, it'sfree of charge, detailed to the point,
and it'll give you confidence. Nowyou don't have to list, but
it'll do it free. Three ohthree nine to zero, sixteen twenty two.

(02:11:48):
Franc durand the real estate Man dotCom go with a sure thing,
Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're
content time for an insurance check upfree no obligation. In comparison, call
Compass Insurance paying too much your coverageat dozens of insurance companies find out now
three all three seven to seven toone help. You'll think you're his only

(02:12:11):
customer when you choose Frank durand thereal estate man dot com to list your
home with Remax Alliance three all threenine two zero sixteen twenty two. I'm
Tom Martine. You're troubleshooter three ohthree seven to one three talk. We
often get this inquiry. People hadwork done on a car. They paid

(02:12:33):
for it, but they had thesame problem, by the way. There's
a way around that, by theway, and that is when you have
an invoice to make sure they're doingtheir job correctly. Create a little mini
contract. So Thomas went in therewith a noise and they said you need
the front axle replaced. So onthe contract they probably put they were going

(02:12:54):
to replace the front axle. Whatyou need to make a note of is
this will repla place front axle todo away or to address the noise from
the left front or something like that. So you create a little contract.
So when you go back and say, wait a minute, you didn't do
what you said. Now, inThomas's case, he looked at it and

(02:13:18):
it doesn't even look like they replacedthe axle. So Thomas, that's out
and out fraud of that happened.How much were you charged for this?
Well, the warranty company took careof most of it, but I paid
one hundred dollars. What warranty company, by the way, it was Carshield
and they basically put me through theringer or to even replace that. But

(02:13:41):
here's the here's the big issue.Now they have had the car since October.
According to them, this part hasbeen back ordered from Ford. Well
that's what I want to check out. I want to check out all of
this for you, and we cando it with one of our experts.
So if you want to hold on, we can send you over to shard
in All Tech to get it checkedfree of charge, just to see if

(02:14:01):
they replaced it, and then we'lltake it from there.